Job Description
Service / Eastbourne Fulfilling Lives ProgrammeJob Title / Specialist Women’s Worker, Multiple and Complex Needs (Eastbourne)
Hours / 37.5 hours per week
One of the key purposes of this project is to provide personalised and targeted interventions. Working hours will therefore be highly flexible to best meet the needs of service users.
Salary Range / CGLCGL Point 36 - 41
£31,928 – £36,537 per annum
Reports to / CGL Area Lead
Operating Principles / CGL works to a number of principles when providing effective, personalised interventions for its service users. These principles apply to all roles at CGL.
All staff will contribute to the ongoing development of an ambitious, inspirational and outcome focussed culture at every level of service delivery.
Integral to every role is the understanding of a worker’s contribution to enabling a person to fulfil their full potential as individuals and community members.
In all service delivery CGL will help service users to make positive changes in order to lead more meaningful and purposeful lives. Identifying strengths and celebrating success is an inherent component of CGL culture in relation to both the service user and the employee.
CGL has developed partnerships with local statutory and voluntary agencies; all staff are trained to the highest level and are encouraged to develop professional curiosity towards the safeguarding of children and adults at risk. Effective pathways have been put in place to ensure that all risks to children and adults are addressed and managed to ensure safety.
Purpose / The purpose of the Fulfilling Lives (FL) project, which is funded by the Big Lottery, is to bring about lasting change in how services work with people with multiple and complex needs.
The main focus of the role is to work with people with women whose needs are either not being met by existing services or not accessing existing services or not being accepted as referrals with the aim of providing a transition into mainstream services.
Key Activities / 1. To work as part of the CGL Fulfilling Lives: Multiple and Complex Needs South East Project, with BHT being the overall accountable agency.
2. The Specialist Worker, Multiple and Complex Needs, will be embedded within the local delivery team comprised of Area Lead, Service Improvement Officer, Specialist Worker, Multiple and Complex Needs and Specialist Worker, Women.
3. To work with identified complex needs clients with substance misuse and mental health issues, to overcome barriers to services and engagement.
4. To provide assertive engagement, including street based outreach, going to the service user rather than expecting the service user to attend appointments and not to disengage if the service user does.
5. To work with a small targeted caseload and provide bespoke services with the aim of bringing about real improvements for the most entrenched and complex clients.
6. To carry out a multiple needs assessment with each client, including risk assessment, management plan and to research a case history with each service user.
7. To provide frequent/intensive input (eg. 3 / 4 times a week) and recognise there may be regression as well as progress.
8. To develop an Individual Action Plan with each service user in conjunction with other agencies and professionals who will need to be involved.
9. To follow and monitor the service user’s progress, providing input as required, to ensure the targets set on the Individual Action Plan are met.
10. To provide a service that upholds best safeguarding practice in relation to children and adults at risk.
11. To develop a close network of communication, co-operation, joint work and skills exchange with other practitioners in the project team and wider community.
12. To adopt agreed FL monitoring and case management systems and keep appropriate casework and administrative records.
13. To help evaluate and share learning and best practice across a wide range of media and contribute to local and national strategies and policies.
14. To attend relevant operational and strategic meetings.
15. To work closely with members of the local delivery and Fulfilling Lives project team to ensure project cohesion.
16. To contribute to the development of improved joint working protocols between agencies in the locality.
17. To support the organisation of the projects’ Best Practice events and Annual Conference.
18. To work as part of a team, providing cover for colleagues where necessary.
19. To undertake other tasks within the context of the post that can be reasonably required by the Area Lead.
Clinical
1. To support GPs and primary care teams in assessing and managing risk.
2. To facilitate the service user’s journey to secondary services and other voluntary and statutory services as needed including acting as broker between secondary care services to avoid clients being “bounced” around teams.
3. To be aware of service users with complex needs who are discharged from secondary care to primary care, and to liaise with their GPs to ensure that the discharge is well managed.
4. To contribute to the development of assessment skills of other practitioners across agencies to promote more accurate identification of mental health problems.
5. To provide, where required, supervision for students and other placements.
6. To ensure that clinical practice is evidence-based and consistent with relevant NICE Guidelines, and CGL policies and procedures.
Consultation and training
1. To provide high quality information to relevant agencies and primary care teams on local resources and services.
2. To publish and make available information about the practitioner role to local communities.
3. To provide formal and informal training on a range of mental health issues identified by involved agencies and through client work, literature reviews and research findings at clinical and other meetings as appropriate.
Networking and service provision
1. To develop and maintain close working relationships with secondary care services.
2. To provide information to clients, and their family members and carers as appropriate, about their care and options available to them.
3. To ensure that the service is equitable and accessible to all clients and carers.
Key Relationships:
· Service Users
· Carers and Relatives as appropriate
· SPFT mental health services
· Drug and Alcohol Recovery Services
· GPs and Primary Care staff
· National Probation Service and Community Rehabilitation Company
· HMP Lewes
· Police
· Day services
· Rough Sleepers Team
· Employment agencies
· Accommodation providers
· Voluntary sector organisations
· Acute services
General terms of reference: / In carrying out the above duties the post holder will:
· Participate in appraisal, supervision and Learning & Development processes.
· Keep abreast of developments in services, legislation and practice relevant to the client group.
· Ensure the implementation of all CGL policies.
· Contribute to maintaining safe systems of work and a safe environment.
· Undertake other duties appropriate to the grade of the post.
· Work flexibly across operational sites within an agreed number of hours as required to maintain the most appropriate level of service provision. This will include evening and weekend working.
· Take responsibility for personal development and participate in regular supervision and appraisal.
· Seek to improve personal performance, contribution, knowledge and skills.
This is a standards based job description that incorporates the National Occupational Standards relevant to the job, as well as DANOS and other occupational standards such as CJNTO.
Specific standards (DANOS related where appropriate) for this role include:
Unit Number and Title /HSC35 / Promote choice, well being and the protection of all individuals
AA1 / Recognise indications of substance misuse and refer individuals to specialists
HSC233 / Relate to, and interact with, individuals
HSC330 / Support individuals to access and use services and facilities
HSC3111 / Promote the equality, diversity, rights and responsibilities of individuals
HSC226 / Support individuals who are distressed
AB2 / Support individuals who are substance users
AB3 / Contribute to the prevention and management of abusive and aggressive behaviour
HSC335 / Contribute to the protection of individuals from harm and abuse
HSC395 / Contribute to assessing and act upon risk of danger, harm and abuse
HSC33 / Reflect on and develop your practice
GEN36 / Make use of supervision
AC3 / Contribute to the development of the knowledge and practice of others
GEN33 / Enable other individuals to reflect on their own values, priorities, interests and effectiveness
M&L D1 / Develop productive working relationships with colleagues
AD1 / Raise awareness about substances, their use and effects
AD2 / Facilitate learning through presentations and activities
AD4 / Develop and disseminate information and advice about substance use, health and social well-being
AF1 / Carry out screening and referral assessment
AG1 / Develop, implement and review care plans for individuals
AG2 / Contribute to care planning and review
AG3 / Assist in the transfer of individuals between agencies and services
AI2 / Help individuals address their substance use through an action plan
AJ1 / Help individuals address their offending behaviour
HSC388 / Relate to families, parents and carers
BE4 / Supplying information for management control
BE6 / Preparing reports and returns
HSC31 / Promote effective communication for and about individuals
CJAD2 / Develop, sustain and evaluate joint work between agencies
HSC3100 / Participate in inter-disciplinary team working to support individuals
GEN48 / Promote your organisation and its services to stakeholders
M&L E6 / Ensure health and safety requirements are met in your area of responsibility
HSC22 / Support the health and safety of yourself and individuals
HSC32 / Promote, monitor and maintain health, safety and security in the working environment
CJAD 3 / Represent one’s own agency at other agencies’ meetings
Go to: www.skillsforhealth.org.uk for more information on DANOS
This post is subject to a Disclosure and Barring Service check at an enhanced level.
Amendments: This description accurately reflects the present position; it may be amended and reviewed. Any change will be made following a proper period of consultation.
Person Specification
/Essential criteria:
Experience:· Ideally a relevant professional qualification (e.g. RMN, Social Worker or equivalent) and post-registration experience.
· Relevant and extensive experience in the field of complex needs, particularly mental health, substance misuse, and including homelessness and offending.
· Experience of positive partnership working and collaboration.
Skills/Ability/Knowledge:
· Desire to give a high standard of service.
· Assessment skills.
· Demonstration of evidence based practice.
· Knowledge of safeguarding children and adults at risk best practice and procedures.
· Ability to work flexibly and collaboratively with external partners as well as within own team.
· A high standard of written work and excellent working knowledge of Microsoft Office applications.
· A good standard of numeracy.
· Ability to communicate appropriately and effectively with a wide range of stakeholders including clients, colleagues and other professionals.
· Ability to support and motivate others and remain motivated, positive and professional even when under pressure.
· A thorough understanding of the complex nature of the client group.
· The emotional resilience required for managing challenging behaviour and managing a service in a culture of high expectation.
· Ability to promote SU involvement within CGL and the wider project.
· Ability to prioritise workload and to manage time effectively and work to targets and deadlines.
· An understanding of the broader project outcomes and objectives and a commitment to achieving them.
· A constructive and solution focussed approach to problem solving.
· A creative and innovative approach to overcoming obstacles and challenges arising in the work.
Attitudes:
· Commitment to diversity and equal opportunities.
· Commitment to involving SU’s in their own support and broader project development.
· Commitment to continuous improvement.
· Commitment to social justice.
7
Fulfilling Lives: Supporting People with Multiple and Complex Needs Programme Summary.
This Big Lottery Fund investment will support people with complex needs in 12 areas of England.
As well as supporting people, the funding will evidence more effective and efficient ways for designing, commissioning and delivering support services for this group in the future.
The purpose of this initiative is to bring about lasting change in how services work with people with multiple and complex needs; this funding is a vehicle to help bring about that change. The legacy of the 8 year programme will be that systems and services in all 3 geographical areas will better meet the needs of this group.
The Big Lottery Fund programme outcomes are:
• People with multiple and complex needs are able to manage their lives better through access to more person centred and co-ordinated services.
• Services are more tailored and better connected and will empower users to fully take part in effective service design and delivery.
• Shared learning and the improved measurement of outcomes for people with multiple and complex needs will demonstrate the impact of service models to key stakeholders
South East Region Project Summary:
Our Project will work on two levels: an immediate level - working directly with the people who are most in need of help right now, and on a lasting level – changing systems to enable people with multiple and complex needs to receive the right support, at the right time.
We will work with:
• Those who are most invisible to services: unable to access existing services – whether because they need thorough preparation and planning work to do so, including specialist interventions, or because services are unable to meet their needs (for example, having access criteria which exclude them)
• Those who are most visible: clients who are accessing numerous services, numerous times, but insufficient co-ordination and inappropriate and erratic interventions are leaving needs unaddressed and recovery unachieved.
Clients will be those who have been outside of services, or ricocheting between them, for many years and those who, despite incurring the highest costs, achieve the least gains.
Teams in each location will work directly with clients, providing assertive, specialist, personalised interventions, and will work with service users, partners and funders to review and redesign systems, not just to enable access for this client group, but to provide tailored and exceptional services, support and care for this group, to enable them to live full lives and realise aspirations.