Seasoned Graduate Professional

Objective

To obtain a position in teaching Adult Students

Office Management
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals / Report & Document Preparation
Spreadsheet & Database Creation
Accounts Payable/Receivable
Bookkeeping & Payroll / Records Management
Meeting & Event Planning
Inventory Management
Expense Reduction

Education

Doctorates of Science, Industrial Organizational Psychology, GPA 3.3 (Currently enrolled)

Capella University, Minneapolis, MN

Masters of Science, Psychology, GPA 3.3

University of Phoenix, Phoenix, AZ, Conferred May 2012

Masters of Science, Counseling, GPA 3.5

Capella University, Minneapolis, MN, Conferred December 2010

Bachelors of Science, Criminal Justice Administration, GPA 3.1

University of Phoenix, Phoenix, AZ, Conferred July 2007

Associate of Science, Psychology, GPA 3.0

Ashworth University, Norcross, GA, Conferred December 2002

Academic Diploma, GPA 3.0

Academy of Richmond Academy, Augusta, GA, June 1997

Work Experience

Counselor /Intern

Dr. Mahesh Gupta Office, Savannah, GASeptember 2008- Current

Counselor 2011 to 2012

Internship 2010-2011

Client Worker 2009 to 2010

Secretary, 2008 to 2009

3 years of experience dealing with behavior problems, addicts as an addiction counselor for a local community Psychologist, Excellent social and interpersonal skills in dealing with patients of all persuasions.

  • Assists clients to identify and overcome addictive behaviors.
  • Applies individual behavior modification plans.
  • Modify destructive behaviors and instructed new coping skills.
  • Advise individually and in group therapy sessions to promote healthy lifestyles.
  • Assists clients refrain from addiction to substances and behaviors such as gambling, alcohol and drugs.
  • Wide knowledge of drug, alcohol and eating disorders.
  • Sound knowledge of psychosocial functioning.
  • Immense ability to assist people to overcome debilitating.
  • Extended ability to counsel people about destructive addictions such as alcohol addictions and substance abuse.
  • Participates in departmental or cross-functional teams as appropriate in procedure development and maintained accuracy of records as required.
  • Profound ability to detect the source of the patients' problems and reasons for the disease.

Asset Protection Specialist

Wal-Mart, Inc., Bentonville, AR.October 2010- March 2012

Protecting company assets such as Associates, facilities, merchandise, materials etc., including responsibilities relating to accident prevention, safety awareness, security measures, theft deterrence and investigation as well as shrinkage reduction.

  • Ensured facilities in the business area are prepared for crises by building and sustaining trusting, collaborative relationships and alliances with government and non-governmental agencies.
  • Expert in customer care/communications, problem solving, relationship building and user training and support.
  • Extensive experience in administering documentation systems and basic office administration as.
  • Acted in a safe manner and seeks to ensure the safety of others in the immediate work environment
  • Participated in the administrative tracking of departmental, annual objectives and strategic planning efforts.
  • Conducted internal and external investigations on financial losses and unethical behavior in facilities; conducting store tours to assess program effectiveness;
  • Created an environment where people processes are used effectively to improve associate performance to achieve results throughout the business area; Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
  • Worked with specialized software applications to develop controls and reports for the department, division or company.
  • Met expected facility level shrink goals by implementing, executing, and managing shrink strategies and initiatives; regularly monitors and evaluates the inventory flow process including backroom scorecard.

Office Manager

Jacob Construction, Inc, Hephzibah, GA. December 2005- May2009

Office Manager, 2007 to 2009
Secretary, 2005 to 2006
Culminated all responsibility for coordinating all office functions and supervising a team of 25 + employees.
Fostered an environment in which guests enjoyed high levels of service and employees are motivated to deliver top performance.

  • Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions, often performing other duties as required.
  • Expert in customer care/communications, problem solving, relationship building and user training and support.
  • Extensive experience in administering documentation systems and basic office administration as required with the use office equipment and software.
  • Demonstrated ability to be a strategic partner with managers and employees to positively impact business results.
  • Performed a wide range of administrative support duties as required, including but not limited to using word processing and spreadsheet applications on a PC, filing, directing phone and in-person requests for information.
  • Experience managing Human Resource functions, such as employee or labor relations, training and development
  • Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
  • Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.
  • Demonstrated ability to analyze data and make recommendations to management.
  • Demonstrated ability to deal with multiple issues simultaneously with a sense of urgency and the ability to engage people in a positive manner to move initiatives forward.
  • Demonstrated ability to work effectively in ambiguous situations, maintain a positive approach and be a strong advocate of company-driven initiatives.

Assistant Manager

H & H Convenience Store, Savannah, GA. January 2005 -November 2008

Assistant Manager, 2007 to 2008

Cashier, 2005 to 2006

Handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience.

  • Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 2006, 2007, 2008).
  • Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
  • Quickly became a trusted assistant to the company president and earned a reputation for maintaining a positive attitude and producing high-quality work.
  • Possessed with the familiarity of Corporate work.

Storage Manager

U haul of Georgia, Savannah, GA. June 2004 - February 2006

Insured that storage room’s met P/L quota’s, truck rentals/returns met FIFO,
customer questions, hitch’s and calls were adequately answered and performed to the best of my ability. Provided excellent customer service to all consumers that called or visited U-haul, and Investigated questions and/or complaints. Making sure that all procedures were followed everyday by u-hauls standards.

  • Expert in customer care/communications, problem solving, relationship building and user training and support.
  • Extensive experience in administering documentation systems and basic office administration as required with the usesophisticated office equipment and software.
  • Demonstrated ability to interact effectively with employees at all levels of the organization.
  • Demonstrated accountability and responsibility for independent judgment and successful outcomes.
  • Strong interpersonal skills, including both written and verbal communication capability.
    Computer skills including familiarity with MS Office products.

Owner Operator

Spray Tech Inc., Augusta, GA. December 2002 -January 2004

Co-Founded and operated a brick washing company, focusing on
Commercial and Residential Properties in The CSRA. Supervised personnel and
operations; handled advertising, public relations, public speaking, financial record
keeping, Interpreted policies and practices and product research and design as well as retail distribution.

  • Responsible for making sure that business ran accordingly
  • Prepared the internal correspondence, , mail processing, and departmental meeting support for partners of the company.
  • Payroll books, inventory of equipment & chemicals
  • Assured that jobs were completed on time and making sure those employees follow on the job procedures. Coached and mentor peer; constructively challenge traditional thinking.
  • Created partnerships with line managers and supervisors, while promoting positive employee relations with mill employees;
  • Facilitated principled based decision making with supervisors around disciplinary actions;
  • Lead and support change processes that involve leadership development, performance management, progression systems, etc.
  • Helped to grow and advance Market Based Management culture with managers and employees.
  • Managed Selection and Staffing processes for salaried positions.
  • Investigated questions and/or complaints; Resolve employee relations issues.
  • Interpreted policies and practices, and ensure consistent application.

Patient Accounting Manager

Medical College of Georgia,Augusta, GA. December 1997 - September2001

Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting
and management purposes, or supervised clerical workers preparing reports. Hired
and trained workers employees. Observed checking, billing, and cashiering activities and reconciled charges and verify accuracy of patient accounts.

  • 4 years of commended performance in key customer service and support roles.
  • Strong communication and rapport-building skills.
  • Skillful at processing data and information, keeping records, and tabulation.
  • Goal-oriented, highly competent and team player oriented

Office Manager

Davis Contractors, Atlanta, GA. April 1995 - May 1997

Site Supervisor, 1996-1997

Office Manager, 1995-1996

Recruited, trained, and evaluated office support staff; Mentored
new employees on company objectives, business standards, resolved employee relations issues and employee expectations.

  • Supervised between 20- 30 employees while crews were in or out of town commercial
    work.
  • Proficient in Excel, Microsoft Office, PowerPoint, word and bidding and invoicing
    jobs.
  • Organized computer data and reports to enable easy access to
    information.
  • Interpreted monthly financial statements and researched computer and
    billing errors.
  • Identified and implemented process improvements to reduce future errors.

Achievements

— “Top Performer” Award, 2008, 2009 — Six-Time “Employee of the Month,” 2005 to 2011— Five “Service Star” Awards, 2000 to 2004

Certifications

American Academy of CPR & First AidCertification Number

BLS CPR AB96525-BLS

Basic First Aid CourseAB96525-FA

TWIC/ TSA Government Clearance

References

Earnest Williams / Coordinator
Phone Number: / 912-631-1911
Reference Type: / Professional
Hope Hagan / Owner Operator
Phone Number: / 912-414-1388
Reference Type: / Professional
Jared Ellison / Political Science Professor
Phone Number: / 229-339-2596
Reference Type: / Professional