Heighfield

Overview

The following sets out the appeals procedure with regards academic decisions for SWITCH Community Ltd. Should a learner feel correct procedures have not been followed or that an academic decision was not made in accordance with the regulations associated with their program of learning, or should they wish to appeal a decision for any other reason, they may appeal to the company Director via the following methods:

Email:

Phone:01209 610985

Should a learner wish to appeal after a complaint has been investigated please refer to our complaints procedure

When you contact us please provide your full name along with contact details including an appropriate contact telephone number along with:

  • A description of your appeal including issues dates and times etc.
  • Details of anyone you have dealt with so far
  • Copies of any documentation associated with your appeal
  • Any other factors you would like us to take into consideration such as circumstances when the decision was made etc.

Appeals will be fully investigated by the Director. We aim for a decision to be made within 3 weeks where possible.

This will be the final level of escalation within SWITCH Community Ltd.

If you are still unhappy with a decision please feel free to contact the awarding body which in this case is Highfield Awarding Body for Compliance (HABC)

Their Appeals procedure can be found at . Alternatively their team can be contacted on 08452260350

Should you appeal to HABC and remain unhappy with the outcome you can raise your appeal to the relevant qualification regulator. Details of this can be obtained through a representative of SWITCH Community Ltd or HABC

If you have any queries relating to this policy please refer your query to Gavin Bolton of SWITCH Community Ltd using the email address and contact number provided above.

Appeals against Assessment Decisions

If at any time you are unhappy with a decision made with regards the outcome of your course assessment you have the right to appeal the decision.

The procedure for this is:

1 Appeal to the Assessor

In the first instance your appeal should be man writing to the Director of Switch Community Ltd stating your concerns and asking for the decision to be reviewed by the Assessor. A meeting may be arranged so that you can speak with the assessor directly regarding your concern.

2 Appeal to the IQA/Internal Verifier

If the Assessor upholds the original decision you have the right to appeal asking for the IQA / Internal Verifier to take up the case. This can be done by requesting either in writing or by verbal request to the Director of Switch community Ltd.

2 Appeal to the awarding Body

Finally, if the decision you get from the IQA/Internal Verifier is still not satisfactory, you have the right to ask for the decision to be looked at by the Awarding Body Directly.