Aspen Law FAQ
Student Support and FAQ
- Access Codes
- Expired Access Codes (do we have an error message that actually says “your access code has expired?”).
If your access code has expired, please send an email to and we will extend your expiration date. - How to Redeem an Access Code on AspenLaw.com
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the product.
- How to Redeem an Access Code on Vitalsource
A: To redeem your code and read your ebook online follow these steps.
1. Go to
2. Log into your existing account or register a new account here.
3. Go to My Account > Redeem after you have logged in.
4. Enter your access code, click “Redeem.”
5. You will be brought to your collections. Click on your ebook to open.
Access Offline on Laptops / Desktops
Bookshelf offline for Mac or PC:
Access on Smartphones / Tablets
If you need help please check VitalSource FAQ:
- Free Practice Exam (OpenBook) [SMARTe Instructions]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the Open Book product and you will be taken to the SMARTe warning page.
5. Click “Continue”. You will be taken to the SMARTe Practice Exam My Library. Find the practice exam listed there and click on “Launch SMARTe” beneath the practice exam title.
- Website Access Pass for Trials and Trial Techniques [LawVideos Instructions]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to MyDigital Library.
4. Click the “ACCESS” button next to the video and you will be taken to the videowarning page.
5. Click “Continue”. You will be taken to My Library. Find the video listed there and click “view”. The video will automatically launch.
You need only use the access code once. Next time you want to view your videos, you can go directly to and login.
- Law Videos Access Pass for The Practice of Mediation [LawVideos Instructions]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the video product and you will be taken to the video warning page.
5. Click “Continue”. You will be taken to My Library. Find the video listed there and click “view”. The video will automatically launch.
You need only use the access code once. Next time you want to view your videos, you can go directly to and login.
- Scratch off problem
Q: My access code is obscured by a black bar.
A: The black bar is a scratch off coating. Gently scratch it off with a coin or a key to reveal your access code.
Q: While trying to scratch off the coating to reveal my access code, part of the code came off and I can no longer read it. What should I do?
A: Email a copy of your receipt and your access card to indicating that you purchased the book in new condition and we will issue you a replacement access code.
- Video Website Access Pass for Mediations Representation [LawVideos Instructions]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the video product and you will be taken to the video warning page.
5. Click “Continue”. You will be taken to My Library. Find the video listed there and click “view”. The video will automatically launch.
You need only use the access code once. Next time you want to view your videos, you can go directly to and login.
- Scratch off problem
Q: While trying to scratch off the coating to reveal my access code, part of the code came off and I can no longer read it. What should I do?
A: Email a copy of your receipt and your access card to indicating that you purchased the book in new condition and we will issue you a replacement access code.
- Aspen Video Series
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the video product and you will be taken to the video warning page.
5. Click “Continue”. You will be taken to My Library. Find the video listed there and click “view”. The video will automatically launch.
You need only use the access code once. Next time you want to view your videos, you can go directly to and login.
- Scratch off
- Q: While trying to scratch off the coating to reveal my access code, part of the code came off and I can no longer read it. What should I do?
A: Email a copy of your receipt and your access card to indicating that you purchased the book in new condition and we will issue you a replacement access code.
- Aspen Voices of Law [AVOL]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the video product and you will be taken to the Aspen Voices of Law page.
5. Login there with the same credentials from step 1. (The password for professor materials is voices2009)
- Vitalsource [VST]
A: To redeem your code and read your ebook online follow these steps.
1. Go to
2. Log into your existing account or register a new account here.
3. Go to My Account > Redeem after you have logged in.
4. Enter your access code, click “Redeem.”
5. You will be brought to your collections. Click on your ebook to open.
Access Offline on Laptops / Desktops
Bookshelf offline for Mac or PC:
Access on Smartphones / Tablets
If you need help please check VitalSource FAQ:
- Exercises for Oates/Enquist “Just” Series and Legal Writing Handbook [CW]
- Go here:
2. Click on Electronic Supplements.
3. Click this option
I need to authenticate and register
4. And your access code, your email address and password (twice). Click Submit and you will then have access.
You need only use the access code once. Next time you want to view the electronic supplement, go to click on Electronic Supplements, click the other option
I have already entered my access code and registered
And enter your username=email address and password to gain access.
Q: I forgot my password for this Electronic Supplement, what do I do?
A: Email your name, email address and book title to and we will recover your password.
Q: My access code doesn’t work or my book came without and access code, what should I do?
A: Email a copy of your access card and proof of purchase to and we will provide you with a working access code.
Note: If you purchased your book used or rented it, the access code may not be included or may have been used previously. If this is the case, you must purchase a new access code here:
- Essential Lawyering Skills 5E Premium Content [Law Videos]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
- 3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the video product and you will be taken to the video warning page.
5. Click “Continue”. You will be taken to My Library. Find the video listed there and click “view”. The video will automatically launch.
You need only use the access code once. Next time you want to view your videos, you can go directly to and login.
Q: My access code doesn’t work or my book came without and access code, what should I do?
A: Email a copy of your access card and proof of purchase to and we will provide you with a working access code.
Note:Stand-alone product cannot be purchase for this material. It comes inside the book only.
- Legal Writing 3E [Law Videos]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the video product and you will be taken to the video warning page.
5. Click “Continue”. You will be taken to My Library. Find the video listed there and click “view”. The video will automatically launch.
You need only use the access code once. Next time you want to view your videos, you can go directly to and login.
Q: My access code doesn’t work or my book came without and access code, what should I do?
A: Email a copy of your access card and proof of purchase to and we will provide you with a working access code.
Note: If you purchased your book used or rented it, the access code may not be included or may have been used previously. If this is the case, you must purchase a new access code here:
- ALWD Guide to Legal Citation / ALWD Online [ALWD]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the ALWD product and you will be taken to
5. Login there with the same credentials from step 1.
You need only use the access code once. Next time you want to view the ALWD materials online, you can go directly to and login.
- Law Simulation Series [LSS]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the LSS product and you will be taken to
5. Login there with the same credentials from step 1.
You need only use the access code once. Next time you want to view the LSS you can go directly to and login.
- Open Book Companion Website [OpenBook Companion]
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the Open Book product and you will be taken to
5. Login there with the same credentials from step 1.
You need only use the access code once. Next time you want to view the LSS you can go directly to and login.
- Scratch off Problem
Q: While trying to scratch off the coating to reveal my access code, part of the code came off and I can no longer read it. What should I do?
A: Email a copy of your receipt and your access card to indicating that you purchased the book in new condition and we will issue you a replacement access code.
- MBE Civil Procedure Practice Questions
If you received and access code with your casebook that begins with “MBECIVP-“, please follow the steps below to gain access to the MBE Civil Procedure Practice Questions.
To redeem your access code:
1. Go to and create an account for yourself if you haven’t done so already.
2. Once logged in there, select “My Account>Redeem an Access Code” from the menu on the top right.
3. Put in your access code, click “Submit”. You will be taken to My Digital Library.
4. Click the “ACCESS” button next to the product.
6. You will be taken to VitalSource Bookshelf, and the MBE questions will appear on in your Bookshelf under My Library.
For future access, go to online.vitalsource.com and log in with your VitalSource credentials.
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If you received an access code with your casebook that does not begin with “MBECIVP-“, please follow the steps below to gain access the MBE Civil Procedure Practice Questions.
To redeem your access code:
- Go to aspenlaw.com and log in or create an account.
- Once logged in, go to My Account/Redeem an Access Code.
- Enter "MBECIVP-" followed by the access code printed in your book.
For Example, if your access code is "KXXCY3HQH8R65PC," enter
MBECIVP-KXXCY3HQH8R65PC
4. Click “Redeem”
5. Once you have redeemed your code, go to Order History and find the MBE Civil Procedure Questions product. Click on “ACCESS” to the right of the product.
6. You will be redirected to VitalSource Bookshelf, and asked to create a VitalSource account.
7. Once you have created your account, the MBE questions will appear on in your Bookshelf under My Library.
For future access, go to online.vitalsource.com and log in with your VitalSource credentials.
- AspenLaw.com
- Problems with My Purchase
- How do I change my Password?
- What do I do if something is missing from my account?
- Student Reps (check with Deanna)
- How do I become a student rep?
- Who is the WK student rep on my campus?
- Resources for student reps?
- Contact us
- Errata
- How do I report an error in a product?
Faculty Support and FAQ
- Access Codes
- How do I redeem aVitalsource (VST) access code?
- My Vitalsource (VST) access code doesn’t work. What should I do?
- How do I redeem an access code on AspenLaw.com?
- Expired Access Codes
- [product based FAQs)
- Validation problems
- Sales and Account Manager
- Complimentary Review and Desk Copies (Ellen)
- How do I request a complimentary review copy?
- What format are the complimentary copies?
- Q: How do I request review copies?
A: Please create an account on and then search for the book you are interested in. You can search by ISBN, author or title. If you click on the title of the book, you will be able to request copies by clicking “ORDER” in the box on the right called “Order a Review Copy.”
oQ: What comes with my review copy?
A: You will receive an email with access to the digital copy of this title within 2 business days. Please note that we validate all professor accounts before distributing digital samples. If the title is not yet published, you will receive a review copy as soon as it is available.
Q: Can I get hard copies for all the books I want to consider for adoption?
A: If electronic copies would work for review, we prefer not to send complimentary hard copies of our textbooks as review copies. We thank you for your understanding, as we implement this new cost saving, ‘green’ sampling policy. If an electronic copy will suffice for review, please let us know if and when you decide to adopt the book and we’ll happily send you a hard copy.
Q: I have already adopted a book for class. How can I request a hard copy?
A: Needs an answer.
Q: Where can I get a copy of the Teacher’s Manual that goes along with my book?
A: Each one of our books has a unique password to access its Teacher’s Manuals and other professor materials. Please email us so we can verify that you are a professor and then give you the specific password for the book. Please be sure to tell us which book’s professor materials you’d like access to. [Aaron and I discussed one main CW called Professor Password Companion Website that would be hard coded with all the urls and passwords so professors could serve themselves. We’d hope Troy could produce it for us and add to it as the tracker is updated.]