Service Provider Operations

Service Provider Operations

Learning Partner Special Practice Application

January 11, 2011

Cisco is dedicated to developing, implementing and deploying market-driven, customer-focused training as needed to meet the strategic initiatives of the Cisco channel and customers.

With the launching of the Service Provider Operations (SP OPS) Special Practice Program, Cisco is looking for qualified Learning Partners to offer the CCNA and CCNP SP OPS courses to global channel partners and customers. Learning Partnersselected to participate in the program must agree to deliver the service provider operations training using specially-trained, knowledgeable, and certified instructors who have technical backgrounds in Service Provider technologies.

This application is for Learning Partners interested in participating in the SP OPS Special Practice Program. Learning Partners applying for the program must completeand submit an applicationfor each theater in which they want to offer the SP OPScourses and already have an executed Learning Partner agreement.

Information about the SP OPS Special Practice Program islocated on the Learning Partner website under the Special Practice Program area. Learning Partners must read and meet all program requirements prior to being approved by Cisco.

General questions should be directed via email to . Email will be the primary method of communication, but phone or face-to-face meetings can be scheduled upon request.

Application must be returned via email to:
Cisco will notify all applicants regarding acceptance within ten (10) business days of receiving the application.
Selected partners must provide a single point-of-contact to interact with Cisco.

Company Information

Learning Partner Name:
Address and Phone:
Learning Partner Website:
Learning Partner Level (CLSP, CLP, Associate):
Learning Partner Site# (in LPMS):
Current Partner Status (if applicable):
Ex: Gold, Silver, Premier
Years in the Learning Partner Program:
Indicate the theatres in which you are currently qualified as a Cisco Learning Partner and for which you would like to offer the SP OPS curriculum.
NOTE: Separate Application is required for each individual theatre. / Asia Pacific
Emerging Markets: indicate specific regions
Central and Eastern Europe
Latin America
Middle East, Africa
Russian, CIS
Western Europe
Japan
North America

Staffing

All required personnel must be employed on staff or contract exclusively with the Learning Partner submitting this application. Staff members may not act on behalf of more than one SP OPS provider. All required personnel must reside in the theater in which the Learning Partner intends to deliver the training.

I. Primary Point of Contact

Partner must designatea single primary contact to address any business and operations questions.

Name / Email / Phone

II. Marketing/Programs

Upon approval, partner will be granted access to a password protected WebEx Connect Space containing important program information and marketing materials. Please list the name(s) and email of those staff that will need to have access to this space.

Name / Email

III. Instructors

The minimum requirements for SP OPS instructors include, but are not limited to:

▪Partner must have two (2) Cisco Certified Systems Instructors (CCSI’s)with required certification and exam requirements (see Table 1 and 2 below) if Partner is applying to deliver SP OPS in a single theater OR one (1) CCSI with required certification and exam requirements per theater if Partner is applying in more than one theatre.

▪Instructors must be CCSI’s in good standing and have signed the CCSI agreement.

▪Each qualifying Instructor must be employed on staff or contract exclusively with a single SP OPS Learning Partner.

▪Each qualifying Instructor must be associated with the SP OPS Learning Partner in Cisco Partner Self Servicedatabase and the Learning Partner Management System

▪Each qualifying Instructor must reside in the theater where the Partner' intends to deliver the training and has a valid Learning Partners agreement.

▪Each qualifying Instructor must complete the Instructor Development Program (see Table 2) and be certified to teach the CCNA SP OPS and/or CCNP SP OPS courses they deliver and the LPMS must reflect their certification status.

▪Partner must adhere to the established Learning Partner program policyregarding loss of a CCIE/CCSI and hiring a CCIE/CCSI from another Cisco Learning Partner as posted on the Learning Partner website under Policies.

▪Instructors must not use their SP OPS Special Program status for any activity not associated with the delivery of Cisco authorized training courses usingauthorizedtraining materials, or for any other activity not permitted by the CCSI Agreement.

▪Partners and Instructors must not create any training courses or materials that are deemed, in Cisco’s sole judgment, to be outside the terms and conditions of the CCSI Agreement. Such works could include, but are not limited to, training courses or self study materials that cover the objectives of the SP OPS curriculum or Cisco Certification exams.

▪Each Instructor must maintain an average rating of 4.5 or greaterover six months as recorded in Metrics That Matter.

Please provide the names of qualified Instructors. For application in a single theater, provide the names of at least two (2) qualified Instructors residing in that theatre. If applying in multiple theatres, provide the name of at least one (1) qualified instructor per theatre. Learning Partners can only apply to offer the SP OPS curriculum in any and all theater(s) where they currently have a valid Learning Partner agreement.
Instructor Name
(First and Last Name) / List instructor credentials or attach instructor resume/CV along with application / Instructor in Partner Self Service Db and LPMS under LP?
(Y or N) / Instructor CCSI # / Signed CCSI Agreement (Y or N) / Instructor meets cert/exam requirements listed in Table 1? (Y or N)

Instructor Certification

Instructors are required to complete the Instructor Development Program, which consists of the following:

Table 1: Instructor Certification and Exam Requirements: SSPO and OFCN

Supporting Service Provider Operations (SSPO) / Operational Foundations for Core Networks (OFCN)
Highly Recommended Preliminary Coursework: /

Cisco CRS-1 Essentials

Cisco CRS-1 Essentials
SSPO (CCNA SP OPS)

Instructor Certification Requirements: /

Current CCNA SP OPS Certification
Sit the entire course, presented by a certified Instructor.
Achieve a 4.5 Instructor rating on first solo teach. Scores and comments will be reviewed by Cisco SPP team

Exam Requirements: /

Pass 640-760 SSPO exam at Instructor Cut Score of 862

Pass 640-770 OFCN exam at Instructor Cut Score of 885

Table 2: Instructor Certification and Exam Requirements: MSPQS, MSPRP, MSPVM

Maintaining Quality of Service (MSPQS), Maintaining Routing Protocols (MSPRP), Maintaining VPNs and MPLS (MSPVM)
Highly Recommended Preliminary Coursework: /

AS Building Core Networks, v6.0

Instructor Certification Requirements: /

Cisco CRS-1 Essentials
Current CCNA SP OPS Certification
Attend combined remote Train-the-Trainer (mid March 2011) *OR* sit the entire course, delivered by a trained instructor
Achieve a 4.5 Instructor rating on first solo teach. Scores and comments will be reviewed by Cisco SPP team

Exam Requirements: /

MSPQS: Pass 640-780 MSPQS exam at instructor cut score of 839
MSPRP: Pass 640-770 MSPRP exam at instructor cut core of 808
MSPVM: Pass 640-775 MSPVM exam at instructor cut score of 831

Instructors will have to pass the indicated exam(s) and notify the SP OPS Special Practice Program team before teaching any class.

Instructor Name / Certification Plan
Briefly outline the plan and timeline for getting the instructor fully certified to teach.

Equipment

Learning Partners approved for the SP OPS Special Practice must be able to support the topology required for the SP OPS courses. A complete equipment list can be obtained from the Special Practice Program team at . Specifically, the Partner must be able to provide access to equipment pods --owned or rented from Cisco—required for the labs in the SP OPS courses.

Please indicate whether you will be using your own lab equipment or renting equipment from Cisco.

Equipment Source
Option 1: Will use own lab equipment
Option 2: Will rent Cisco equpment

Derivative Work (DW) Information

List all currently approved Service Provider training courses you currently offer.
Service Provider Course / DW Approval # / Theatre / Region offered / Frequency course is offered
List all currently approved, non-course Service Provider learning products (workbooks, CDs, DVDs, etc.) you currently offer.
Service Provider Learning Product / DW Approval # / Sold independently, as part of course package, or both?

New Derivative Works are to be submitted after the SP OPS courses are released using the standard Learning@Cisco Derivative Work (DW) process as documented on the Learning Partner website and must be approved by Cisco prior to using. List the DW’s (courses or other learning products) you are currently planning to submit once the SP OPS courses are released.

List all Derivative Works you are currently planning to submit once the SP OPS courses are released.
Name of Derivative Work / Theatre / Region to be offered/sold / Estimated frequency of delivery

Satisfaction Metrics

SP OPS Special Practice Learning Partners are required to use the Metrics That Matter (MTM) tool to evaluatecustomer satisfaction and instructor performance. Partners are required to collect a minimum of 75%(50% is minimum for all other authorized courses) of all student evaluations.

Customer Satisfaction and Instructor Rating metrics are the same for all Cisco courses and are posted on the Learning Partner website.

Current percentage of student evaluations recorded in MTM:
Describe process for ensuring minumum of 75% of student evaluations are completed in MTM:

Student and Revenue Forecast

Please provide a forecast for the quantity of students and revenue over the next four Cisco quarters. Each cell will contain a forecast of the number of students and the revenue in dollars.

12-MONTH FORECASTS FOR SP OPS / Feb-Apr / May-July / Aug-Oct / Nov-Jan / COURSE
TOTALS
Q3 FY11 / Q4 FY11 / Q1 FY12 / Q2 FY12
SSPO / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue
OFCN / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue
MSPRP / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue
MSPVM / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue
MSPQS / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue
QUARTERLY TOTAL / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue / # students
$ revenue

Financial Documentation (CLP and Associate only)

Gilmore is the company Cisco uses to fulfill student kit orders and invoice approved Learning Partners who place SP OPS Student Kit orders. Since CLP’s and Associates do not have a Payment Agreement in place with Gilmore they must provide the following financial information along with this application. Cisco Finance will review this information as part of the application process and have Gilmore send a Payment Agreement once approved to offer the SP OPS SPP.

1)Copies of your company’s last auditedfull-year(12 month period) balance sheet and income statement

2)Copies of your company’s two most recent quarterly balance sheets and income statements

3)First year estimates of (a) the number of SP OPS students you expect to train and (b) your total revenue from SP OPS training. The above Student and Revenue Forecast table will be sufficient.

Cisco Content Licensing, Royalties, and Payment Terms and Conditions

Cisco Content. Cisco hereby grants to Learning Partner a nonexclusive, nontransferable license during the term of this Agreement to:
use, publicly perform and publicly display the Cisco Content and/or the Cisco Products solely related to the SP OPS Special Practice to provide Training Courses solely to Cisco Students, Cisco Learning Partners, Cisco Learning Solutions Partners and Associates;
copy, modify and create Derivative Works of the Cisco Content solely to create Cisco Derived Courses; and
Use and display the Cisco Marks solely in connection with Learning Partner’s activities which are directly related to providing Training Courses to Cisco Students.

Other Cisco Property. To the extent that Learning Partner has licensed or licenses or has purchased or purchases any other Cisco hardware, software or Intellectual Property (collectively “Other Cisco Property”), pursuant to any other agreement between Learning Partner and Cisco (collectively “Other Agreements”), Cisco hereby grants to Learning Partner the rights to use, display and perform, as applicable, such Other Cisco Property, solely in connection with those of Learning Partner’s activities that are directly related to providing Training Courses to Cisco Students, and subject to any restrictions imposed by such Other Agreements.
Cisco Learning Partner is limited to purchasing content specific to the SP OPS Special Practice.
Learning Partner shall not grant to Associates or Learning Partner’s authorized Resellers the right to distribute SP OPS Special Practice Content
Except for the limited license rights granted in item 2 above (Other Cisco Property), Cisco retains all right, title and interest (including all Intellectual Property Rights therein) in and to the Cisco Content and Cisco Products and any portions thereof. Learning Partner shall take any and all steps reasonably required to preserve Cisco’s rights in and to the Cisco Content and the Cisco Products, and shall not take any action to undermine or otherwise impair such rights.
Except as otherwise expressly authorized in this Agreement, Learning Partner agrees not to remove, conceal, obscure, modify or alter any Cisco Marks, Cisco copyright notices, product identification information or other notices or markings placed by Cisco in or on the Cisco Content or the Cisco Products.
Learning Partner's use of any Cisco Marks shall be in accordance with applicable law and Cisco’s policies, procedures or guidelines regarding advertising and trademark usage, as set forth on Cisco.com and amended by Cisco from time to time. Learning Partner agrees not to attach to or combine with any Cisco Marks, any additional trademarks, logos or trade designations. Learning Partner shall have no claim or right in the Cisco Marks.
With respect to any Software contained in the Cisco Content or Cisco Products, except as otherwise expressly provided in this Agreement, Learning Partner shall not: (i) transfer, sublicense or otherwise distribute such Software to any third party; (ii) modify or create derivative works of such Software or permit any third party to do so; (iii) copy such Software; or (iv) use such Software in any manner to provide service bureau, time-sharing, rental, application service provider or other computer services to third parties. Learning Partner shall not disassemble, decompile, reverse engineer or otherwise try to determine or access the source code of any such Software or permit or encourage any third party to do so. To the extent required by applicable law, Learning Partner may require Cisco to provide technical information relating to such Software, provided that such information will be deemed to be Confidential Information. Except as otherwise expressly provided in this Agreement, Learning Partner’s use of any such Software will be strictly in accordance with the terms and conditions of the license under which Learning Partner obtains rights from Cisco relating to such Software.

During the term of this Agreement, Learning Partner may not, except as otherwise expressly provided herein, provide any course or content that contains or includes the Cisco SP OPS CCNA or CCNP course content or any portion or derivative thereof, or any materials created by or for Cisco relating to the Cisco Products or any portion or derivative thereof without Cisco’s prior written consent. Learning Partner is not prohibited, however, from offering Partner Developed Content provided such content does not contain any Cisco Content or any portion or derivative thereof, nor any Cisco Products or materials created by or for Cisco relating to such products or any portion or derivative thereof. Notwithstanding any other provision of this Agreement, Learning Partner shall not use any Cisco Marks in conjunction with the offering of Partner Developed Content. Learning Partner shall not make any statement or take any action which states, suggests or implies that a Partner Developed Content is sponsored, certified, authorized, endorsed or otherwise approved of by Cisco (including but not limited to Learning Partner’s disclosure of its Cisco partner status in connection with Learning Partner’s offering of a Partner Developed Course).

ROYALTIES AND PAYMENTS

Learning Partner shall pay the Royalties and any payments that become due as a result of Learning Partner activity as set forth in this agreement. Partner Fees are non-refundable. Any claims of overpayment of Royalties and/or Partner Fees by Learning Partner to Cisco must be made in their entirety, including any evidence supporting the claim, to Cisco within two years of the date of such alleged overpayment.

All stated prices for SP OPS Special Practice Content, Cisco Products and Training Courses are exclusive of any taxes, fees and duties or other amounts, however designated, and including without limitation value added and withholding taxes which are levied or based upon such charges, or upon this Agreement. Any taxes related to any SP OPS Special Practice Content, Cisco Products or Training Courses purchased or licensed pursuant to this Agreement shall be paid by Learning Partner (except for taxes based on Cisco’s income) unless Learning Partner shall present an exemption certificate acceptable to the taxing authorities. Applicable taxes shall be billed as a separate item on the invoice, to the extent possible.
Any claims of overpayment of Royalties and/or Partner Fees by Learning Partner to Cisco must be made in their entirety, including any evidence supporting the claim, to Cisco within two years of the date of such alleged overpayment.

PAYMENT TERMS AND CONDITIONS