Student Services Senior Administrator

Student Services Senior Administrator

There are two fixed-term posts being recruited to within the Department of Student Services.Whilst both of these roles will undertake similar duties, there are some differences which are outlined below, along with more information about the teams they would be working in.

Continual Improvement

The Continual Improvement Team provide specialist advice and support for the development of people and processes to help enhance the services we offer.The small team work across the full range of the University experience from assessment to visas and everything in between supporting colleagues looking to make things better for students, academics and our own Student Services team. The role holder will:

1)Support with Departmental wide projects, including exploring complex issues and making recommendations to senior management, collating management information, investigating current practices and identifying ways to improve them.

2)Engage with colleagues at all levels within the Department, help with the facilitation of workshops and be able to present information to teams.

3)Support senior management with the development and maintenance of Standard Operating Procedure information

The successful candidate will have proven organisation, communication, interpersonal and customer service skills and show strong collaborative team commitment.They must also have a desire to help improve service delivery.

Customer Service

The Customer Service Team is made up of the Resolver Team, the Graduation Team, the Complaints and Conduct Team, Online Services Manager, and Customer Experience Manager. As a collective they are responsible for providing a high quality service to students and staff across the University.

The role holder will be based in the Customer Service team and will be involved with a wide variety of diverse projects. The work will be split into the following areas:

1)Take instruction from the Director of Student Services(Service Delivery) tosupport projects in this area of activity.

2)Workas part of the Resolver Team, focussing on providing solutions to high profile issues which affect the Department. The issues often need to be resolved within very tight timescales and involve liaising with colleagues at all levels of seniority across the University.

3)Work with the Continual Improvement Team on the areas outlined above.

4)Support the wider Customer Service team with initiatives that arise.

The role holder should be positive and motivated with good interpersonal communication skills. They should also feel confident using their initiative and be able to work autonomously.