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<td bgcolor="#000000" width="175"<b class="whHd">Products & Services</b</td>

<td bgcolor="#F7DA62" width="530"<font class="grayHead">Product Catalog (PCAT)</td>

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<b class="whHd">Product Catalog (PCAT)<br<br>

<img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#prod" class="darkGHead"<font color="#254866">Product Description</font</a<br<br>

<img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#pri" class="darkGHead"<font color="#254866">Pricing</font</a<br<br>

<img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#features" class="darkGHead"<font color="#254866">Features/Benefits</font</a<br<br>

<img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#app" class="darkGHead"<font color="#254866">Applications</font</a<br<br>

<img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#imp" class="darkGHead"<font color="#254866">Implementation</font</a<br>

  <img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#preorder" class="darkGHead"<font color="#254866">Pre Ordering</font</a<br>

  <img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#order" class="darkGHead"<font color="#254866">Ordering</font</a<br>

  <img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#pro" class="darkGHead"<font color="#254866">Provisioning</font</a<br>

  <img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#maint" class="darkGHead"<font color="#254866">Maintenance</font</a<br>

  <img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#billing" class="darkGHead"<font color="#254866">Billing</font</a<br>

  <img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#training" class="darkGHead"<font color="#254866">Training</font</a<br<br>

<img src="/imgs/gra-arrow.gif" width="10" height="9" alt=""<a href="#contacts" class="darkGHead"<font color="#254866">Contacts</font</a<br<br>

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<font class="pgHd">Resale - Central Office-Automatic Call Distribution Service (CO-ACD)</font>

<p<font class="pgHd"<font color="#254866">Product Description</font</font>

<p>Qwest's retail telecommunications service, Central Office Automatic Call Distribution Service (CO-ACD), is available for resale by Competitive Local Exchange Carriers (CLECs) to end-users. Additional information about resale of Qwest's retail services can be found in the <a href="/wholesale/pcat/resalegeneral.html">Resale General Product Catalog (PCAT)</a>.

<p>Resale CO-ACD Service is a call distribution solution that provides the ability to manage and track incoming calls without investing in hardware. It provides an equal distribution of large call volumes to designated groups of answering positions, known as agent positions.

<p>Calls terminating on a CO-ACD are placed in queue in the order of their arrival when an agent is not available to answer them and removed from queue as agents become available. Incoming calls are presented to the next available agent in order of arrival and priority. Queue slots are dedicated time slots used to hold incoming calls in a delayed state until an agent position becomes available.

<p>End-user subscribers on Basic CO-ACD Service receive 10% queuing based on the total number of CO-ACD service positions and Deluxe CO-ACD Service receives 30% queuing. Additional queuing is available.

<p>CO-ACD can be provided as Basic CO-ACD or Deluxe CO-ACD. You may have more than one CO-ACD group, but within a system, all positions must be either Basic or Deluxe. CO-ACD group hierarchy is comprised of three groups:

<ul>

<li>Customer Group, (aka System Group), is the highest group level. All ACD groups and sub-groups are divisions of the customer group which is a unique set of numbers for receiving incoming calls.

<li>ACD Group is a division of the Customer Group. It identifies different groups of departments or supervisor groups within the Customer Group. There can be up to 255 ACD Groups within a Customer Group.

<li>Sub-Group is a group within an ACD Group.

</ul>

<p>CO-ACD Service also provides ability to limit feature use:

<ul>

<li>Agent position - Used for answering ACD calls

<li>Supervisor position - Used for monitoring agent position activity

</ul>

<p>CO-ACD includes the following products that offer detailed reporting options that allow for improved planning and network management:

<ul>

<li>Monitor Partner is a network based service bureau Management Information System (MIS) that provides real-time call enter activity display, load management capability and historical reporting.

<li>MIS interface is a data link to a Perimeter Technology MIS platform that Qwest installs and maintains at the end-users premises. This offers the same functionality as Monitor Partner, however the end-user owns rather than leases the MIS platform.

</ul>

<p>Resale CO - ACD is also available as a feature on <a href="/wholesale/pcat/resalecentrexplus.html">Centrex Plus and Centron</a>, and <a href="/wholesale/pcat/resalecentrexprime.html">Centrex Prime®</a>.

<p<b>Availability</b<br>

Resale CO - ACD is available in the following states:

<ul>

<li>Arizona

<li>Colorado

<li>Idaho (Southern)

<li>Iowa

<li>Minnesota

<li>Nebraska

<li>Oregon

<li>Utah

<li>Washington

</ul>

<p>Resale CO-ACD service is only available in DMS100 Central Offices capable of providing Basic, Deluxe and Enhanced optional service where facilities have been provisioned for the service.

<p>Exception: Available in the Meridian ACD server located in the downtown Minneapolis wire center.

<p<b>Terms and Conditions</b<br>

The following terms and conditions apply:

<ul>

<li>End-user must furnish compatible premise equipment

<li>Temporary suspension, either full or partial, of CO ACD service is not permitted

<li>Agent or supervisor positions provided outside of the serving central office area of the CO - ACD system are subject to Foreign Exchange (FX) or Foreign Central Office (FCO) charges.

<li>Agent or supervisor positions, which terminate in an Electronic Business Set (EBS), are subject to distance and technical limitations based upon the distance from the end-user's premises to the central office. These limitations will be determined on an end-user-by-end-user basis.

</ul>

<p>It is your responsibility to provide Qwest with accurate end-user location information for state regulated emergency reasons. Information regarding updating E911 is available in the access to emergency services <a href="/wholesale/pcat/911.html">(911/E911) PCAT</a>.

<p>Qwest will accept one white page directory listing for each main telephone number at no charge. Additional information about directory listings is available in the <a href="/wholesale/pcat/whitepagedirlist.html">White Pages Directory Listings PCAT</a>.

<p>Terms and conditions, rates and charges can be found for each state in the <a href="http://tariffs.qwest.com:8000/">tariffs/catalogs/price lists</a>.

<p<font class="pgHd"<font color="#254866">Pricing</font</font>

<p<b>Rate Structure</b<br>

Recurring rate elements for Resale CO-ACD include:

<ul>

<li>Associated Service

<li>Digital Facility Interface, if applicable

<li>Network Access Registers (NARS), apply to calls that don't go through the ACD

<li>End-user Common Line (CALC) charge applies per agent/supervisor position

<li>Agent and Supervisor Station Lines

</ul>

<p>Month to month service is available for systems from 5-20 agent and supervisor positions only.

<p>Minimum service period is one month.

<p>Rate stabilized service requires five or more agent positions for a minimum period of 12 months.

<p>Rate stabilized Agent and Supervisor positions are rated based on quantity, location, distance from the central office, and length of contract term.

<p>Network Access Register (NAR) rates are not required for incoming ACD Group Calls. NARs are required for Secondary Directory Numbers (SDNs) for local calling. A primary telephone number is assigned to each agent and supervisor position.

<p>Rates and charges for Resale CO-ACD are in addition to the rates and charges for the services with which it is associated.

<p>Non-recurring installation, change and conversion charges are also assessed.

<p<b>Rates</b<br>

Rates are available in your Interconnection Agreement or in the Statement of Generally Available Terms and Conditions <a href="/about/policy/sgats">(SGAT), Exhibit A</a> for the relevant state.

<p<b>Tariffs, Regulations and Policies</b<br>

State specific information is available in the <a href="http://tariffs.qwest.com:8000/">tariff/catalogs/price lists</a>.

<p<b>Optional Features</b<br>

The table below identifies Basic, Deluxe and Optional Features.

<p>Deluxe offering includes the Basic offering with Supervisor and Agent features unique to that position. System features are automatic system features based on the package chosen.

<p>

<tr<td<b>Feature</b</td<td<b>Basic</b</td<td<b>Deluxe</b</td<td<b>Optional</b</td<td<b>USOC</b</td<td<b>Agent/ Supv/ System Feature</b</td</tr>

<tr<td>Abandon Call Clearing</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Additional Call Delay Announcements</td<td </td<td>X</td<td>X</td<td>RNKV+</td<td>System</td</tr>

<tr<td>Additional Incoming Call Queuing/ Queue Slots</td<td </td<td>X</td<td>X</td<td>AQ4X+</td<td>System</td</tr>

<tr<td>Adjunct Module Translations</td<td </td<td>X</td<td>X</td<td>C2TX+</td<td>System</td</tr>

<tr<td>Agent Key</td<td </td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Agent Queue</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Agent Status Display</td<td>X</td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Answer Agent</td<td>X</td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Automatic Overflow</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Automatic Priority Promotion</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Call Agent Key</td<td>X</td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Call Delay Announcements</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Call Forcing</td<td </td<td>X</td<td </td<td </td<td>Agent</td</tr>

<tr<td>Call Hold</td<td>X</td<td>X</td<td </td<td </td<td>Agent/ System</td</tr>

<tr<td>Call Processing Control</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Call Source Identification</td<td </td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Call Supervisor</td<td </td<td>X</td<td </td<td </td<td>Agent</td</tr>

<tr<td>Call Transfer/ Three Way Calling</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Co-ACD Directory Numbers</td<td>X</td<td>X</td<td </td<td>PQB (primary) AQB (additional)</td<td </td</tr>

<tr<td>Controlled Interflow</td<td </td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Display Queue Status</td<td>X</td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Emergency</td<td </td<td>X</td<td </td<td </td<td>Agent</td</tr>

<tr<td>Enhanced Agent Observe</td<td>X</td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Extended Agent Observe</td<td </td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Forced Agent Availability</td<td>X</td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Group Reconfiguration/ Team Status Interface</td<td>X</td<td>X</td<td>X</td<td>NGVX+</td<td </td</tr>

<tr<td>Incoming Call Queue</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Line-Of-Business Code</td<td </td<td>X</td<td </td<td </td<td>Agent</td</tr>

<tr<td>Login And Logout</td<td>X</td<td>X</td<td </td<td </td<td>Agent/ System</td</tr>

<tr<td>Login Password Enhancement</td<td </td<td>X</td<td </td<td </td<td>Agent/ System</td</tr>

<tr<td>Make Set Busy</td<td>X</td<td>X</td<td </td<td </td<td>Agent</td</tr>

<tr<td>Management Information System (MIS) Interface</td<td </td<td>X</td<td>X</td<td>NQVX+ and VG++</td<td </td</tr>

<tr<td>Management Reports For Call Hold And Call Transfer</td<td </td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Multi-Stage Queue Status Display</td<td>X</td<td>X</td<td </td<td </td<td>Agent</td</tr>

<tr<td>Music On Delay In Queue</td<td </td<td>X</td<td </td<td>NMVX+</td<td>Agent</td</tr>

<tr<td>Night Recorded Announcement And Forward</td<td </td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Night Service</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Not Ready</td<td>X</td<td>X</td<td </td<td </td<td>Agent</td</tr>

<tr<td>Observe Agent/ Three Way</td<td </td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Overflow Enhancement</td<td </td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Overflow Of Enqueued Calls</td<td </td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Queue Status Display Refresh</td<td </td<td>X</td<td </td<td </td<td>Agent</td</tr>

<tr<td>Queue Status Lamp Interface</td<td </td<td>X</td<td>X</td<td>NLVX+</td<td </td</tr>

<tr<td>Ring Threshold</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Secondary Directory Number (SDN)</td<td </td<td>X</td<td>X</td<td>FSN++</td<td </td</tr>

<tr<td>Status Of Secondary Directory Numbers</td<td>X</td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Threshold Routing</td<td>X</td<td>X</td<td </td<td </td<td>System</td</tr>

<tr<td>Toll Restriction</td<td>X</td<td>X</td<td </td<td </td<td>Agent</td</tr>

<tr<td>Toll Restriction</td<td>X</td<td>X</td<td </td<td </td<td>Supv</td</tr>

<tr<td>Walkaway/ Closed Key Operation</td<td </td<td>X</td<td </td<td </td<td>Agent</td</tr>

</table>

<p>Additional information regarding the features and feature use is described in the individual state <a href="http://tariffs.qwest.com:8000/">tariffs/catalogs/price lists</a>.

<p<font class="pgHd"<font color="#254866">Features/Benefits</font</font>

<p>

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<td width="225" align="center"<b>Features</b</td>