Job Description at 2010-11-23

SPITALFIELDS CRYPT TRUST

JOB DESCRIPTION

PROJECT OFFICER/RECEPTIONIST (2 Posts)

SALARY: £14,000 a year

HOURS: 37.5 hours a week (shift working)

RESPONSIBLE TO: Contract Services Manager

RESPONSIBLE FOR:The smooth running of the project and supporting both clients and workers.

LIAISON WITH:All staff, visitors and Service Users.

PRINCIPAL AIMS:To provide a friendly, helpful, safe and informative reception service, to staff and service users and provide basic administrative support for the project as required.

EDUCATION:Educated to “O” level/GCSE standard or equivalent life skill experience.

EXPERIENCE:1. Minimum one year experience of working in a similar environment on reception with experience of this service user group. (Rough sleeping, alcohol & drug addiction).

2. Good administrative and organisational skills.

DUTIES:

  1. To welcome, in a friendly and professional manner, all visitors, volunteers, new and existing service users, and make every effort to provide efficient and effective assistance.
  1. To interact with all service users in a flexible and sensitive manner, and with due regard for individual need.
  1. To implement procedures, paying particular attention to registers of service users as they come into and leave the premises.
  1. To assist with the preparation of a lunchtime meal.
  1. To implement the basic rules with regard to alcohol, drugs and anti-social behaviour.
  1. To be responsible for the safety of all volunteers and visitors, as they relate to the activities of the hostel.
  1. To take charge of the main entrance to the hostel, and to monitor all other areas.
  1. To inform the appropriate staff of any problems, and to use initiative in dealing with any difficulties that may arise, with or without the assistance of the police.
  1. To check all areas for safety to ensure that for example, drug use and/or drug exchange is not becoming a practice.
  1. To share information and observations about service users at staff meetings.
  1. To undertake administrative duties as requested by the staff team.
  1. To undertake the cleaning of communal areas.
  1. To assist the service user group at all times, by answering their queries and offering support.
  1. To contact the appropriate persons in the event of deliveries of goods, and to authorise the acceptance of goods, if appropriate to do so.
  1. To liaise with the Contract Services Manager and the Facilities Manager of PRHA with regard to defects around the building, as required, ensuring the project is kept in good order.
  1. In conjunction with the management of the project, to implement all Health, Safety and Hygiene Regulations.
  1. To liaise with all external on-site maintenance, as and when required.
  1. To attend and participate in formal handovers, meetings and training sessions as required.
  1. To implement the Trust's policies and procedures, paying particular regard to those on Confidentiality, Equal Opportunities and Protection of Vulnerable Adults.
  1. To provide reception cover.
  1. All staff must accept fully, Spitalfields Crypt Trust’s Code of Conduct and work within the policies of the Trust
  1. Any other duties that are requested by the line manager.

This post is subject to a Criminal Records Bureau check at an Enhanced level.

This Job Description should be read in conjunction with SCT’s Mission Statement and the Background Statement for this project.

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