Jane Doe

55555 Sample Circle Anytown, Wisconsin 55555

555-666-8888  (cell) 888-999-9999 

Qualifications Profile

Extremely dedicated professional seeking an opportunity to expand upon exceptional communication, conflict resolution, and leadership skills to serve individuals and the community.

Outstanding listening and assessment abilities; able to promptly identify and resolve problems.

Highly organized and people-oriented professional, with a commitment to supporting and empowering individuals to achieve their goals.

Experienced with Microsoft Word, Excel, PowerPoint, and Outlook.

Professional Experience

Sample Solutions, Anytown, MN

Employment Specialist, August 2006 to October 2006

Worked with young adults, ages 18 to 24. Taught soft skills and job skills classes. Created employment plans, some job development. This was a temporary job

Mark’s Supper, Anytown, WI

Marketing / Customer Service, September 2005 to September 2007

Visit with area businesses to acquaint them with the menu, catering services, and availability of delivery.

Greet customers as they enter, take customer orders, make change as needed. Answer phones promptly and courteously. Answer any questions posed by customers. I was responsible for training all new hires. Also assisted with food preparation, cleaning, and presentation. One of my suggestions to improve delivery accuracy and quality was implemented with great success.

Boord, Anytown, MN

Senior Employment Counselor, 10/2000 to 11/2004

Work with diverse individuals to assess needs and provide essential job support, counseling, and training to overcome reliance on public assistance. Consult with clients to evaluate skills and offer options, plans, and referrals; screen for mental health, chemical dependency, and learning disabilities. Help clients prepare for the workplace by providing financial counseling, interview assistance, resume reviews, housing, clothing, and job leads. Coordinate and negotiate fees with outside vendors. Establish staffing and workflow for each case. Attend appeal hearings. Create and update client records. Prepare reports. Supervise and train office personnel.

  • Served as in-house expert on public assistance policy; helped clients to understand their rights and resolve issues, communicated public assistance rules to colleagues and supervisors, and provided information on how to challenge these rules when needed.
  • Demonstrated integrity and commitment by advocating for clients with public assistance agency, and acting as adversary at appeal hearings when the situation deemed it necessary.

Jones assistance, anytown , MN

Financial Assistance Specialist, 3/1992 to 10/2000

Financial Worker I / II, 3/1984 to 3/1992

Promoted from Financial Worker positions to serve as primary point of contact for incoming cases. Consulted with applicants to determine eligibility for ????, Food Stamps, Medical Assistance, Emergency Assistance, Child Care Assistance, and other government programs. Communicated criteria, expectations, and policies to participants in a clear and understandable manner. Interacted with vendors including landlords, child care workers, and utility services to establish fees and guarantee payments in order to continue or restore services. Provided updates on policies and individual cases to cross-departmental personnel, courts, and outside agencies. Monitored cases and client behavior for fraud.

  • Displayed dedication to each client’s success by providing informal training in parenting, bookkeeping, parallel parking, letter writing, and finding employment.
  • Selected to represent the agency at the scene of an apartment building fire; offered information and accepted applications from victims.
  • Helped clients feel “at ease” during stressful situations through strong listening, communication, and assessment skills.
  • Streamlined communication flow between financial workers and the Child Support Office; increased staff productivity and reduced turnaround time by 1/3.

Volunteer Experience

any, County And Municipal Employees

President / Steward

Advocated for employees by negotiating contracts, providing public and media relations services, and establishing a strike office with child care, food donations, and emergency funds. Guided the activities of 200 people during 8-week strike. Counseled individuals and helped resolve problems. Negotiated grievances and handled employee-management communications. Provided TV, radio, and newspaper interviews.

Education

Coursework in Liberal Arts

anytownCommunity College– Anytown, MN

Certified Career Development Facilitator

ANYTOWNCOMMUNITY COLLEGE – Anytown, MN

Example provided by Social Service Network. Additional examples can be found here!