ENERGY AGENCY

This dynamic organisation, an independent charity, promotes energy efficiency awareness and renewable energy in the domestic, business and community sectors throughout South West Scotland.

The Energy Agency has held the contract to manage the Home Energy Scotland advice centre (previously known asEnergy Saving Scotland advice centre) for South West Scotland since 2008. This is part of a Scotland wide network of centres, funded by the Scottish Government and managed by the Energy Saving Trust.

Home Energy Scotland south west covers the local authority areas of North, South and East Ayrshire and Dumfries & Galloway.

JOB DESCRIPTION

Post TitleOperationsManager

Overall PurposeThe Operations Manager is a member of the Advice Centre’s management team and has operational and management responsibility for the delivery of the Home Energy Scotland advice centre contract. The post holder must ensure that targets are met and quality standards are delivered. This is an exciting and rewarding role.

Responsible toAdvice Centre Manager

Salary£29,711to £32,448 per annum plus contributory pension

Contract LengthSubject to satisfactory performance, contract length will be determined by the period of the Energy Saving Trust contract. In the first instance this is until April 2018, with the possibility of further extensions.

WorkplaceEnergy Agency, Watson Peat Building, Auchincruive, Ayr, KA6 5HW

HOME ENERGY SCOTLAND

Established in 2008, the Energy Saving Scotland advice network is funded by the Scottish Government and managed by the Energy Saving Trust. In June 2013, it became known as Home Energy Scotland. Home Energy Scotland is part of the wider Greener Scotland offering from Scottish Government.

The advice network was created to deliver a step change in the rate at which carbon saving measures are adopted by individuals and organisations across Scotland. This is achieved by:

  • increasing awareness of and promoting commitment to low carbon lifestyles
  • facilitating the adoption of sustainable energy products and services
  • creating and publicising local leaders and exemplars

To this end, Home Energy Scotland South West works alongside other members of the advice network on a range of activities including promotional campaigns, delivery of advice services, partnership working and support for local government and businesses and the development of community-led initiatives.

The advice centre contract is managed on the basis of an agreed annual work plan with identified output targets.

The Operations Manager is part of the senior management facilitation team, which also includes the Advice Centre Manager and the Promotions Manager. The Operations Manager’s role is to provide operational leadership, and assist with development opportunities and strategies to increase the impact of the centre ensuring maximum carbon saving in south west Scotland.

The delivery of advice and assistance is predominantly through telephone, electronic and face to face contact with householders, businesses, local authorities and communities.

Key Tasks:

  1. Manage operational activities to achieve ambitious targets of the Home Energy Scotland contract to ensure carbon emissions reduction through advice and referrals covering energy efficiency, micro-generation, sustainable transport and water resource use.
  1. Manage, motivate and inspirestaff to delivera world class servicethat delivers energy and carbon savings for householders through behavioural change and installing energy saving measures.
  1. Support and monitor staff performance to achieve excellence in customer care in conjunction with Energy Saving Trust.
  2. Manage delegated budgets/incur expenditure in line with financial regulations and procedures
  1. Monitor and analyse performance data and act on this to ensure targets are met.
  2. Develop and maintain effective partnerships with key delivery partners and defined stakeholders.
  3. Ensure that all staff working for Home Energy Scotland act as ambassadors for all programmesdelivered through the network and ensure that all communications are supportive of the programmes thus helping meet associated objectives.
  4. Share best practice with and adopt best practice from otheradvice centreswithin the network.
  5. Ensure monthly reports and others as required, are accurate and delivered on time.

Other tasks for which the Operations Manager is responsible:

  1. Provide support to other staff of the Centre to help deliver other elements of the contract, including:
  • Promotion: assist the Promotions Manager to develop and deliver the Marketing and Public Relations Plan and undertake market analysis ofthe South West area.
  • Stakeholders: assist the Centre Manager to achieve effective engagement of the local authorities, businesses and communities in identified actions and initiatives.
  1. Liaise with other Energy Agency staff to promote joint working and ensure the smooth delivery of advice services.
  2. All staff are expected to promote, monitor and maintain best practice in Health, Safety, Security, Equality and Diversity for themselves, colleagues and customers.
  3. Undertake any other duties appropriate to the post, as instructed by the Advice Centre Manager.

This job description may be altered over time and by agreement to reflect the changing requirements of the post. A flexible approach by the postholder is therefore essential. The work will require a combination of management planning and a real focus on achieving excellent outputs.

Working Hours

The standard working week is 35 hours; however,from time to time there will be a need to work outwith these hours, for which time off in lieu will be granted.

Travel

The postholder will be required to travel periodically across south west Scotland and approximately twice a month to other parts of Scotland.

StaffResponsibilities

The Operations Manager is responsible for managing Deputy Operations Manager, Quality and Training Officer and currently 10 staff including senior advisers and advisers..

Terms and Conditions

The Operations Manager is employed by the Energy Agency and the organisation’s standard terms and conditions of employment apply.

Requirements

Qualifications

/ Essential / Desirable
  • Degree or equivalent, with relevant work experience in a similar field including customer focused delivery.
/ 

Job related skills and attributes

  • Ability to inspire, motivate and manage staff
/ 
  • Excellent customer service skills
/ 
  • Excellent verbal, numeracy and communication skills; able to engage with people at all levels
/ 
  • Good presentation skills
/ 
  • Computer literacy and data analysis skills
/ 
  • Capable of working on own initiative with strong sense of responsibility
/ 
  • Goal orientated and ability to work to deadlines
/ 
  • Strong commitment to quality
/ 
  • Good team worker
/ 
  • Ability to travel
/ 
  • Practical knowledge of energy issues relating to the domestic sector covering energy efficiency, sustainability and transport.
/ 
  • Knowledge of the local area
/ 
  • City & Guilds 6176 in Energy Awareness
/ 
Experience
  • Experience of forecasting and accurate monitoring of delivery targets.
/ 
  • Experience of monitoring, evaluating and reviewing service delivery
/ 
  • Experience of working in a customer focused organisation
/ 
  • Use of customer relationship management database
/ 
  • Experience in working in an environmental or energy related field
/ 

Closing Date:10th June 2016

Interviews: 22nd June 2016

Venue:Energy Agency Offices

Watson Peat Building

Auchincruive

Ayr KA6 5HW

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