ST HELEN’S PRIMARY SCHOOL COMPLAINT FORM

Should you wish to make a formal complaint about any aspect of our school then please carefully read our complaints procedure located within the parents handbook (copies available from the school office.) You should then complete this form and submit it to the appropriate person as highlighted in our complaints procedure.

NAME OF COMPLAINANT

NATURE OF COMPLAINT

(including communications already made to staff. Use additional page if required)

DATE INCIDENT OCCURRED

TIME INCCIDENT OCCURRED

HOW WOULD YOU LIKE TO SEE THIS RESOLVED?

CONTACT DETAILS

ADDRESS:

TEL:Day Eve Mob

e-mail:

SIGNEDDATE

FORM RECEIVED BY (signature) DATE

ACTION TAKEN

DATE COMPLAINT FORM RECEIVED

NAME OF PERSON INVESTIGATING COMPLAINT

POSITION WITHIN SCHOOL

(Signature 1 should be the person conducting the investigation ( headteacher0 signature two should be witness to the action being taken i.e. the member of staff involved, the complainant, the ‘responsible individual.)

DATE / ACTION TAKEN / OUTCOME / Signature
1 / Signature
2

FINAL OUTCOME

We the undersigned confirm that this matter has now been resolved to our mutual satisfaction.

Signature of HeadteacherDate

Signature of complainantDate

Signature of ‘responsible individual.’ Date

COMPLAINT LOG BOOK

GUIDANCE NOTES

  • Attached to this log should be a completed ‘Complaint Form’ received from the complainant. Please ensure that the complainant has kept a copy of their original form for their own records.
  • Sign and date the complaint form and carefully read the Club’s ‘complaint procedure.’
  • Forward a copy of the complaint form to the ‘responsible individual’ for the Club.
  • Keep copies of all correspondence and accounts of all conversations or actions taken regarding the complaint with this log. Update the log sheet as the matter is investigated.
  • Respond in writing to the complainant within 14 days with a final outcome but keep them up to date with the investigation as it goes along.
  • Communicate with the ‘responsible individual’ AT ALL STAGES regarding the complaint and it’s investigation. Run any written correspondence by them BEFORE YOU SEND IT to the complainant.
  • If you need to speak to a member of staff regarding the complaint please do so ensuring confidentiality and without making any accusations. It is advisable to have the responsible individual present at such conversations.
  • Provide a full report of the complaint and the outcome for the ‘responsible individual’ and the management committee for their next meeting.
  • If the complainant is still unhappy with the outcome then pass them on to stage two of the complaint procedure.

Be polite and non judgmental throughout and observe the Club’s confidentiality policy.