Inspector-General of Taxation
Selection Documentation
Local Title: / Executive Level 1 – Tax Complaints & Review SupervisorSalary: /
$108,790 - $124,794 per annum (plus attractive employer superannuation contribution) under the 2015–18 Enterprise Agreement
Vacancy No: / One
Closing Date: / Thursday 29 June 2017
Tenure: / Ongoing, full-time
Contact Person: / Naomi Linning or Jarrod Joseph on (02) 8239 2111
Gazette Précis: / Tax Complaints and Review Supervisor – conducting reviews, stakeholder liaison, research, analysis and drafting of public reports. Complex complaints management and support on administrative actions of the Australian Taxation Office and Tax Practitioners Board. Supporting and supervising complaints handling staff in their roles. The role is interesting and challenging and will expand your skills in a small office team environment.
Eligibility Requirements: / Demonstrated knowledge and application of taxation laws and policy. Relevant tertiary qualifications in law and/or accounting and experience in taxation matters is mandatory. Tertiary qualifications at Masters level in the area of taxation are preferred.
Location:
Selection Criteria: / Sydney – A single office with national responsibility.
Applicants are encouraged to manage their response to the selection criteria within an overall total of 2 pages.
Notes: / Employees of the Inspector-General of Taxation are required to be Australian citizens and must hold a current security clearance or successfully complete a clearance prior to commencement.
Job Description
Executive Level 1, Tax Complaints & Review Supervisor
Inspector-General of Taxation
Inspector-General of Taxation
The Inspector-General of Taxation (IGT) is an independent statutory office that seeks to improve the administration of the tax system for the benefit of all taxpayers by:
• assisting taxpayers, tax practitioners and others with complaints about the administrative actions of the Australian Taxation Office (ATO) and Tax Practitioners Board (TPB); and
• undertaking broader reviews into tax administration.
The office assists taxpayers, tax practitioners and others with complaints about the administrative actions of the ATO and TPB. Matters may be raised online through lodgement of a web form, or via correspondence or by phone.
The broader reviews undertaken or in progress by the office include:
• The future of the tax profession;
• debt collection;
• tax disputes; and
• transfer pricing.
For further information, refer to the IGT website at www.igt.gov.au.
Individual Role
We are seeking highly motivated persons with excellent writing skills and well developed research and analytical abilities to join a professional and collegiate team.
The role involves working in a small team environment and assisting in the complaints handling service as well as the conduct of broader reviews.
The role also involves investigating and facilitating the resolution of the more complex complaints as well as supporting and supervising more junior staff in their complaint handling role. Complaints support and management action requires tact, discretion and cooperation.
The successful applicants will:
- be self-starters and be able to work independently with minimal supervision;
- be skilled in research, communication and report writing;
- have a broad knowledge of taxation laws, gained from private or public sectors;
- apply effective project management skills; and
- manage stakeholder expectations and relationships effectively.
The successful applicants can expect to be involved in:
- undertaking IGT broader reviews;
- drafting reports;
- conducting research and analysis of relevant matters;
- handling the more complex complaints and supervise and support the more junior staff in their complaint handling role;
- preparing a wide range of materials, including, correspondence, media releases, briefs, papers, minutes etc;
- analysis of information and systems data;
- communicating and liaising with a wide variety of stakeholders from both the private and public sector at various levels; and
- the opportunity to support and work directly with senior management including the IGT, Deputy IGT and the General Manager.
Limited intra and inter-state travel may be required.
As a small agency, the role provides you with opportunities to broaden your skillsets and experience by contributing to a large range of enterprise wide and projects work including system improvements and organisational planning, often with senior executive management directly.
The office provides a challenging but rewarding working environment. The successful applicants will be expected to multi-task, prioritise, and work effectively and cooperatively as team players within a small collegiate office and a busy team with national responsibility.
Duties
1. Undertake IGT reviews into broader tax administration matters through the conduct of meetings, fieldwork, detailed research, analysis and drafting reports.
2. Manage complaints in the complaint management system.
3. Assess the more complex complaints and enquiries, provide accurate advice and referral and make timely decisions in accordance with guidelines and delegations.
4. Support and supervise more junior staff in their complaint handling or review roles.
5. Identify from complaints potential areas for broader reviews and strategic issues for report to the General Manager for record and consideration.
6. Identify opportunities for enterprise wide improvement and lead corporate or project work to realise benefits and optimise outcomes.
7. Other duties and activities as directed.
Duties are to be performed under direction and in accordance with the Australian Public Service (APS) Code of Conduct, and upholding the APS Values.
Selection Criteria
Selection for these vacancies will be made against the following selection criteria. It is in the applicant’s interest to frame their application against these criteria. Your referees should also address these criteria when writing their referee report.
Criteria
1. Shapes strategic thinking
- Inspires a sense of purpose and direction
- Focuses strategically
- Harnesses information and opportunities
- Shows judgment, intelligence and commonsense
2. Achieves Results
- Builds organisational capability and responsiveness
- Marshals professional expertise
- Steers and implements change and deals with uncertainty
- Ensures closure and delivers on intended results
3. Cultivates productive working relationships
- Nurtures internal and external relationships
- Facilitates cooperation and partnerships
- Values individual differences and diversity
- Guides, mentors and develops people
4. Exemplifies personal drive and integrity
- Demonstrates public service professionalism and probity
- Engages with risk and shows personal courage
- Commits to action
- Displays resilience
- Demonstrates self-awareness and a commitment to personal development
5. Communicates with influence
- Communicates clearly
- Listens, understands and adapts to audience
- Negotiates persuasively
Inspector-General of Taxation is committed to the principles of Workplace Diversity