Cluster / Education
Agency / Department of Education
Division/Branch/Unit / School Operations and Performance
Location / Learning Management and Business Reform
Classification/Grade/Band / Clerk 3/4
Role Number / 195760
ANZSCO Code / 313112
PCAT Code / 1227183
Date of Approval / 30 August 2016
Agency Website /

Agency overview

The NSW Department of Education serves the community by leading the provision of world-class education. The department protects young children by regulating preschool and long day care providers. Once children move into school, we provide them with a world-class primary and secondary education. We also work to advance the wellbeing of Aboriginal people.

School Operations and Performance Division

School Operations and Performance Division leads and directs the operations of more than 2200 NSW public schools to maximise the academic achievements of all students and create a culture of success, learning and a desire to achieve, underpinned by innovative, adaptive and supportive strategies that also supports the quality of teaching and educational leadership at the school level. The division is responsible for managing policy, strategies and operations that support principals, teachers and students in preschools, infants, primary, secondary, central and community schools, specialist and comprehensive schools, specific purpose schools, intensive English and environmental education centres. The overarching goal of School Operations and Performance Division is to achieve the best possible outcomes for the students in our public schools from preschool to year 12.

Primary purpose of the role

Provides a wide range of clerical and administrative functions and support services for LMBR Business As Usual (BAU) Support Team.

Key accountabilities

  • Contributes to the effective business operations of the LMBR BAU team by providing a range of quality administrative, clerical, and organisational support activities utilising a range of MS Office applications including Word, Excel and PowerPoint.
  • Regularly maintain and uploaded material on the LMBR Intranet website.
  • Monitor and maintain documentation in accordance with departmental records and document management standards and protocols using HPRM.
  • Utilise organisational and administrative skills in a large program work environment while maintaining strict confidentiality, sensitivity and ensuring that tight time frames are met.
  • Knowledge of corporate communications publishing guidelines and style guides and an ability to liaise with appropriate internal stakeholders to ensure these are adhered to when required.

Key challenges

  • Ability to provide quality administrative support services to the LMBR BAU Support Team whilst operating under competing demands, shifting priorities and workloads.
  • Assist in tracking correspondence and training material, utilising HPRM where appropriate to ensure that records are easily identified along with distributing incoming correspondence.
  • Work as part of a team whilst competently understanding overall work priorities and have a capacity for flexibility to meet a broad range of support tasks.

Key relationships

Who / Why
Internal
LMBR Business As Usual Teams /
  • To provide a wide range of clerical and administrative functions and support services.

Role dimensions

Decision making

The role acts independently in performing its core work functions and applies knowledge, skills and judgement to achieve outcomes. In matters that are sensitive, high risk or business critical the role consults with Business As Usual Support Managers to agree on a suitable course of action.

Reporting line

The role reports to Business As Usual Support Manager, CEO (ETS) position 191821 within BAU Support Team 2 (PERS Unit 25315).

Direct reports

Nil

Budget/Expenditure

Monetary delegation as prescribed for a Clerk 3/4 level.

Capabilities for the role

The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at

Capability summary

Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities.

NSW Public Sector Capability Framework
Capability Group / Capability Name / Level
/ Display Resilience and Courage / Foundational
Act with Integrity / Intermediate
Manage Self / Intermediate
Value Diversity / Foundational
/ Communicate Effectively / Intermediate
Commit to Customer Service / Foundational
Work Collaboratively / Intermediate
Influence and Negotiate / Foundational
/ Deliver Results / Foundational
Plan and Prioritise / Foundational
Think and Solve Problems / Intermediate
Demonstrate Accountability / Intermediate
/ Finance / Foundational
Technology / Intermediate
Procurement and Contract Management / Foundational
Project Management / Foundational

Focus capabilities

The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role’s key accountabilities.

NSW Public Sector Capability Framework
Group and Capability / Level / Behavioural Indicators
Personal Attributes
Manage Self / Intermediate /
  • Adapt existing skills to new situations
  • Show commitment to achieving work goals
  • Show awareness of own strengths and areas for growth and develop and apply new skills
  • Seek feedback from colleagues and stakeholders
  • Maintain own motivation when tasks become difficult

Relationships
Communicate Effectively / Intermediate /
  • Focus on key points and speak in ‘Plain English’
  • Clearly explain and present ideas and arguments
  • Listen to others when they are speaking and ask appropriate, respectful questions
  • Monitor own and others’ non-verbal cues and adapt where necessary
  • Prepare written material that is well structured and easy to follow by the intended audience
  • Communicate routine technical information clearly

Relationships
Work Collaboratively / Intermediate /
  • Build a supportive and co-operative team environment
  • Share information and learning across teams
  • Acknowledge outcomes which were achieved by effective collaboration
  • Engage other teams/units to share information and solve issues and problems jointly
  • Support others in challenging situations

Results
Think and Solve Problems / Intermediate /
  • Research and analyse information and make recommendations based on relevant evidence
  • Identify issues that may hinder completion of tasks and find appropriate solutions
  • Be willing to seek out input from others and share own ideas to achieve best outcomes
  • Identify ways to improve systems or processes which are used by the team/unit

Business Enablers
Technology / Intermediate /
  • Apply computer applications that enable performance of more complex tasks
  • Apply practical skills in the use of relevant technology
  • Make effective use of records, information and knowledge management functions and systems
  • Understand and comply with information and communications security and acceptable use policies
  • Support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies

Role Description LMBR Business As Usual Support Officer / 1 /