This document proposes the fields that will be contained within the Multi Use List. Your input on the fields and the characteristics is sought.

Supplier Details

Supplier Name

Service Name

Service Details

Service Description

Service Category

  • SaaS
  • PaaS
  • IaaS
  • Managed Service
  • Specialist Cloud
  • Not Applicable

Service Sub-Category

  • Business Continuity
  • Business Intelligence
  • Content Delivery Network (CDN)
  • Content Management
  • Customer Relationship Management (CRM)
  • Data Loading
  • Data Mining
  • Data Storage and Archive
  • Data Warehousing
  • Disaster Recovery
  • Document Management
  • Email
  • Enterprise Resource Planning (ERP)
  • Finance / Accounting
  • Human Resource
  • Instant Messaging
  • Managed Application Deployment Platform
  • Modelling Simulation
  • Office Productivity
  • Seasonal / Peak Bursting
  • Storage
  • Test / Development Environment
  • Virtual Desktop
  • Virtual Server
  • Web Hosting

Service Availability

  • 95%
  • 99%
  • 99.90%
  • 99.99%
  • 99.999%

Scheduled Outages (Hours per month)

  • 30
  • 15
  • 10
  • 5
  • 2

Service Hours (Sydney Time)

  • 8:00 - 20:00 Business Days
  • 24 hours Business Days only
  • 24 x 7 (excluding public holidays)
  • 24 x 7 x 365
  • Not Applicable

What security classification is your service accredited to handle?

  • Unclassified
  • Dissemination Limiting Marker (Sensitive)
  • Protected
  • Confidential
  • Secret

Service Scalability

  • Supplier only
  • Customer Administrator only
  • Supplier and Customer Administrator
  • Auto scaling (based on load)
  • Not Applicable

Hosting Site

  • Supplier only
  • Agency only
  • Supplier and Agency

Data Centre Details (Provide the following details for each a data centre)

Country / State / PUE / Tier Rating

Service and Help Desk Management

Help Desk Support Hours (Sydney Time)

  • 8:00 - 20:00 Business Days
  • 24 hours Business Days only
  • 24 x 7 (excluding public holidays)
  • 24 x 7 x 365
  • Not Applicable

Help Desk Ticket Lodgement Method

  • Email
  • Website
  • Phone Call
  • SMS

Help Desk Ticket Tracking Method

  • Email
  • Website
  • Phone Call
  • SMS

Outage Notification Method

  • Email
  • Website
  • Phone Call
  • SMS
  • Social Media

Service Report Delivery

  • Email
  • Website
  • Hardcopy

Service Reporting Options

  • Real Time Usage
  • Usage over period
  • Billing
  • Outage
  • Service Levels

Service Provisioning and Timing

Provisioning Lead Times

  • < 60 minutes
  • < 8 hours
  • < 1 day
  • < 1 week
  • < 1 month

Decommissioning Timeframe

  • < 60 minutes
  • < 8 hours
  • < 1 day
  • < 1 week
  • < 1 month

Service Unit Information

Unit Description

Minimum No. Units

Maximum No. Units

Service Pricing (Not to Exceed)

Service Provision Cost

Provisioning Cost/Unit

Service Decommission Cost

Decommissioning Cost/Unit

Unit Cost