SULTAN MOHAMED IDRIS

Page 2 • Career Progression (Cont.)

SULTAN MOHAMED IDRIS

Riyadh, Saudi Arabia – +966 508004788 – –

IT Manager

Software Engineering - IT Management –IT System Administration

IT Operational Management
System Configuration
Disaster Recovery Planning
SLA & Change Management
Technology Processes & Solutions
Infrastructure Planning Designing
IT Resource Server Optimisation
ApplicationTesting/Troubleshooting / A result-oriented, dynamic IT professional with over 9 years of extensive experience; credited with proven expertise in leading several projects for matrixes and multinational organisations across multiple locations.
Solid track record of success in preventive maintenance, backup planning, critical path management, project planning, bugs management, system uptime, technical update,servers and devices monitoring, and project management and oracle ERP.
Demonstrated abilities in assessing needs and devising solutions in alignment with budgetary and programming parameters.
Technical leader, employing processes to improve efficiency; skilled in learning client systems and building solutions to work within client framework.
Recognised for expertise in IT management, system administration, change management, and project delivery including requirement elicitation, effort estimation, and project scheduling.

CAREER ACCOMPLISHMENTS

  • Implemented continuity plans to work within existing organisational structures and employed Oracle EBS(SCM,EAM, Finance, and HRMS) and OTM, including GPS tracking system.
  • Structured a robust IT business continuity program, IT infrastructure,IT department, and administered an IT team of three members.
  • Ensuredoptimal performance and accessibility of systems.Formulated updated documentation of IT department’s inventory-history record and project-related records for the organisation.
  • Developed and deployed GPS system,Oracle EBS and OTM, and IT infrastructure systems.Defined and applied IT and users policy for the organisation.

Professional Experience

AL-THEYAB GLOBAL LOGISTICSRiyadh - Saudi Arabia2/2010-Present

IT Manager

Compose and deliver reports to senior management and stakeholders.Cultivate client relationships and useresources by arranging and allocatingresponsibilities to the IT department. Collaborate with clients toassessand gatherrequirements, confirming functional and technical specifications.Manageteamwork,catering to change, delivery management, and rendering post-implementation support.Cooperate with support teams to retain project SLA parameters for assigned projects.Train and mentor team members to integrate modules with anapplicationand maintaining post go-live support.

  • Performed IT programming and enhancements,utilising expansive knowledge of technologies;implemented Oracle EBS, OTM, and GPS tracking systems on related projects.
  • Evaluated and monitoredworkflow for designing effective solutions and business processes. Partnered and cooperated with development teams in designing/modifyingsoftware.
  • Established, spearheaded, and managed a cross-functional team ofthree members, enhancing client satisfaction by resolving issues and rendering qualitative service delivery.
  • Mitigated risk factors through careful analysis of technical design, project resourcing, post-implementation, and enhancement support aligned to product/software application, and application maintenance.

SAUDI ELECTRONIC SYSTEMSRiyadh - Saudi Arabia1/2008-7/2008

Software Support Engineer

Initiated and implemented disaster recovery plans and procedures and structured Oracle RDBMS, including tools accessing the Oracle database. Partnered with supporting teams in implementing Micro-Fidelio hospitality management systems material control and financial sun.Designed and preserved databases required for testing, development, education, and production usage. Updated and maintained documentation related to business transactions and support cases, including solutions to issues in organisational software.

  • Utilised broad scope of industry knowledge, which offered high-level technicalorientation for onboarding executive team members, and recommended ongoing support to ensure methodical understanding.
  • Leddiverse range of projects across QA, development, application engineering, and customer support and product development teams for determining product issues and bugs.
  • Analysed customer support activities and supervised migrations related to programs, reference data changes,database changes, and menu changes through the development life cycle.
  • Trained and mentored technical staff in troubleshooting,navigation, and application system; aimed to improve system uptime and operational efficiency.
  • Recognised for improving overall troubleshooting and supportingtechnical services deployment group in configuring and setting-up applications.

Additional Experience

HABIB IT & DEVELOPMENTRiyadh - Saudi Arabia

Vision ERP System Implementer /Oracle DBA

Education and Certifications

OSMANIA UNIVERSITY, Hyderabad, India

Bachelor of Science – Computer Science

MembershipsCertifications

PMP Certified | Oracle Apps DBA R12 Technical OCP | Oracle Certified Professional 9i/10g OCP | Oracle 9i OCA

Training Workshops

PMP Course | ITIL Foundation V3 | Oracle RAC 11gR2 | OCPDBA9i/10g | SQL/PLSQL & Developer 2000 | Red Hat Linux | Oracle Apps DBA R12 Technical

ADDITIONAL INFORMATION

Nationality: Eritrean | Date of Birth: 08/01/1982 | Marital Status: Married

Language: Fluent in English and Arabic