SENIOR LEASING ADMINISTRATOR

SKILL DEVELOPMENT WORKSHEET

Skill Development Worksheets are a tool used to track training and skill level of Leasing Administrators who are working their way up Lyon’s Career ladder.

The Senior Leasing Administrator designation is designed to assess and track the skill level of the individuals who acquire skills on-site. The skills are listed on the Senior Leasing Administrator Skill Development Worksheet on the following page.

Step-by-step to Senior LA

Achieve your Leasing Performance Benchmarks

  • 30% Closing Ratio
  • 20% Telephone Conversion Ratio
  • 72% on Telephone Shops
  • 82% On your On-site Shops

Score a minimum of 80 on your Position Results Description in your performance appraisal.

Use the Senior Leasing Administrator Skill Development Worksheet to track your progress on learning new skills. Have your Property Director sign-off that you have learned the skill and can perform the task with no help.

CALL SHARON. Once all items have been signed-off, call Sharon Ruttenbur 949/838-1271 to schedule a brief meeting to certify you.

Once You Are Certified

TITLE CHANGE. Once you’re certified you will have a new title and will need to create new business cards until yours come in!

$500 SALARY INCREASE. Sharon will handle this and generate a Position Status Authorization for Human Resources.


Senior Leasing Administrator

Skill Development Worksheet

NAME:______

SKILL
/ AWARENESS / UNDERSTANDS / PERFORMS WITH HELP / CERTIFIED
Date / Hrs / Initial / Date / Hrs / Initial / Date / Hrs / Initial / Date / Initial
Advertising Report
Apartment Status Summary Sheets
Competition Fact Sheets
Customer Satisfaction Index
Weekly Leasing Activity Report-AMSI
Weekly Leasing Activity Report-Manual
LEASING / MARKETING
Community Relations Marketing Program
Corporate Housing Approval Process
Leasing Games
Leasing Performance Graphs
Newsletter
Training a Leasing Administrator with the L.A. Training Checklist
LYON INSTITUTE CLASSES
B.O.O.T. Camp
Beginning AMSI
Resident Services Cross Training
Service Recovery LyonStyle
Fair Housing Laws
Microsoft Outlook - lyonlearning.com
LEVEL / WHAT IT MEANS / WHO CAN INITIAL
AWARENESS / Introduced to basic concepts /
  • A person doing the task correctly

UNDERSTANDS / Candidate should be able to explain why we do the task, what is needed to complete task. /
  • A person doing the task correctly

PERFORMS WITH HELP / Candidate can do the task with a little help /
  • A person doing the task correctly

CERTIFIED / Candidate can complete the task with no help /
  • LD, PD, GM or above.