Emad Issa AL Salahat
Mobile :00971-52-2927700
E mail :
Senior Level Assignments – Hospitality/Catering
Seasoned industry professional with25years of extensive experience in Food and Beverage, Banqueting, catering and hotel management field, seeking challenging opportunity to work in managerial position with reputed organizations inCatering / Hospitality Food and Beverage industry. Preferred roles:Catering, support services Operations Manager / Catering support services Projects Manager / Food and Beverage Operations Manager.
Profile Summary
Highly skilled executive with in-depth insights in areas of general management of Catering, Marketing, Logistics Hospitality operations with special skills in marketing, business development ,implementation of policy and procedure. Responsible for the P&L of the site/location managed.
Extensive exposure to Global work environment and experienced at collaboratively working and travellingacross Iraq, Egypt, United Arab Emirates,Nepal, Turkish, and South Africa.
Recorded successes with leading companies, EGCL Company /Agility Abu Dhabi / GSCS Iraq / Grand Hyatt Amman Hotel, El Castillo restaurant, Meridian Hotel, Peking restaurant, Forte Grand Hotel, Plaza Hotel, and Alia gate way hotel.
Visionary leader with excellent communication and negotiation skills complemented by an ability to drive operations to the fullest capacity leading large teams with over 800 members
Proven ability in handling large groups having successfully managed upwards of 16000 guests( Sadyat Island Project –TDIC Abu Dhabi)
Key Result Areas
Work Management
Prioritizing work, establishing work schedules and ensuring quality of work.
Formulating and implementing processes to streamline work flow.
Managing vendors/ service agencies, and identifying new vendors or service providers.
Administration of maintenance contracts.
Full Spectrum of Banquet Operations
Plan and execute events for an large gatherings repertoire
Fully familiar with all the types of table set up and service as per brand standard.
Ensuring food meets quality standards and deploying all required infrastructure and props.
Involved in designing of menu and Ensuring aesthetic presentation of food and beverages
wellskilled with excellent knowledge in different food concepts (continental / Arabic / khaleeji/ Asian/ Italian, Mexican, and Indian )
Possess a passion in gastronomy
Being updated on industry trends, generating and analyzing MIS
Ensuring adherence to HACCP and other standards and budgets.
Cost Management
Alternate source development for operation efficiency and cost reduction.
Review and Analysis of Maintenance & operating cost.
Comparison of Life cycle cost to actual cost.
Timely placement of Orders for a maintenance contracts
Managing and administration of maintenance contracts
Settlement of Warranty claims with suppliers
Relationship Management & Collaboration
Ability to work with diverse groups of people across levels and functions for work and/or non work related goals.
Identify unspoken needs and crystallize them into tangible results.
Manage multiple customers with ease.
Health and Safety
Skilled in accident prevention; First Aid certified
Experienced safety officer and skilled in training staff in health and safety issues
Performance Management
Responsible for developing the current and future talent pool.
Clarify performance expectationsand manage performance results with timely recognition.
Identify performance gaps and ensure appropriate training and development.
Recommend changes in staffing, recruiting and training of personnel to maximize effectiveness in the business
Career History and Select Highlights
Nov2010 onwards:Projects Manager: Agility Abu Dhabi, and Emdad Gulf Catering Logistic: Abu Dhabi
Key Responsibilities
Agility and Emdad Gulf Catering Logistics is a leading company providing industrial catering and support services to clients like ADCO Neb and Buhassa, ADAT, and French Naval Base, and various Government, Educational and Hospital Institutions.
Catering and Support Manager, activities in various locations
Reporting to the General Manager Engineering / Key Account Manager and supervising locationsincluding Department Heads.
Excellent relation chip with the client, customer satisfaction, identifies problem areas and formulates solutions
Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation
Responsible to successfully daily operations and employees in Housekeeping to obtain the highest quality of cleanliness, and to provide efficient, prompt, courteous, trouble free and proactive service to customers to maximize guest satisfaction
Managing the complete operation of andHandling operations of various departments including Catering (kitchen, service, store, HSE & stewarding sections) and Hostelling (reception, housekeeping and maintenance)
Interacting with all department heads on a daily basis for flow of communication and operation discussion
Assisting Food & Beverage In-change for smooth running of operations
Discussing menus with the executive chef and approve it
Planning the events held in the location with the kitchen and service team
Assisting the Logistics Manager in creating policies & procedures for logistics activities and solving transportation related problems.
Manages the operations of Region to achieve, sales, profits, customer satisfaction
Auditing and site inspection to verify procedures are being followed
Maintenance, Training Plan, Implementation standards, maintaining quality of service, controlling the cost.
Responsible for all existing operational contracts, contract retention and profitability within the assigned area as well as strengthen the portfolio and image of the company.
Setting and agreeing budgets, Monitoring quality standards.
Overseeing the management of facilities, e.g. checking event bookings and allocation of resources/staff.
Planning new promotions and initiatives, and contributing to business development.
Dealing with staffing and client issues.
Keeping abreast of trends and developments in the industry such as menus, trends in consumer tastes. Responsible & accountable for Unit Operations, this includes F & B services, menu planning, food costing, handling of conferences / outdoor catering’s at client premises, VIP meetings etc.
Compliance of all hygiene & safety systems & procedure at sites.
Training of staff at site, interaction with the client / customers at the sites, maintaining & building company-to-company relationship.
Key Achievements
Instrumental in retainingthe location contract for an extended period: 2011 -2015
Successfully led the locations teams in implementation of the ISO 2200-2005 as well as ISO 9001
Recognized for successfully mobilizing of new projects in western regionand governments contracts well within time targets
Mobilization of the newly opened locations from the Central Kitchen Unit
ELbostan Rotana Dubai/ January 2010- -15 June 2010 / Assistant Food & Beverage Director
Recognized for efficient mobilization of the newly open Mediterranean Thyme restaurant.
Successfully opened and established The Sports Bar Zone in Thyme restaurant
Awarded with Certificate of Recognition from JAIH Group for the contribution and excellent support exerted during the UAE 38th National Day at the Jebel Ali International Hotel (2009)
GSCS Corp. / Dec 2004 - Dec 2007 / Baghdad Int’l Airport - Location Manager
Provided services to Parsons Company “Engineering and support center”, GSCS was granted a sub-contract to perform the engineering, management, and logistical services. GSCS (Gulf Supplies and Commercial Services)provided operational Catering services and maintenance support at the modular base camp as required by the main contractor (Parsons) in accordance with the scope of work below
CampManagement. Served as the primary interface with our key accounts.
-Over-all responsibilities of administrative and operational issues including Quality Control,
-Handling the purchasing functions and maintaining accounting records.
-Facility/equipment maintenance and repair.
-Kitchen, dining hall, laundry, room, pest control, power production operators, Housekeeping services as daily cleaning of rooms, offices, latrine recreation areas, trash and sewage removal, portable water delivery and other common areas.
-Catering and life support
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-Fast track promotion through increasingly responsible position directing 28 camp in all locations of iraq Dealing with many different companies such as KBR, Parsons , Dyncorp, MRS, Alamco and many other local Iraqi companies contracting with Iraqi governments .
-Running the daily operations in very hustle war zone monitor and building team work in charge of 350 employee divide at 28 locations cover all Iraq area .where I been responsible and in charge to keep all company operations running smoothly by choosing the right team members to reach all company targets and clients requirements and needs where each decisions will be taken is really critical results effects during working in war zone.
--HACCP knowledge in war zones
--safety awareness
--new projects implementations and complete within budget
--planned measured and purchasing
--increased productivity, reached project startup and deadline flawlessly through team work.
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Grand Hyatt Hotel Amman / Feb 1999 Dec 2004 / Junior Assistant Food & beverage director
Reporting to the Food & Beverage directorfor the ongoing day to day operation of the restaurants.
Directly manage all the staff through-out their Personal development.
Responsible to establish and maintain standard of operation in the areas of:
Directs and coordinates all activities and provides assistance to the Outlet Managers in the restaurant and bar assigned, to ensure all established service standards and procedures of the Hotel are implemented consistently, leading to guest satisfaction, staff satisfaction and profit for the Hotel. Under the general guidance of Hotel’s Policies and Procedures. -Overall responsibility for all food and beverage services including dining room, bars, alternative food outlets and buffet operations. -Works closely with the Executive Chef to create and maintain good relations between the Restaurant and the Dining Room Staff and to provide quick, efficient service, in order to avoid food waste and prevent negative comments from the guests. -Oversees daily work duties and schedules, monitors and minimizes overtime while evaluating work performance for all Food & Beverage service staff, in accordance with Hotel policies -Monitors special requests, diets and events such as birthdays and anniversaries -Responsible for following Ensures that training for Food & Beverage service staff is implemented and maintained. -Responsible for meeting/exceeding the budget for the revenue/sales of wine/beverages in all areas supervised -Ensures that payments of tips/wine sales are properly accounted and signed for -Responsible for scheduling sufficient manpower in the outlet to suit volume of business. -Ensures that Food & Beverage staffs comply with all Hotel policies and procedures. -Responsible for public relations with Guests. -Oversees that the highest level of sanitation is maintained throughout the areas supervised. -Ensures that all objectives in the Food & Beverage area meet target
Previous Experience
Castillo & Yesterdays Restaurants/ Amman 1994-1999 / Manager
Outlet Manager will develop, implement and maintain quality standards for the outlet, including supervision and direction of service staff. Responsibilities include, organizing and conducting pre-shift and departmental meetings, scheduling and directing staff in their work assignments, creating forecast and revenue reports, maintaining profitability of the outlet to support overall operation, and ensuring excellent customer service. Responsible for hiring, training, and directing Outlet associates.
Ability to interact positively with customers and resolve guest and associate issues.
China House – Amman (1992-1994) - Manager
China Town – Amman (1989-1992) - Assistant Manager
Peking Restaurant – Amman (1987-1989) – floor Manage
Plaza Hotel – Amman (1985-1987) - Waiter and Cashier
Qualification Training and IT skills
How to improve customer service qualities. / Excellent oral and written communication skills (Arabic & English).Departmental Train the trainer. / Interviewing & counseling skills.
People Productivity Profit. / Computer train the trainer.
Leadership skills.
Food Sanitation Certificate.
Food and Beverage Sales and Services Workshop.
Essential Food Safety / Integrated marketing communication (IMAC).
Life style Seminar.
Fire fighting and first Aid.
HACCP Implementation level 3
Food Hygiene
IT Skills
Working knowledge in POS & Micros / Opera
Proficient in Windows Applications – Microsoft Word, Excel
MS Office, Outlook, Internet and E-mail applications
Personal Details
Nationality:Jordanian ,Date of Birth:08May 1965,Marital Status:Married,Visa Status:Employment Family States Visa
Languages: Arabic, English, fluent. Licence: UAE driving licence.
Mail: ,Mobile:00971-5-22927700 ,Address:Al Mouroor Road ,P.O.Box 34512,Abu Dhabi, UAE