This document proposes the fields that will be contained within the Multi Use List. Your input on the fields and the characteristics is sought.
Supplier Details
Supplier Name
Service Name
Service Details
Service Description
Service Category
- SaaS
- PaaS
- IaaS
- Managed Service
- Specialist Cloud
- Not Applicable
Service Sub-Category
- Business Continuity
- Business Intelligence
- Content Delivery Network (CDN)
- Content Management
- Customer Relationship Management (CRM)
- Data Loading
- Data Mining
- Data Storage and Archive
- Data Warehousing
- Disaster Recovery
- Document Management
- Enterprise Resource Planning (ERP)
- Finance / Accounting
- Human Resource
- Instant Messaging
- Managed Application Deployment Platform
- Modelling Simulation
- Office Productivity
- Seasonal / Peak Bursting
- Storage
- Test / Development Environment
- Virtual Desktop
- Virtual Server
- Web Hosting
Service Availability
- 95%
- 99%
- 99.90%
- 99.99%
- 99.999%
Scheduled Outages (Hours per month)
- 30
- 15
- 10
- 5
- 2
Service Hours (Sydney Time)
- 8:00 - 20:00 Business Days
- 24 hours Business Days only
- 24 x 7 (excluding public holidays)
- 24 x 7 x 365
- Not Applicable
What security classification is your service accredited to handle?
- Unclassified
- Dissemination Limiting Marker (Sensitive)
- Protected
- Confidential
- Secret
Service Scalability
- Supplier only
- Customer Administrator only
- Supplier and Customer Administrator
- Auto scaling (based on load)
- Not Applicable
Hosting Site
- Supplier only
- Agency only
- Supplier and Agency
Data Centre Details (Provide the following details for each a data centre)
Country / State / PUE / Tier RatingService and Help Desk Management
Help Desk Support Hours (Sydney Time)
- 8:00 - 20:00 Business Days
- 24 hours Business Days only
- 24 x 7 (excluding public holidays)
- 24 x 7 x 365
- Not Applicable
Help Desk Ticket Lodgement Method
- Website
- Phone Call
- SMS
Help Desk Ticket Tracking Method
- Website
- Phone Call
- SMS
Outage Notification Method
- Website
- Phone Call
- SMS
- Social Media
Service Report Delivery
- Website
- Hardcopy
Service Reporting Options
- Real Time Usage
- Usage over period
- Billing
- Outage
- Service Levels
Service Provisioning and Timing
Provisioning Lead Times
- < 60 minutes
- < 8 hours
- < 1 day
- < 1 week
- < 1 month
Decommissioning Timeframe
- < 60 minutes
- < 8 hours
- < 1 day
- < 1 week
- < 1 month
Service Unit Information
Unit Description
Minimum No. Units
Maximum No. Units
Service Pricing (Not to Exceed)
Service Provision Cost
Provisioning Cost/Unit
Service Decommission Cost
Decommissioning Cost/Unit
Unit Cost