Carolina Society
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Educators
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Trainers
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Summer 2014editor: Phyllis Knight-Brown
A note from the President’s desk…
No matter the extent or complexity of a patient’s visit to the healthcare realm, the quality of customer service is expected to communicate excellence at all levels, and it all begins with the presentation (I see you before I hear you). Each moment spent with our customers communicates how we feel about the “now” experience we are sharing with them. Therefore, it is up to us to present a caring and positive atmosphere while serving. There is a particular quote by Maya Angelou that embodies this concept: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” My personal philosophy seeks to ensure that each person I come into contact with is better off for the time we spend together, whether it was only an hour or a whole lifetime.
CSHET is comprised of and serves a cross-section of healthcare workers. Our purpose is to provide information that will meet the needs of each of our customers, whether the focus is IS, HIS or ICU. Competency Assessment, as presented by the distinguished Donna Wright, and Educator to Consultant presented by Mitzi Grey are just two of the many educational opportunities offered during our 2014 CSHET conference. By facilitating effective and memorable learning experiences, we endeavor to be your first choice for continuing education and educational resources. We want to be remembered for the professional tools that were sharpened, the knowledge that was gained, the networking relationships that were strengthened and, of course, the way we made you feel.
Judy C. Pierce
CSHET Board
President
Judy C. Pierce
President Elect
Terra Kuras
Immediate Past President
Mary Jean McIntosh
Secretary
Barbara Radford
Treasurer
NC Director
Phyllis Knight-Brown
SC Director
Amanda Barnhardt
Director at Large
Toni Chatman
Conference Coordinator
Amy Vega
April Corn
Save the Date!
Spring Conference April 22-24, 2015
Holiday Inn Oceanfront
Surfside Beach, SC
CSHET Website
“Get to know your Board” CSHET SPOTLIGHT
Submitted by: MJ
My name is Maryjean (MJ) McIntosh and I am the past
president of CSHET. I have been involved in CSHET
since 2006. It was a pleasure to work with so many
educators, I have been fortunate. One of the best things
about CSHET is getting to know everyone.
Amanda Barnhardt is the featured Board member for
this edition of Cross Statements:
I have gotten to know Amanda as my tech savvy friend. She has enlightened me into the world of computers and this is her Spotlight.
MJ: If you had to write a short Biography or write an elevator speech what you would recap about yourself:
Amanda: I have been with Novant Health for 19 years. I am currently an IT Training Specialist with Corporate Education and Training. I am also a credentialed trainer for Epic Dimensions Clinical Documentation system. I was on the Patient Access/Revenue Cycle team until joining Corporate Education in 2008. I love to learn new things especially technology and software. I am a puzzle solver and enjoy trying to figure out how things work and why they work the way they do. My passion is reading and books and you will never find me far from my tablet or laptop.
MJ: I would imagine working with IT is a great puzzle at times so your personality traits like puzzle shoveling certainly support your position. Speaking of support……
Who Is Supportive of Your Career Goals?:
Amanda:My husband and children are the most supportive just when I think I cannot possibly continue they cheer me on.
MJ: I can see that family is very important to you. Families often utilize an affectionate tool called nicknames. Or a nickname can serve as an indicator to an inner circle.
Did you have a nickname? How’d you get it?
Amanda: My nickname is Puddin. My mom liked to tease me and say she ate banana pudding right before she went into to labor with me.
MJ: Labor is an intense time; the fact that your mother has a sweet memory like banana pudding for your birth is a magical memory. The fact that we labor brings us to work.
What lessons has your work life taught you?
Amanda: There are always exceptions to the rule. You have to be flexible enough to deal with those situations and work them to your advantage or at least keep them from having you at a disadvantage.
MJ: That concept is a great way to stay positive, even if you do not get an advantage it does not always have to constitute a disadvantage. Music seems to provide methods to stay positive, thelyrics help create moods while the rhythm can change moods especially regarding exceptions.
What songs are included on the soundtrack to your life?
Amanda:Alone (Heart), Lean on Me (Bill Withers), Feels Good (Tony, Toni, Tone), and Adult Education (Hall & Oates).
MJ: Most of those songs’ lyrics tells stories of life in the present.
If you could do anything now, what would you do? Why?
Amanda:Travel to the highlands of Scotland. I am a history buff and Scots history is one of my favorite cultures.
MJ-That sounds like fun combining traveling with history. What is your favorite pastime?
Amanda: Reading, I very seldom watch TV I prefer to use my imagination.
MJ: Using the imagination is an excellent characteristic for an IT trainer. That trait seems to be necessary for any educator. It can also be very time consuming. When you have 30 minutes of free-time, how do you pass the time?
Amanda: Reading
MJ: Reading is an excellent way to utilize 30 minutes of downtime.
What is your favorite form of exercise?
Amanda: Walking
MJ: Amanda it has been great getting to know a little bit about more about you. I have one last question. What’s the hardest thing you’ve ever done?
Amanda: Saying goodbye to my mother.
PLAN TO ATTEND THE SPRING 2015 CONFERENCES
WHY?
Some comments from the Spring 2014 conference attendees:
Mastering Leverage and Impact -Mitzi Grey:A wealth of wisdom and knowledge
Learned new ways to:
~think about working with a team ~ transition into consulting role and using the 85/15 rule
Competency Assessment for the Real World- Donna Wright: Excellent Incredible
Donna doesn’t need AVs, dynamic enough without AND So on target. Down to earth, real, truly an expert in both subject matter and presentation.
Learned new ways to:
~revamp orientation and competency validation
~understand the person that has commitment issues and needs to evaluate if they need to stay
Change Management: It’s All About Perspective -John Furnell: Engaging and Dynamic!
Learned how to:
~ transition successfully when change happens for myself and a team
~use/have conversations about how to approach change
~ create a positive environment to support change
General comments about the conference:
~Great location, speakers, lunch – great job! ~Each session/speaker built on the previous one.
~Excellent workshop/conference - will definitely use
Six Tips for Writing Better E-Learning Scripts
Author: Cammy Bean
Article Review by Barbara Radford, MSN, RN-BC
I found this article very timely as I am taking an on-line course that requires the creation of a project. My project is a narrated PowerPoint video. The article is only five pages long, but it is packed with information. My first attempt with this technology has shown that I do not have the voice for this type of learning presentation. This is going to be a steep learning curve for me.
The six tips discussed in the article are: Make it human, Keep it light, Cut it out, Give it spirit, Treat them like grown-ups, and Find your flow.
Make it human is all about language. Don't use a passive tone because it is very impersonal. We should write our e-learning scripts as though we are talking with the participants who will be viewing our work. I am working on my first educational video and have found that I teach a lot better when I am looking at the participants. I feed off of their reactions and body language. Without that, I am not very engaging.
Keep it light refers to adding some humor into our presentation to prevent it from being dry and boring. Use a conversation tone so the participants don't have to research the meaning of what we just said. We don't want them to spend more time researching our presentation and less time learning the content.
Cut it out means just that. Write the script and then cut out a chunk of it. We may have to do this several times to get down to the meat of the presentation. If the information we are providing includes a lot of fluff, we need to cut some of the fluff. Our participants are busy people and don't have time for a lot of nice-to-know information. They want need-to-know; and they will research nice-to-know when they are ready.
Give it spirit relates to the engaging aspects of our presentation. Make it energetic and engaging. We don't want the participants to sit back and relax. We want them to be active participants in their acquisition of knowledge. Ask questions that require some thought. When we give our answers, they may not agree. This will motivate them to research the topic.
Treat them like grown-ups..don't we all want to be treated this way? Talk to the participants like adults and don't talk down to them. Talking down to participants will kill any interest in completing the e-learning. Not a good way to get our information across.
Find your flow encourages us to connect the dots in our presentations. We don't want to go from one slide to another without a transition process. Once again we need to create our e-learning presentations as though we are talking to the participants. Think about something that will tie all the information together and let the participant know how important this information is to their work or life. Adult learners want to know why they should participant in learning activities.
This article has given me a couple of ideas to try in my first project. I plan to add information about why they need to know the information presented in my e-learning module. I am also going to find a character to use throughout the presentation. The presentation will follow this character as they complete the steps required to master the required knowledge and skills presented in the presentation.
When all the extra time you have is enough time to read a short article, it is always wonderful to find these jewels. I will be rewording the script I have already written to include information from all six tips. I look forward to finding more jewels in the near future.
Link to the article: Six Tips for Writing Better E-Learning Scripts
Reference
Bean, C. (2014). Six tips for writing better e-learning scripts. Training + Development.
June, 2014. pp. 34-39.
RECIPE TIME
Stuffed Mushrooms
Prep Time:15 minTotal Time:35 min
Makes:Makes 40 servings, 1 mushroom each.
What You Need
1 pkg. (6 oz.) Stuffing Mix for Chicken 1-1/2 cups hot water
40 fresh mushrooms (about 2 lb.) 2 Tbsp. butter
2 cloves garlic, minced
1 pkg. (10 oz.) frozen chopped spinach, thawed, well drained
1 cup Shredded Low-Moisture Part-Skim Mozzarella Cheese
1 cup Grated Parmesan Cheese
Directions
HEAT oven to 400°F. Mix stuffing mix and water; set aside. Remove stems from mushrooms; chop stems. Melt butter in skillet on medium heat. Add chopped stems and garlic; cook and stir until tender. Add to prepared stuffing along with spinach and cheeses; mix well.
SPOON evenly into mushroom caps. Place, filled-sides up, in shallow baking pan.
BAKE 20 min. or until mushrooms are tender and filling is heated through.
Stayed tuned for the next edition: September/October