STORE ASSOCIATE - NANTWICH
VACANCY
JOB TITLE: Store Associate
REPORTS TO: Retail Area Manager
HOURS:21hrs/ 3days across the trading week, Mon – Sun
SALARY:£14,000 to £15,000 pro rata
We are recruiting for a passionate and energetic person to work in our new Nantwich charity shop.
Working three days / 21 hours per week including some weekends, you will be part of a brilliant team which raises money for St Luke’s Hospice.
Working alongside our dedicated volunteers, you will help to maximise sales and income in the shop and meet high standards of customer service.
Our trading business is an important part of the income generation and fundraising department and plays a vital role in working in and with our community to ensure we can support the fantastic work carried out at the Hospice.
You will have experience and knowledge of working in the retail sector and bring the skills required to move what is already a busy profitable unit to the next level.
Previous knowledge of Gift Aid and Epos till systems would be an advantage.
If you have retail experience and would like to join our charity shop teams, we would love to hear from you.
How to Apply:
The closing date for this post is: Midnight on Sunday 19th November 2017
Interviews will be held on:Thursday 23rd/ Friday 24th November 2017
For an informal discussion please contact:Carole DeRosa, Area Retail Manager on 07538949048
To download an application form visit:
Please note we do not accept CV’s
We reserve the right to close a job advert early where sufficient applications have been received
JOB DESCRIPTION
JOB TITLE: Store Associate
REPORTS TO: Retail Area Manager
HOURS:21hrs/ 3days across the trading week, Mon – Sun
SALARY:£14,000 to £15,000 pro rata
ACCOUNTABLE TO:Head of Retail
PURPOSE:To maximise sales and profits for St Luke’s (Cheshire) Hospice
Key Tasks and Responsibilities
- To be responsible for the day to day running of the shop and volunteers
- Drive high standards and profitability through effective leadership of volunteers
- Ensure full productivity is maintained to keep the shop floor stocked to maximum capacity
- Maximise potential of donated goods and Gift Aid
- Maintain high standards of stock and presentation throughout the shop and window display
- To liaise with the Retail Area Manager to ensure all resources are available for the shop in terms of stock and volunteers
- To train, motivate and manage an effective team of volunteers
- Ensure the shop is safe and efficient and all statutory and company health and safety rules are adhered to at all times
- Positively promote St Luke’s core values within the organisation and externally
- Undertake any tasks as reasonably requested by the Area Manager or Sales Manager
Sales
- Achieve budgets by maximising on sales and gift aid
- Ensure the highest standards of customer service is delivered to all customers, donors and supporters
- To encourage donors, supporters and customers to donate stock and to engage in any stock generation program when required
Stock
- Ensure stock is priced correctly in line with price guidelines so maximum profit is achieved
- Ensure layout is maintained as per pre-set targets for efficient space management
- Maintain a rigorous rotation process to ensure no item is on display for longer than the stipulated period (currently two weeks)
Administration
- Ensure Gift Aid procedures are in place and compliant with HMRC
- To complete all relevant administration in accordance with Head Office instructions
- Ensure banking is completed safely and securely on daily basis
- Report any Incidences, accidents or near misses to Retail Area Manager
Health & Safety & Security
- Under health and safety legislation each individual has a legal responsibility for their own welfare and for the health and safety of others and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimizing risk. Any queries you may have relating to health and safety matters should be raised in the first instance with your line manager.
- Similarly, it is each person’s responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager.
Equal Opportunities
- St. Luke’s (Cheshire) Hospice has given its full commitment to the adoption and promotion of the key principles of equal opportunities contained within current legislation and St. Luke’s (Cheshire) Hospice Equality & Diversity Policy.
- All staff has personal responsibility for the application of this policy on a day-to-day basis and should not undertake any acts of discriminatory practice during the course of their employment. Similarly, all staff has a responsibility to highlight any potentially discriminatory practice to their line manager.
Confidentiality
- In the course of your duties you will have access to confidential material about members of staff, volunteers, other hospice business and patients. No information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority having first been given.
PERSON SPECIFICATION
STORE ASSOCIATE
Essential / Desirable / EvidenceQualifications /
- Good general standard of education.
- Retail / customer focused training
Experience /
- Of working in charity or high street retail
- Leading a team of volunteers
- Experience of stock control and maximising capacity of stock
- Experience of delivering high standards of customer service
- Experience of working in the charity sector
Interview process
Skills and abilities /
- Good customer service skills
- Able to lead a team of volunteers
- Able to improve sales and meet targets
- Skills to encourage repeat business from customers
Interview process
Knowledge /
- Knowledge of excellent customer service
- Knowledge of equality and diversity principles
- Understanding of health and safety practices
- An understanding of the Hospice movement
- Knowledge of Gift Aid
Personal Attributes /
- Honest and reliable
- A passion to drive sales
- Understanding of good customer service
- Positive outlook and passion to support the Hospice
- Able to work with minimal supervision
Other requirements /
- Full Driving licence and access to a vehicle for business use
- To be flexible in working pattern
Interview process