Service Manager; Salford Carers Service

Service Manager; Salford Carers Service

Job description

Job Title: / Service Manager – Salford Carers Service
Responsible to: / Head of Services
Accountable to: / Chief Executive
Reporting to: / Assistant Head of Services
Salary: / £28,485 -31,601
NJC Scale PO1 –PO2 (SP33-38) (pay review pending)
Working hours: / 35 hours per week
Location: / Salford Carers Centre

Job Summary

The Service Manager will be primarily responsible for the operational management and direction of Salford Carers Serviceprovided by The Gaddum Centre.

Job Purpose

To manage the Salford Carers Service; ensuring high standards and value for money.

The Service Manager will have responsibility for:

Managing, developing and promoting the Salford Carers Service to provide effective support for unpaid carers in Salford.
Managing the staff of Salford Carers Service.
Developing the service in line with any contract specifications and Gaddum Centre strategic development plans; local regional and national.
Developing and maintaining service user involvement, including but not limited to; forums for carers, feedback and evaluation of services, carers involved in service development.
Ensuring Salford Carers Service is delivered within financial budgets.
Supporting the delivery and development of additional projects located with the service.
Developing an action plan for income generationin conjunction with Business Development Lead and the Senior Management Team.

Main duties and responsibilities

Management of Salford Carers Service

To be responsible for the management of the Salford Carers Service in line with the contract and service specification awarded by Salford City Council.
Operational management of annual leave, sickness & absence, office cover Health & safety, expenses etc; holding regular team meetings for staff.
Ensure compliance with recognised Quality Assurance system.
Ensure Information Management system is used by all staff, with support and training as appropriate.
Compile any necessary reports as required by the Assistant Head of Services, Senior Management Team and commissioners.
Attend appropriate external meetings as required by the Assistant Head of Services or Senior Management Team with commissioners and key partners.
In conjunction with the Assistant Head of Services, Senior Management Team and Salford City Council undertake review and planning of the service.
Develop and maintain effective partnership working and links with key stakeholders and other service providers.
To develop service user involvement forums for carers of all ages.
Promote Salford Carers Service throughout Salford and to external organisations.
Monitor, review and update information relating to Salford Carers Service including promotional materials and production of an e-bulletin.
Ensure a high quality service is delivered meeting all specifications agreed within contracts.
To attend, engage with and contribute to Service Managers meetings.
To keep abreast of relevant policies and legislation relating to the service.

Management of staff

To oversee the leadership of the Salford Carers Service.
Ensure that all staff are managed and developed through supervision and professional development.
To develop a culture for Salford Carers Service promoting inclusion and effective team work.
To support with the recruitment of staffand promoting active service user involvement in the process.
To hold effective team meetings and ensure robust monitoring of activities.
To ensure implementation of induction and on-going training.
To ensure open and effective communication with all staff in Salford Carers Service and Gaddum Centre.

Service development

To identify and develop carers services at Gaddum Centre in conjunction with the Assistant Head of Services and Senior Management Team.
To be actively involved in development of future tender submissions forCarers services.
To identify and apply for additional resources and funding stream for carers services, involving the Assistant Head of Services.
To develop service user involvement in in design and development of service models, participation and service planning.
Effectively monitor and evaluate provision on a regular basis and implement changes to improve the service.
Develop a training strategy for the service to both promote the service and generate income.
To support the development of the volunteering scheme for the service.

Financial management

To work with the Gaddum Centre,Assistant Head of Services andFinance Manager to ensure Salford Carers Service operates within agreed budgets.
To monitor expenditure including expenses, events and activities and funding awards, ensuring best value for money.
Identify funding opportunities and work with Chief Executive and Assistant Head of Services to develop applications involving Salford Carers Service staff as appropriate.
Complete reports as required by Chief Executive, Assistant Head of Services and commissioners.

Other duties and responsibilities

To represent Gaddum Centre and participate at external meetings and events to maintain awareness of local, regional and national issues as required by Assistant Head of Services and Chief Executive.
To meet regularly with Assistant Head of Services for supervision and support.
To organise and attend meetings as required by the Assistant Head of Services.
To undertake additional duties within competence of post holder as required by Assistant Head of Services or Chief Executive.
Give presentations and talks about work of Gaddum Centre as required.
Flexible approach to working patterns to suit the needs of the role and responsibilities as required.
All other duties reasonably associated with your role.

The details contained in this job description, particularly the principal accountabilities reflect the content of the job at the date the job description was prepared. It should be remembered, however, that it is inevitable that over time the nature of individual jobs will change; existing duties may be lost and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, this job description may be revised from time to time.

Service Manager - Person Specification

Criteria / Essential / Desirable / Assessed
Qualifications & Training / Maths and English GCSE at grades C or above (or equivalent qualification).
Educated to degree level, equivalent professional qualification or relevant experience / Evidence of continuous professional development.
Qualification in management.
Health/social care practitioner qualification.
Practice educator and or qualified in training delivery. / Application
Knowledge & Experience / Relevant experience of operational management of a team or service.
Demonstrable commitments to high professional and quality standards
Experience of accountability for service provision
Experience of performance management
Experience of risk assessment & governance
Experience of ensuring contract compliance
Experience of monitoring and data submission / Experience of managing health and social care services.
Knowledge/ Experience of working in health & social care sector.
Knowledge/experience of working in the voluntary & community sector in particular within the Salford area.
Knowledge and experience of financial management.
Knowledge of equality and diversity.
Experience of managing a range of programmes of work or at a middle management or senior management level. / Application/
Interview
Skills & Abilities / Ability to work effectively as a team leader and team member.
Self-motivation.
Ability to understand and manage budgets and analyse financial information.
Ability to negotiate, influence and solve problems effectively.
Excellent oral, written and communication skills with ability to draft and present reports.
Excellent interpersonal skills with ability to quickly build a rapport & working relationships with stakeholders at all levels.
Demonstrably IT literate including proficiency in all aspect of Microsoft Office.
Strong attention to detail and highly organised approach to work.
Ability to manage concurrent deliverables and work under pressure on a daily basis. / Ability to lead, motivate and manage a diverse team.
Knowledge of Salford and Greater Manchester partner organisations and services.
Knowledge of relevant legislation, policy & guidance relating to Gaddum Centre services.
Knowledge of practice issues for relevant professional groups.
Knowledge and experience of information management systems. / Application/
Interview
Attitudes & Values / Committed to equality & diversity.
Committed to the values of Gaddum Centre.
Non – judgmental attitude.
A flexible & positive work ethic. / Knowledge of Gaddum Centre.
Understanding of support, advice & guidance. / Application/
Interview
Others / Ability to travel independently throughout the areas where services are being delivered.
Prepared to travel regionally or nationally in role for Gaddum Centre.
Some evenings & weekends for flexible working maybe required to suit the needs of the role. / Use of own car.
Flexible approach to working hours to meet the needs of the service. / Application/
Interview

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