ClinicalTeam Leader

Purpose of the Position

This position is responsible for the leadership, management and direction of the Psychology Team. The principle emphasis of this position is to coordinate and support the delivery of quality, integrated, client focused health services in line with contemporary, professional standards of practice and governance frameworks.

This position will participate in the continuum of care for RFW children and families as a leading part of a specialist, multidisciplinary team that is committed to excellence and places high value on trauma informed, family-centred practice. The position provides strategic leadership to Royal Far West and will include a clinical caseload.

Key responsibilities of the Clinical Team Leader include:

-Provide leadership, mentoring, supervision, management and support to team members;

-Lead, develop and evaluate quality improvement, accreditation and evaluation activities;

-Manage the recruitment, selection, management, pays and rostering of staff in line with organizational need and program demand;

-Monitor psychology team professional standards and mitigate against organisational risk;

-Provide strategic direction and clinical advice to achieve RFW’s organisational strategy and deliver on our strategic pillars;

-Identify, develop and lead innovation in service delivery ensuring teams are delivering services that are value adding to our clients / customers at all times;

-Work collaboratively with the health management team, other internal departments and staff, clients, carer’s and related external agencies;

-Provide expert advice and input to business development opportunities including the enhancement and development of service models, supporting tender responses and proposal submissions;

-Represent RFW in external settings – including supporting client presentations, conference and event attendance.

Essential Criteria

-Relevant Clinical Degree and unrestricted AHPRA Registration (as relevant);

-A minimum of 5 years’ (FTE)paediatricclinical experience working with children and young people with developmental difficulties;

-Strong interpersonal skills to lead, inspire, support and manage a team of clinicians;

-Excellent leadership qualities: demonstrated ability to develop and lead a team of professionals to deliver a high standard of client care and support;

-Driven, motivated, resilient and self-reliant;

-High level organisational skills including an ability to undertake a range of diverse tasks and manage competing deadlines;

-Comprehensive understanding of the issues influencing individual and organisational performance within the clinical setting;

-Previous experience supervising and leading a team of clinicians in an outcome focused, performance driven environment;

-Demonstrated experience working in a multidisciplinary team setting;

-Strong experience in Microsoft Office programs.

Desirable Criteria

-Previous experience in a similar position.

-Experience delivering trauma informed services.

KEY COMPETENCIES

Core Attributes / Leadership Skills / Anticipated behaviours and attitudes - examples
Results Orientation / is consistently one of the top performers, bottom line oriented, steadfastly pushes self and others for results (RFW e.g. quality of service delivery, occasions of service, number of new and existing clients, streamlined systems, discharge plans etc.)
Strategic Agility / keeps an eye on the big picture, accurately scopes out the length and difficulty of tasks, sees ahead clearly, is future oriented, can create competitive and break-through strategies
Planning / breaks down work into the process steps, develops schedules and tasks people to achieve specific assignments, anticipates and adjusts for problems and roadblocks, measures performance against goals, evaluates results
Priority Setting / spends his/ her time and the time of others on what’s important, zeros in on critical issues and puts trivial issues aside, creates focus, eliminates roadblocks
Customer Focus / focuses equally on internal and external customers, has a strong “service ethic”, willing to go the extra mile
Leadership Qualities / is good at establishing clear directions, brings out the best in people, maintains two way dialogue with others on work and results, and sets objectives. Shows initiative, integrity, enthusiasm, zeal, instils trust, stretches the goals, is “caring and sharing” and interested in people
Organisational Alignment / has corporate initiative, accepting of change, seeks to grow and improve (contribute to) the enterprise as a whole, regardless of position
Communication / has strong written and verbal, presentation and facilitation skills
Problem Solving / uses rigorous logic to solve difficult problems, gets effective solutions, is collaborative, inclusive, acceptable, is skilled at honest analysis
Team Work / considers best interests of the team ahead of self, best solution, encourages input and responsibility of others, delegates and supports, relates well to all sorts of people, build appropriate rapport
Self Confidence / Is willing to take on new responsibilities, confronts and deals with issues & problems with confidence, willing to take measured risks
Professional Demeanour / displays good personal presentation, sound professional ethics, and appropriate personal behaviours. Is resilient.
Openness to Feedback and Suggestions / is willing to see other alternatives, willing to accept criticism and use it to develop
Time Management / sets priorities and achieves goals in given time, efficient with use of own and others’ time


KEY RESPONSIBILITIES

Team Leadership & Management – 50% - Strategic Priorities 1,2 & 5:
Strive For Service Excellence, Extend Our Reach & Strengthen Our Business / 1.Leadership & Management
-Cultivate a culture of high performance against key organisational productivity and quality indicators (KPI’s) for the team.
-Monitor and manage team compliance in line with all organisational policy and procedure (systems use, data entry, client confidentiality, risk management etc.)
-Lead, encourage and facilitate the identification of and collection of appropriate quality indicators from key clinical areas.
-Convene regular individual and team meetings / supervision to develop team cohesiveness, communication pathways and provide support for clinical staff.
-Provide active and supportive leadership for team members to assist them in their service to clients, and the meeting of individual targets and professional learning goals.
-Promote new information, resources and developments within the disciplines.
-Manage appropriate and safe distribution of clinical workloads and workflow in line with program / service demand and requirements.
-Support staff members to complete community visits to support direct service delivery into communities and business development.
-Coordinate and facilitate clinical student placements and supervise and mentor students/trainees as appropriate.
-Facilitate team member’s access to appropriate professional development and training needs.
2.Communication
-Maintain effective communication with all staff.
-Adapt communication style and identify strategies to improve communication effectiveness.
-Ensure management is made aware of any significant issues/incidents in a timely and appropriate manner.
-Liaise with other disciplines and internal services, such as bookings, for day to day clinical management issues.
3.Risk Management
-Ensure psychology team adhere to, and provide services in according with Royal Far West’s policies and procedures.
-Ensure that all data reporting requirements associated with the position are complied with.
-Ensure psychology team maintain professional standards in accordance with relevant professional body.
-Ensure the development and monitoring of all clinical governance activities for the team, to ensure the safe delivery of quality clinical care across the team.
-Ensure all staff members in psychology team record health information in accordance with service policy and procedures and adhere to medico-legal requirements and professional standards.
-Monitors risk compliance, and responds in a timely and active way to all identified risks.
-Ensures all staff members in psychology team complete regular clinical supervision in line with RFW policy and guidelines. Provides supervision including convening regular supervision meetings, documentation of the meetings and clinical audits of supervisees.
Team Leadership & Management (continued) – 50% - Strategic Priorities 1,2 & 5:
Strive For Service Excellence, Extend Our Reach & Strengthen Our Business / 4.Quality Improvement
-Develop and contribute to service evaluation, service priorities and research programmes to underpin service delivery rationale, support new service directions, improvements of outcomes for the client group and contribute to the evidence base.
-Develop, implement, monitor and evaluate performance against relevant RFW policies and procedures, quality standards and compliance levels.
-Champion and facilitate aspects ofthe Accreditation process, including identifying, developing, implementing and evaluating quality improvement activities.
5.Human Resources
-Manage staff leave applications and support payroll and Timeteq requirements.
-Recruit, select, orientate, manage, develop and evaluate staff.
-Roster staff according to service needs and employment conditions.
-Complete performance management activities as required in consultation with human resources and health management.
-Conduct annual performance reviews, delegating to senior team members where appropriate
-Manage staff grievances in consultation with the Human Resources Manager and relevant director.
-Demonstrate sound human resources practices and change management.
6.Financial Management
-Function within allocated budgets and agreed financial strategies/targets.
-Operate within Delegation of Authority as per the Delegations Manual.
-Contribute to the development of annual budgetsthrough forecasting and workforce planning exercises.
7.Professional Development
-Ensure clinical competencies and practice for all team members are supported by processes including supervision and professional development opportunities.
-Maintain professional standards in accordance with relevant professional body.
-Participate in identifying team and individual professional development and training opportunities. Attend professional development activities as required.
-Attend all mandatory training sessions provided by the organisation and other training and development (e.g. supervision) as required.
-Ensure team members attend all mandatory training sessions provided by the organisation and other training and development as required.
-Evaluate own performance to identify strengths and areas where professional growth can occur.
8.WHS
-Report any incidents/hazards within 24 hours via the incident reporting tool on LUCY.
-In the event of a workplace injury occurring, cooperate fully with the Return to Work Coordinator, Manager and treating medical practitioners and health professionals to facilitate an early return to work and access to an appropriate rehab program.
-Comply with WHS statutory requirements and local WHS policy, programs and procedures.
Strategic Leadership – 30%
Alignment and Impact on all Strategic Priorities / 9.Strategic direction
-Provide high level clinical advice to health director, health managers and other internal stakeholders regarding service needs.Toanalyse proposals with consideration of the strategic, clinical and business perspectives.
-Provide input and consultation on RFW advocacy activities.
-Actively participate in strategic planning processes ensuring appropriate consultation occurs with key stakeholders.
-Provide input and leadership into activities under the RFW strategic, tactical plans, business plans, team action plans and individual action plans.
-Support the development of business opportunities relevant to our core service streams (PDP, Telecare, Windmill, HKBS, Camps).
-Input into, frame and support tender responses, proposal submissions and client / community engagement and advocacy initiatives
10.Innovation in Service Delivery
-Contributes to clinician development in the areas of service development, strategic thinking and problem solving, service innovation, change and evaluation.
-Identifies, encourages and facilitates opportunities for staff to develop innovative health care models &/or changes to current discipline practice.
-Seizes opportunities to implement service development and clinical initiatives, catering and supporting clinician ideas.
-Coordinate the planning, development, implementation and evaluation of new services of new programs in accordance with the changing business demands.
-To identify and problem solve barriers to implementation of new service delivery in consultation with members of the clinical team.
-To actively support the growth of revenue funded RFW services including the windmill program and telecare services.
11.External Communication
-Develop collaborative relationships and partnerships with other health care providers and key stakeholders of paediatric services, including but not limited to: schools, community health services in Local Health Districts, Family & Community Services, other NGOs, private providers, Aboriginal medical Services.
-Maintain professional networks to promote best practice in service provision for children.
-Work with tertiary institutions to support professional education and training programs.
Service Delivery - 20% - Strategic Priorities 1 & 3:
Strive For Service Excellence, Champion Country Kids / 12. Technical Skills
-Ensure individual compliance with organizational policy and procedure related to service delivery (systems, data entry, client confidentiality, risk management etc.)
-Provide DDD services to client groups and circumstances of a complex nature requiring advanced practice skills and exercise independent professional judgment.
-Provide proficient caseload management for children attending the service. This encompasses assessment, treatment plan development, treatment implementation, treatment evaluation and discharge planning.
-Arrange where possible for ongoing client management in their local community with the local agencies.
-Ensure that all service delivery embrace family-centered, strengths-based philosophies and trauma-informed approach.
-Actively contribute to the development of professional knowledge and skills as demonstrated by positive impacts on service delivery and quantifiable/ measurable improvements in health outcomes.
-Conduct in-service education programs as required to staff, parents or teachers.
-Perform other duties that are within the skills, competence and training of the position holder related to client care and management and peripheral to the position.

Clinical Team Leader

Royal Far West Authorisation
Authorised by: ______
Health Director
Employee Declaration
I have read this Position Description, I understand the position requirements and position demands and agree that I can fulfill its function to the standards outlined.
I agree to comply with all relevant policies.
I understand that other duties may be directed from time to time and that I may be required to work in any area under the jurisdiction of the Board of Royal Far West.
I also agree to strictly observe the policy on confidentiality of information of staff and client information and other sensitive or confidential information that I may come across in the course of my employment.
I am not aware of any reason, which might interfere with my ability to perform the inherent requirements and demands of this position.
Employee Name: ______
Employee Signature: ______Date: ______

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