Job description
Job Title: Outcomes and Evaluation Lead
Service: Outcomes and Evaluation
Flexible Location: Flexible Location (Home, Head Office (London) or Birmingham
Employer: Family Action
Hours:Part-time,22.2 hours per week (3 days)Fixed term contract until April 2017
Grade: £25,641-£29,073 depending on Location (Family Action Grade 3)
Department: Systems, Outcomes and Impact
Reports to: Training Manager
Job Function: Leading on the development of high quality impact data across Family Action and strengthening the evidence supporting the efficacy of our services.
Principal Accountabilities:
1. Work closely with academic partners, and advisory organisations (such as the Early Intervention Foundation) to coordinate and deliver a programme of research (including involvement in RCT/QED studies) in order to improve the standard of evidence for Family Action’s programmes (in line with the EIF standards of evidence)
2. Work closely with the Development, Insight and Influencing Officer to develop robust, evidence-based Theories of Change for all new and existing service models
3.Coordinate and manage a programme of service evaluations and research studies from start to finish (including evaluation design, procurement, project management, communication of findings etc)
4. Monitor the quality and quantity of outcomes data through In-Form (online case management system) to build high quality outcomes data for all service types across Family Action
5. Lead onInternal evaluations and support other departments and services in Family Action with outcomes data reporting and analysis
6. Identify and implement appropriate outcomes tools to provide evidence of our impact for new service types (and existing services types when needed), to help demonstrate the impact of the services’ work in line with commissioners’ requirements
7.To work closely with Family Action’s Marketing and Communications team to provide impact data analysis and content for Family Action’s Impact report.
8. Develop and implement the use of appropriate hard and clinical outcomes across Family Action to improve the quality of impact data across services
9. Work with the Business System Manager to ensure that the organisation’s performance management includes an outcomes focus and to ensure that services can easily record outcomes data and that it is available for analysis
10. To be able to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by:
a)Being people focused
b)Reflecting a ‘can do’ approach
c)Striving for excellence in everything we do
d)Having mutual respect for everyone we work with, work for and support through our services
11. To ensure you have an understanding (appropriate to your role) of, and comply with Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
12. To comply with Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.
13. To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety and welfare.
14. To work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.
Person Specification
Outcomes and Evaluation Lead
1. Educated as a minimum to degree level or equivalent, and evidence of a commitment to continuing learning and professional development.
2. Considerable experience of working in research and/or service evaluation in health/social care/education/voluntary sector
3. Experience of project management and working across multiple projects
4.a) Excellent IT skills including expertise in excel, databases/systems (Essential)
b) Experience of using data analysis software such as NVIVO, STATA or SPSS (Desirable)
5. a) Knowledge of a range of evaluation/research methodologies, particularly quantative research methods (Essential)
b) Experience of RCT/QED studies (Desirable)
6. Excellent written and verbal communication skills and experience of analysing complex data and presenting the findings in an engaging format suitable for a range of audiences
7. Ability to work independently whilst building strong relationships with stakeholders across the organisation.
8. Excellent negotiation and influencing skills with an ability to implement improvements and new ways of working
9. Highly organised and structured approach to work
10.Willingness and capacity to travel across the country, when necessary
11. Able to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by:
e)Being people focused
f)Reflecting a ‘can do’ approach
g)Striving for excellence in everything we do
h)Having mutual respect for everyone we work with, work for and support through our services