Experience
Mar 2009 –
Oct 2009 / DISA, San Antonio, TX.–Windows Systems Administrator (Contractor)
- Administered over 60 Dell and HP Windows 2003web and database servers in a development, dev. test and prod. test DOD OOB network
- Secured servers to DISA standards with the DISA Gold Disk and Retina Scans
- Worked with Tier Three consultants to install, patch, upgrade and troubleshoot Java,ApacheTomcat , Business Objects (BOXI), Oracle Enterprise Manager and Client, Loadrunner, Serena, Sybase SQL Anywhere, Infomaker (and other) applications
- Solved DNS replication and DNS High Memory utilization issues
- IOCed domain controllers
- Used Remedy to track tickets and created “Lessons Learned” documents
Nov 2008 –
Mar 2009 / Veteran’s Administration, Austin, TX.–Windows Systems Administrator (Contractor)
- Supported over 400 Windows 2003 / 2000 servers
- Created, and maintained, a web page for the 310 Wintel Support Group
- Single point of technical support for 3rd shift on 2 days of the week
- QCd, and corrected, incomplete, or incorrect, server build documentation
Nov 2007 –
Sept 2008 / U.S. Army Medical Department Center & School, San Antonio, TX.–Server Systems Administrator (Contractor)
- Supported 50 (mostly) Windows 2003servers for the world’s largest training center,the Army Medical Department Center and School (AMEDDC&S) at Ft. Sam Houston
- Supported HP ProLiant BL20p G4 blade server,Docuware, NREMT, LXR, VMWare, NRI, Sybase, ASAT.and Solaris 9, four (menu driven) HP-UX, Informix database, DMLSS servers and webmasters and SharePoint administrators
- Upgraded Docuware from 4 to 5; recovered lost Sybase data
- Secured servers to Army, DISA & DOD standards manually, and with Hercules and Retina Scans, in conjunction with IA, & prepared some for AKO / SSO
- Provided System Administration and SQL Database Administration Support Services, including upgrades and maintenance, for Microsoft Clustered, and Non Clustered,SQL 2000 & 2005Servers.
- Planned, deployed, managed and optimized Microsoft-based enterprise solutions.
Nov 2006 –
Aug 2007
Jan. 2005 –
Oct. 2005
Sept. 2003 –
Sept. 2004 / Crystal City Independent School District, Crystal City, TX.- Webmaster / Systems & LAN Administrator
- Used MS Expression Web, Homesite & Paint.net to create CrystalCityISD.net
- Administered supported Windows 2003 domain including 66 Cisco devices (such as the 3550, 2950, etc.), a PIX 515E firewall, 26 (mostly) Windows Dell & Compaq servers, Kronos, eWatch, LightSpeed, Ironport, Kronos 5.2, Exchange 2003 & Windows 2003 Server
- Implemented WSUS,SQL Server 2005 DST patches
- Supported Windows Vista, Windows XP, and desktop when needed
- Used PowerPoint and Word 2007 to create technology plan for the school district
- Taught personnel webmaster skills with MS Expression Web & Homesite
- Managed Novell 4.10 network; one subnet of a much larger Microsoft domain
- Successfullyadministered about a dozen applications which I had no previous experience with; including Surgi-Server 2000, CORI, ABSS, ECCO, Infoconnect, NMIS, GRASS Telefactor, MIMS, GI Trac and IVIS
- Created, performed quality assurance on, and improved, documents and procedures for administering Microsoft servers and rolling out client PCs
- Used Excel, SharePoint, Dameware and Ghost
- Trained military and civil service employees in PC rollout in a Microsoft domain
- Main IT support, during evening hours, for all base NIPR / SIPR issues
- Stood up afgn.army.mil domain
- Worked withActive Directory and Exchange 5.5 Administrator, in a newly deployed Windows 2003 environment,performing 2nd tier phone support for systems administrators who directly supported all military base end users
- Trained all help desk personnel, and managed help desk
- Enforced security policy with new NIPR / SIPR accounts
- Used Cisco Works 2000, Symantec System Center supported VOIP phones
- Created Help Desk website with FrontPage 2003 and html on IIS.
- Disconnected Exchange connectors between U.S. Embassy bridgehead Exchange servers and reconnected them to Baghram Exchange servers.
- Created NIPRNET and SIPRNET domain and Exchange accounts and troubleshot issues with these
July 2002 –
Nov. 2002 / Exodus: A Cable & Wireless Service, Ft. Worth, TX. - Internet Systems Engineer
- Supported American Airlines and other company’s Windows 2000, SUN Solaris 8, Oracle, IIS, Web Portal, (and other types of) servers.
- Backed up EMC server.
- Created Help Desk website with FrontPage and html on IIS
Mar. 2002 --
April 2002 / Airborne, Kirkland, WA. - Software Integration Specialist (Contractor)
- Assistedexternal customers in the installation of a Windows basedshipping application
July 2001 –
Feb. 2002 / Army Reserve 70th Regional Support Command Center, Ft. Lawton, WA. - CCNA Certification Course Project
- Part of a team that redesigned the internal network of the U.S. Army Reserve’s 70th Regional Support Command center; part of the world’s largest, single frame, intranet (OSPF) network.
- Designed, installed and configured Cisco 4006 layer 3 router / switch with VLANs as the core of this newly re-designed network
Feb. 2001 –
April 2001 / Microsoft, Seattle, WA. -Data Center Server Senior SystemsAdministrator (Contractor)
- Lead a six person team that moved, reconfigured, and repaired when necessary, over 750 of Microsoft’s primary “Data Center” Web, IIS, SQL, Exchange and SAP servers, without any permanent data loss; reducing the down time by a factor of 2 or 3 beyond all expectations
April 2000 --
Jan. 2001 / Microsoft, Seattle, WA. -Data Center Server Systems Administrator (Contractor)
- Moved, reconfigured, and repaired Microsoft’s Compaq and Dell Windows 2000 and NT 4.0 “Data Center” Web, IIS, SQL, Exchange and SAP servers
- Assisted in resolving Microsoft’s security breaches
- Constructed and configured Compaq 8500 based SAN servers
- Finished building out and troubleshoot connectivity of Exodus Internet Data Center; including KVM switch installation and testing
- Used FrontPage 2000, and html, to create an IIS based web page
Nov 1999 -
Mar. 2000 / Honeywell, Seattle, WA. - Systems Administrator (Contractor)
- End user phone support in an NT / mainframe / UNIX environment using Enterprise Administrator, LANDesk, SMS and Ghost.
- Supported Netscape, Outlook, Oracle, RAS, Office 2000 and ODBC
Dec. 1996 -
Oct. 1999 / Positive Changes -Freelance Systems Administrator (Contractor)
- Provided contract consulting & business analysis services, to improve business practices and procedures for companies such as HKX, Boeing, Voice Stream, Compaq, AT&T, Kindercare, Transfac, Tualatin Valley Centers, Ethix Pacific, Talent Tree, Prudential, EDS, Enron, Brown & Root and Halliburton
- Performed systems analysis, network administration and primary technical support of Novell 3.12 (IPX), 4.11, Unix, and Windows NT networks filling in for regular personnel
- Determined network hardware upgrade requirements and solicited bids for chosen hubs, switches and cabling for upgrade to Ethernet from Arcnet network
- Designed and implemented Internet Telnet upgrades to EDI procedures
- Re-designed instruction manuals for EDI procedures
- Supervised other technicians in the installation of new terminals, PCs, and the troubleshooting of the same
- Redesigned RBASE output methodologies, in Access by creating Tables and Queries
Feb. 1996 -
Nov. 1996 / Varco Shaffer - Network & Systems Administrator (Contractor)
- Primary desktop support, and administrator, for a 250+ PC client Novell 3.12, and Microsoft, network supporting Reflection, PC Anywhere and Windows 3.1 / 3.11, IPX/SPX, Netbeui & NetBIOS
- Filled in for MIS manager & managed and trained other technical staff
- Wrote DOS batch files for automated installation of applications from servers
- Achieved a 2/3rd reduction in the typical backlog of open help tickets while alone as the only IT help on the premises
- Upgraded network security to comply with external auditor specifications
Sept.1993 -
Jan. 1996 / Positive Changes - Freelance Systems Administrator (Contractor)
- Provided contract consulting & business analysis services to improve business practices and procedures, for companies such as Conoco, CompUSA
July 1992 --
Aug. 1993 / Advanced Medical Automation Systems, Houston, TX.- Field Systems Administrator
- Troubleshot 155 client’s hardware & physically installed SCO UNIX / XENIX servers, dumb terminals, and printers.
Aug. 1978 --
June 1992 / Component level electronics and engineering technician for Compaq and other companies; and non-technical positions. (Houston, TX.)
Education
July 2001 –
Feb. 2002 / Bellevue Community College, Bellevue, WA.
- Attended CCNA, MCP and Network + Certification Course
- Performed CCNP labs with VLSM, RIP, OSPF, IGRP, EIGRP, BGP, DDR, HSRP, HDLC, ISDN, VTP, ACLs, Cluster Management Suite (CMS), Gigabit Ethernet and a firewall; completing most CCNP labs during CCNA course
April 1986 –
Oct. 1987 / Video Technology Institute, Houston and Dallas, Texas
Associate of Science in Broadcast Video Production Technology
- Alpha Beta Kappa
Certifications
MCP # 2476249 /
- 10/09/08 – Security + SY0-101
- 11/16/04 - 219 Designing an MS Win. 2000 Directory Services Infrastructure
- 09/19/03 - 216 Implementing and Administering an MS Win. 2000 Ntwk. Infrastructure
- 08/11/03 - 217 Implementing and Administering an MS Win. 2000 Directory Services
- 10/19/01 - 215 Installing, Configuring, and Administering MS Win. 2000 Server
- 10/12/01 - 210 Installing, Configuring, and Administering MS Win. 2000 Professional
- 02/01/02 - Cisco Certified Network Associates (CCNA) CSCO10423988 (expired)
- 08/03/01 - Network + (CompTIA) COMP10530168
- 3 Novell 4.1 classes towards CNE
Clearances / Active Interim Top Secret - Investigation closed 9/16/2009