SMARTWAY IT SOLUTIONS PURCHASE POLICY
Dear Customer,kindly read our purchase policy thoroughly as we hope to serve you much better and satisfactorily.
GENERAL PURCHASE POLICY
Smartway IT Solutions offers a 14-day return policy for products we sell or deliver directly. So,if something goes wrong with a purchased product / item and you notify us within 14 days of receiving the item, we will help you to reach a satisfactory resolution such as: a return for replacement, exchange, or refund.
After 14 days, our return policy expires and refunds /returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us via our emails, mobile numbers on the receipt or invoices of purchase and we will try to assist if we can.
WARRANTY
Our original equipment manufacturer (OEM)such as HP and Dell do provide warranty on products; and you can see the length of months or years attached to any HP or Dell product on carton pack or written on the back cover of product. Smartway IT Solutions warranty does not cover all and every product. You can contact us to know which item our warranty covers.
If a product is covered under a manufacturer’s warranty, the product’s manufacturer has authorized third party repair service providers or centres to repair their products. For these products, you may be directed to contact the manufacturer or service centre to handle issues covered under the warranty and receive your repair or replacement free of charge. All our products,as a matter of operational policy, are sold in good working conditions; however, you can request for product test after purchase before leaving the store or on delivery; this applies to purchase of laptops, desktop computers, networking equipment’s, printers, photocopiers and scanners.Note that, there is only one-month warranty on these products/ items, provided there is no physical damage or power issues on the item.
GENERAL RETURNPROCEDURE
If the product item you have purchased or received does not work correctly, please use the following simple procedure designed to minimize delays.
- Call to lodge a complaint before the 14 days expiration and then proceed to step 2.
- Send us an email stating as subject the issues or complaint and scan a copy of the receipt or invoice of item purchased to us. Within 48 hours, your request will be reviewed and once authorized, a feedback as to how item will be retrieved will be communicated to you.
- If the item was damaged and is no longer under warranty either from us or the manufacturer, you can still send us a mail and if repairs can be done we will notify you and cost of repairs and replacement of damaged components will be billed to you.
THANKS YOU FOR DOING BUSINESS WITH US!
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