Standard Operating ProcedureTemplate

Segway®Standard Operating ProcedureOverview

The following sample SOP (Standard Operating Procedure) document is a user editable Microsoft Word document focused on creating formal written guidelines and instructions for the development and deployment of a Segway PTprogram.

The recommendation is that this document be modified to address additional situations and specific operations protocol or to remove components that are not applicable to the customer’s operational environment.

SOP Topics

Purpose and Policy

Section I Structure and Staffing

Section IISegwayTraining and Requirements

Section III Segway PT Equipment

Section IVMaintenance and Maintenance Reports

Section VSegway PT unitDamage and InjuryReports

Section VI Uniforms and Equipment

Section VII Operations and Responsibilities

STANDARD OPERATING PROCEDURESAMPLE

SEGWAY PROGRAM

INTRODUCTION

The objective of this Standard Operating Procedure (SOP) is to provide anestablished list of protocols for selecting personnel and to provide guidance in the operation and management for successful operation of the Segway Program.

PURPOSE

Customization of the following paragraphs should be based onyour specific objectives and goals in implementing the Segway PT into your department.

The purpose of the Segway Programis to provide an alternative transportation device to satisfy a recognizable need at (identify the facility or environment).

The Segway PTenables personnel with a quick response tool capable of carrying supplies and providing emergency warning devises that help reach the scene rapidly, givingpersonnel a height advantage as they ride, and providing superior visual coverage of areas.In addition, personnel riding the Segway PT unit will be able to cover a greater area more quickly than if traveling by foot.

The use of the Segway PT is to also encourage members of the public to interact with department personneland to engage in conversation, share information, present problems and concerns, which will result in better public relations.

POLICY

Customization of these paragraphs is based on customer specific objectives and goals in implementing the Segway PT into the organizational environment.

The policy of the department is to provide increased visibility and rapid response times to request for services. The Segway PT is extremely effective in reducing the time it takes personnelto cover large areas. The Segway PT provides personnel with the ability to carry moderately heavy equipment without taxing the user. Officers will also be highly visible representing a unique ability to reduce the opportunity for illegal activity in and around their assigned routes.

I.STRUCTURE AND STAFFING

Because the Segway PT is to be used in public settings participants will be highly visible to the public so this section could be modified to indicate that those in the program should be highly motivated, professional and willing to represent the department in public settings.

A.Segway Coordinator

It is recommended that a staff member be selected to oversee the Segway Program. This person would be considered the Segway PT subject matter expert for the department. Throughout this document that person will be referred to as the Segway Coordinator. The responsibilities of the SegwayCoordinator should include, but are notlimited to:

  • The selection of personnel who will participate in the Segway Program
  • Overseeing the Training for Segway Program participants
  • Ensuring that only trained personnel operate department Segway PT units
  • Ensure personnel proficiency levels are maintained through continual re-certification and On-The-Job training
  • The supervision of maintenance and repair of the Segway PT units as specified in the Preventive Maintenance Guide
  • Assigning the Segway PT units to personnel, selected posts and special events
  • Maintaining the Segway PTinventory
  • Being the liaison between the department andthe Segway Dealer
  1. Segway Team Personnel

Segway Teampersonnel are those employees who have volunteered for, or have been selected for the SegwayProgram by the Segway Coordinator, and who have successfully met all of the criteria set forth by this SOP.

  1. Segway TeamPersonnel Selection Criteria
  • Segway Team personnel will ride in a variety of lighting, terrain, and weather conditionsand must be willing to ride in these conditions.
  • Personnel selected for the Segway Program should be in good physical condition and fall within the recommended weight limits for riders and cargo for the Segway PT to function at optimal levels.
  • The maximum payload of the Segway PT (rider, installed options, and other auxiliary equipment) should not exceed 260 lbs. Exceeding the 260 lb payload may decrease rider safety, reduce the performance and increase the risk of damage to the Segway PT unit.

NOTE: Segway Inc. recognizes that riders engaged in first responder, specialized military, and law enforcement applications may often exceed the recommended maximum payload weight limit. For riders engaged in these applications, the benefits of utilizing a Segway PT may outweigh the risk involved in exceeding the maximum payload. To minimize this increased risk, riders with heavier payloads should be especially careful to follow the instructions and warnings contained within the StreetSmart Training Program.

  • If the SegwayCoordinator has any reservations about a person’s physical condition or ability to participate in the Segway Program, that person will not be permitted to participate in the Segway Program until the issue is satisfactorily resolved with the Segway Coordinator.

II. TRAINING AND REQUIREMENTS

A.Segway PTTraining

In order to promote a safe operational environment, avoid accidents, prevent injuries, and reduce liability:

  • All new training sessions must include the participants watching the Segway Safety Video.
  • All Segway Program candidates must successfully pass all departmental SegwayTraining Requirements.
  • For all Segway Training sessions, the Segway PT Wireless InfoKey should be set to beginner (Turtle) mode until the Trainer signals the change to standard mode.
  • Training specific to the facility and/or department plus the rider’s job responsibilities andimplementation of risk management procedures will be required and facilitated by the Segway Coordinator.
  • Continuous On-the-Job training may be facilitated as needed by the Segway Coordinator.

IIISEGWAY PTEQUIPMENT

  1. The Segway PT unitis a battery powered Personal Transporter, and is classified as an Electric Personal Assistive Mobility device (EPAMD). The Segway PT unit comes equipped with2 Lithium-Ionbatteries, 2 Wireless InfoKey ™ controllers,1battery charging cable, 1 set of Mats,a 3 mm and a 5 mm hex wrench, and a full set of documentation which includes the Segway PT Safety Video, the Segway PT Getting Started Manual, and the Segway PT Reference Manual.

B. Here, specify how each Segway PT unitand its associated InfoKey will be identified (by alabel, identifying number, etc.) and the location of the identifying label / number. The units identifying number will be used when assigning units and for maintenance recording purposes.

C. Here, specify where the Segway PT unit will be stored when not in use.

D. Here, define what the department’s identifying stickers will be, (if any) who must approve the logo and designof these stickers, and if optional accessories are allowed on the Segway PT unit.

E.Only department-issued Segway PT units will be utilized for department use. Under no circumstances willpersonnel be allowed to use personal or privately owned Segway PT’s, nor will department issued Segway PTunits be allowed for private usage by any personnel unless approved for Rider Training hours by the Segway Coordinator.

F. Provision should be made for charging and storage if additional Lithium-Ion batteries are purchased for each Segway PT unit. Said batteries must be fully charged and available on location each time a Segway PT unit is deployed.

G. If spare batteries are not purchased; a unit charge cord must be available on location for each Segway PT unit deployed.

IV SEGWAY PTMAINTENANCE and MAINTENANCE REPORTS

APersonnel shall inspect their assigned Segway PT unit at the beginning and end of each shift using the approved deployment form. This inspection shall include, but is not limited to:

  • Adequate battery life for the assigned shift
  • Damage
  • Cleanliness
  • Mats are securely attached to the Power Base
  • Tire wear and pressure
  • Foreign objects on the tires
  • Properly secured and functioning accessories
  • A spare InfoKey battery located under the console trim piece or other specified location
  • Alllightsand components (if any) are charged and functioning properly.

Personnel shall report any discrepancies to the Segway Coordinator immediately. The Segway Coordinator shall place out-of-service any unit that is damaged or functioning in an unsafe manner.

The SegwayCoordinator must define what communication methods can and cannot be usedto notify the Segway Coordinator of discrepancies

  1. The maintenance responsibilities of the Segway Coordinator are to include, but are not limited to:
  • Maintaining the Segway PTinventory
  • Maintaining an inventory of tools and spare parts required to perform maintenance on the Segway PT units
  • Maintaining a log for each unit
  • Training personnel to perform maintenance on the Segway PT unit
  • The boundaries of what repairs are and are not allowed by personnel

V SEGWAY PT UNITDAMAGE AND INJURY REPORTS

  1. Damage Reports: Personnel involved in an incident that damages the Segway PT unit or other property, or results in an injury, will notify the Segway Coordinator immediately and submit anAccident Report to the Segway Coordinator by the end of their shift. Recommendations of data toinclude in the report may consist of, but not be limited to:
  • The operator at the time of the incident
  • Time, date, and location of the accident
  • The identifying number of the Segway PT unit involved in the accident,
  • The actual damage incurred
  • Environmental factors leading to the accident (outside, inside, surface type, wet or dry conditions)
  • How the accident occurred
  • Photo documentation

The accident, along with any damage to the unit will also be noted in the unit’s maintenance log.

B. Internal Injury Reports:specify the proper Internal Injury Report to use and action to be taken.

  1. Injury Reports to the your Segway Dealer: If you or any other user of your Segway PT unitis involved in an accident, of if your Segway PT unit performs in a way that you do not intend or in a way that it is not supposed to, contact (insert the name, phone number and email address of your Segway Dealer)

VIUNIFORMS AND EQUIPMENT

Example only, end user is to customize this topic for their specific application

  1. Uniforms
  • Wear footwear that protects your feet and provides adequate support and comfort.
  • Operators should avoid wearing any type of loose clothing, accessories, or equipment that could become entangled in the Segway PTHandlebar or LeanSteer Frame and cause a hazard while riding.
  • If an operator must wear a lanyard to carry credentials or any other object, a safety lanyard should be used in place of a standard lanyard.
  1. Helmets
  • Segway Team personnel are required to wear a department issued safety helmet at all times while riding the unit.

VIIOPERATIONS AND RESPONSIBILITIES

A.Segway PTOperation

Segway PT units shall be operated under control at all times and shall never be ridden outside of the operator’s capabilities, outside the safety parameters specified by Segway Inc, or on dangerous surfaces. Using the Segway PT unit for any function except for its intended purpose is prohibited.

Segway PT units will be operated only by personnel who have successfully completed the StreetSmart Certified Rider Class and who are approved by the Segway Coordinator.

When operating a Segway PT unit,the rider should always be aware of his/her surroundings (ground conditions, pedestrian traffic, etc), and should only ride on approved routes.

Riding a Segway PT unit up or down curbs, escalators or stairs is prohibited. Riders should always ride around obstacles, not over them.

Operators should always monitor the charge of the Segway PT batteries and should not allow the batteries to run to depletion. Because of the duty to respond, when the Info Key Controller indicates the Segway PT battery level is at 2 bars, the operator should return to a charging station to recharge the unit or swap to spare batteries.

Operating a Segway PT unit while under the influence of alcohol, illegal drugs, or any medication that causes drowsiness is strictly prohibited.

B.Segway PT Operator Responsibilities

Each operator is responsible for inspecting the Segway PT unit prior to its use and shall inspect their assigned unit at the beginning and end of eachshift as noted insection IV-A.

Here, a description for checking and securing any installed accessories and options should be defined

Here, the policy for using communications and listening devices (cell phone, two-way radios, headphones, etc)should be defined

Here, the policy of the consumption of food and beverages while on a Segway PT unitshould be defined

Here, the policy for securing the Segway PT unitwhen leaving it momentarily (restroom break, etc) should be defined.

Here, the policy for securing the Segway PT unitand the InfoKey when not in use(between shifts,overnight, etc.) should be defined.

Here, the policy for charging the Segway PT unit battery (while on a lunch break, between shifts, overnight, etc.) should be defined.

Any questions regarding this policy shall be directed to the SegwayCoordinator.

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