Annual Quality Assurance Report of the

Internal Quality Assurance Cell

2011-12

May 2011- April 2012

Sarosh Institute of Hotel Administration

Nitte Campus, NH-75, Kodakal, Mangalore -575007

Website: Email Id:

Phone No: 0824-2275861/62

OUR COLLEGE

Name of the Institution: Sarosh Institute of Hotel Administration

Address: Nitte Campus,

N.H -75, Kodakal,

Kannur Post, Mangalore-575007

Year of Accreditation: October 2006

Grade awarded by NAAC: C++

E-mail:

Fax: 0824-2275863

Phones: 0824-2275861/62

Website:

Composition of Internal Quality Assurance Cell (IQAC)

Ms. Indira K.SChairperson

(Principal)

Ms. Matharani MathiasDirector

Mr. B R HegdeTrustee

Mr. Amar Cherian Vice- Principal

Mr. Merwyn PaisExecutive – Admin & Finance

Ms. Jayanthi KOffice Superintendent

Mr. Terrance Rodrigues Asst Professor

Ms. Sonia Thomas Sr. Lecturer

Ms. Dhanya C.Menon Sr. Lecturer

Ms. Basavarajeshwari. DLecturer

Contents

Part A Plan of action chalked out by the IQAC in the beginning of 2011-12

towards quality enhancement.

Part B Outcome and Annual Quality Assurance Report

Part C Details pertaining to future plans of the institution for the next

academic year

PART-A

Plan of Action chalked out by the IQAC in the beginning of 2011-12towards quality enhancement

PART A

PLAN OF ACTION FOR THE CURRENT YEAR 2011-2012

  • To improve the grooming standards of our students through various clubs
  • To make our Alumni association more active
  • To conduct various guest lectures and workshops for faculties and students
  • To start Parent Teachers Association
  • To improve the communication skills of our students by motivating them to speak in English
  • To come up with more opportunities for the students which will enable them to improve their supervisory and managerial skills
  • To maintain a good healthy relationship with various firms related to hospitality industry
  • To commence a Management club

PART-B

Outcome and Annual Quality Assurance Report

PART B

Report

  1. Activities reflecting the goals and objectives of the institute :
  • Various Activities like Seminars, Workshops, Guest Lectures and Industrial visits were organized by various departments on their respective subjects and areas of specialization based on the syllabus for the overall development of the students.
  • The Placement Cellhas been successful in bringing leading Hotel and Food service establishments to the campus. Majority of the students were recruited in these organizations through the Placement Cell and 100% placement is expected by the end of the current academic year.

The college focuses on student’s academic development by the following means:

  • Remedial Coaching and tutorials for the students who are weak in their studies.
  • Encouraging students to prepare and present assignments in the form of PPT, group discussions, etc, so as to improve their subject knowledge, presentation skills and overcome fear of public speaking.
  • Conducting model examinations to prepare students for the university final examinations.
  • Guidance & follow up in the project work of students.
  • Pre-examination guidance is given to students in all subjects by the respective faculty.
  • Solved question papers of previous examinations were given to students for easy learning and to provide a structural guideline for answering in the university examination.
  • The College organized several extra - curricular activities under the banner of NSS, Student’s Council, Cultural & Sports Committee, Rotaract Club, Gastronomy Club, the Elixir Club,Synergy Club, Entrepreneur Cell to bring out student’s overallcalibre and to mould them in such a way that they can take up any challenges in the world of hospitality and also to inculcate a feeling of social obligation to society at large.
  • A Workshop was organized by the college showcasing various culinary skills, at Dr NSAM PU College Nitte, Karkala on 7th of December 2011,headed by our lecturers Mr. Donald D’souza, Ms. Veda J Rai, Ms. Divya D’souza and students from the final year.
  • To inculcate Moral and Social responsibility in our students, the Rotaract Club celebrated Christmas at Samvedana Home for HIV positive children on the 21st of December 2011.
  • An Industrial visit to Nadini Milk Dairy, Kulshekar, was organized to familiarize students with various milk and milk product processing systems,on 13th Jan 2012.
  • The institute strives to keep the students updated about the food and beverage industry. From this perspective students were taken to Naksha Coffee Curing Industry Kushalnagar, SLN Coffee processing unit, and Kodagu Orange Grower Cooperative Society, Gonikoppa on 21st Jan 2012.
  • Cristaleria- A record making competition for identifying 35 bar glassware in 1 minute 20 seconds was held on 4th of Feb. 2012.The record creator, Mr. Rinnumon Joseph identified 37 bar glassware in just 51 seconds.
  1. New academic programmes initiated (UG and PG):

Only BHM program is conducted in the institution

  1. Innovations in Curricular design and transaction:

The academic curriculum is designed as per the regulations of the MangaloreUniversity.

Innovative teaching techniques includes the following:

  • Interactive teaching and learning is promoted in the classroom. The involvement from the stake holders is encouraged.
  • Guest Faculty from the industry are invited for guiding and motivating students
  • Industrial and educational visits were undertaken to supplement classroom teaching
  • Various suggestions were forwarded to MangaloreUniversity for improving and upgrading the BHM syllabus according to the current trends of hospitality industry
  • Project work and tutorials were undertaken to create practical awareness and knowledge among students.
  • Our faculty who are members of the BOS(Board of Studies) and BOE(Board of Examinations)of the MangaloreUniversityhave put forward their suggestions about the changes that need to be made in the BHM syllabus.
  • Staff members are encouraged to participate in Hospitality and related Competitions within the Campus and outside.
  1. Inter disciplinary programs started: Nil
  2. Examination reforms implemented :
  • Keeping in context,the performance of the final year BHM students, tests were conducted in all subjects by the college to guide the students in their academic performance.
  • Question papers from the previous years were solved & given to the students in order to facilitate better understanding of the subject & explain the methodology of answering examination papers.
  • As the college is affiliated to the MangaloreUniversity, the instructions of the university are followed strictly while conducting the examinations.
  1. Candidates qualified : NET/SLET/GATE: Nil
  1. Initiative towards faculty development program:
  • Our faculty member Mr. Savio D’souza attended a four day seminar from 25th-28th July 2011 conducted by NitteEngineeringCollege, Karkala on the topic “Introduction to therapeutic counseling for engineering teachers”. This programme in faculty development was helpful in understanding how to deal with teenagers in their early adulthood andhow to handle their problems efficiently.
  • Our faculty member Ms.Basavarajeswari. D attended an executive development program organised by JKSHIM, Nitte on the topic “Bonding, Branding and Customer Relationship Management” on 23rd September 2011.
  • The Institute conducted a One day workshop on 25th November 2011 for the staff on the topic “Teacher Effectiveness”.
  • Ourfaculty members Ms. Veda J Rai, Ms.Basavarajeswari D , Ms. Divya D’souza and Mr.Donald D’souza participated in a two days training progam on enhancing personal effectiveness-“Personality Plus” at NUINS, Derlakatte on 11th and 12th of April 2012.
  • Faculties are encouraged and sponsored to attend seminars, Ms Dhanya. C. Menon attended a National level seminar titled, ‘Healthy,Economic and Convenient’ conducted byUniversity of Agricultural Science, Bangalore held on 9th and 10th December.
  1. Total number of seminars / workshops conducted :

Many seminars and workshops were conducted for the students and staff in the present academic year

  • To create awareness among the students aboutthe ecosystem, to provide information about snakes, snake bites and first aid in case of snake bites, the Rotaract club of the college organized seminar on 19th of August 2011. Mr. Joy Mascarehnas was the resource person.
  • A National conference on ‘Aviation & Tourism Opportunities, Challenges & New direction, on 21st and 22nd August 2011 was conducted by the Tourism Department of Mangalore University, our Faculty member Mr. Terence Rodrigues was one of the resource persons for the same and spoke on the topic ‘An analytical study on the critical issues facing tourist satisfaction in Indian aviation and tourist sites with special reference to the development in Mangalore – Karnataka state’.
  • A seminar on the topic “Emotional Intelligence and Effective Techniques for Successful Managers” was conducted on 26th August 2011 for the final year students.
  • Aworkshop on culinary skills was conducted by our faculty members Mr. Donald D’souza, Ms. Veda J Rai, Ms. Divya D’souza and students from final year at Dr NSAM PU College, NITTE, and Karkala on 7th of December 2011.
  • Mr. Ratandeep Battacharya from WGSHA, Manipal, conducted a seminar on the topic“Brand Management Technology in the Hospitality Industry and Basics of Front Office Accounting” on 16thJanuary 2012. The seminar was conducted to keep the students updated about the latest trends in the Hospitality Industry in India and the world over.
  • A seminar on “Education abroad and procedures for applying” was conducted by Mr. S.L.Rajesh, Edwise consultant, Mangalore on 19th January 2012, with the aim to provide insights to our students on higher education abroad.
  1. Research projects :

Students of VIII semester BHM pursued research studies on various hospitality related topics.A field study was undertaken in operational areas of their specialization.Details of the same are mentioned in Annexure-1

  1. Patents generated, if any: NIL
  2. New collaborative research programmes:NIL
  3. Research grants received from various agencies:NIL
  4. Details of Research scholars:

Ms. Basavarajeswari. D has enrolled in PhD program at MangaloreUniversity in the Department of Commerce.

  1. Citation index of faculty members and impact factor:NIL
  2. Honours/Awards to the faculty:
  • Mr.Amar Z.Cherian is a member of BOS( Board of studies) of MangaloreUniversity
  • Mr.Varghese Johnson is a member of BOS of Mangalore University
  • Ms. Dhanya C Menon is a member of BOE(Board of Examination) of MangaloreUniversity
  1. Internal Resources generated:
  • To develop entrepreneurial skills of the students, various clubs of the college prepared and sold food and beverages in the college cafeteria.The revenue collected was utilized for the student’s development and club activities.
  • Theme dinner, ‘Heaven and Hell’, was organised by the students of 5th semester BHM on 27th of August 2011.The fund generated through the ticket sales was credited to the class account for developmental activities of the students of the same class.
  • The Elixir club collected a token amount through weekly movie shows which was utilized for the future activities of the club.
  • The amount collected as registration fees through Ganadores, an intercollegiateFood Beverage service quiz competition,organized by Elixir club was utilized for purchasing prizes for the winners of the quiz competition.
  • The amount generated through the sales of ‘The Decanter (newsletter of the Elixir Club)’, was credited to the club account.
  • Thefunds collected through the sales of audio CDS of The Elixir’s music band ‘Rhapsody’ were deposited in the club account.
  • The Elixir club utilized the amount from the sales of its annual magazine ‘Wine Down-2’ for the club activities.
  • The Gastronomy club conducted, Gateau Guerre- inter house cake decorating competition and theregistration fee collected from the same was used for various activities of the club.
  • The funds generated from“Concours De Cuisine”-inter college cookery competition organized by Gastronomy club on 20th August 2011was diverted for the future activities of the club.
  • Enigma a state level intercollegiate competitionwas held on 29th August 2011. The amount collected through the registration fees was utilized for organising the event and the proceeds were credited to the respective class account.
  • Rendezvous -2011, aNational Level Intercollegiate competition was conducted by the 2nd semester BHM students on 30th August 2011.The amount collected from the registration was utilized for organising the event and added into the class account.
  • The fund generated by the Annual Food Festival‘Aroma’, was utilized for various student activities.
  1. Details of departments getting SAP, COSIST (ASSIST)/DST, FIST etc assistance/recognition:NIL
  2. Community service:

The Institute inspires and helps the students to contribute towards community related services, like serving the underprivileged, social work etc.

  • As a corporate social responsibility, the Rotaract club organized a Dental check up and treatment camp for the local residents and also for the staff and students of our college, on 15th of September 2011. Doctors from AB Shetty Institute of Dental Sciences college conducted the camp.
  • The NSS unit of our college in conjunction with K.SHegdeMedicalAcademy had organised a Medical Camp in the college premises for the local residents and for the inmates of St. Antony’s Poor Home, Mangalore on 16th of September 2011.
  • As a continuing practice to provide for the poor and the needy, the Rotaract Club donated old clothes collected from the staff and students,to St Antony’s Poor Home, Jeppu Mangalore on 2nd of October 2011.
  • As a gesture to create social and moral awareness, members of the Rotaract Club celebrated Christmas at Samvedana Home for HIV Positive Children, on 21st of December 2011.
  • Anti- filarial medicines were distributed to all staff and students on 25th January 2012 after medical consultation.
  • Our students participated in half marathon commemorating the ‘Heart Day’ was organized by ‘Life is Calling’ organization, Bangaloreand sponsored by Nitte Education Trust, was held on 29th January 2012 at Panambur beach.
  1. Teachers and officers newly recruited : NIL
  2. Teaching – Non teaching staff ratio:(18:14) 9: 7
  3. Improvements in the library services:

Our library is our pride and one of the best for hospitality information references. The college has a well established library that caters to the needsof the students andthe faculty. Following are some of the features of our college library:

  • Apart from the text materials, Internet facility is also provided in the library to encourage the students to access different hospitality magazines, reference books and educational websites.
  • Wi-fi device is installed in the library to facilitate easy access to website EBSCO host- a server link for searching articles and literature for the research project.
  1. New books/journals subscribed and their cost:
  • Books worth Rs 9,265 were purchased in the academic year 2011-2012. The amount spent for journals was Rs. 62,000
  • 6 newspapers and 9 magazines were subscribed along with 3 national and 2 international journals
  1. Courses in which student assessment of teachers is introduced and the action taken on student feedback:

Student assessment of teachers in the form of informal feedback is often taken after 10 days of commencement of the semester. Appraisal forms are given to the students at the end of each semester to assess the overall performance of the faculty. The management discusses the outcome of the feedback jointly with the faculty for taking appropriate measures.

  1. Unit cost of education: Rs.61,105
  2. Computerization of administration & process of admission, issue of certificates :
  • Admission process, examination results and accounts are run on special software developed for this purpose
  • Computerizing the administration work has resulted in efficient and accurate record keeping.
  1. Increase in the Infrastructural Facilities:

The college auditorium was completed in March 2012.

  1. Technology Upgradation :

Wi-fi devices were purchased and installed in the library, office and computer lab to facilitate students and faculty to access the internet and specifically the website EBSCO host- a server link for searching articles, literature for the research project related to hospitality.

  1. Computer and Internet Access Training to Teachers & Students :
  • Faculties use softwares and computers as innovative teaching aid.
  • Internet facility is available in the computer lab, staff room and library.
  • E-magazine and E-journals are accessible to the staff and students in the library.
  1. Financial aid to students :

Fee concessionsare givento the meritorious students and students with financially weak background. The institute granted a fee concession of Rs.1,30,000 to the eligible students.

  1. Support from the Alumni Association and its activities:
  • The Alumni of the college participated in the alumni meets and providedthe students with necessary information pertaining to the Job opportunities that arise in their organization. Cash prizes for students who have proved their excellence in studies are sponsored by the Alumni Association.
  • The Alumni has been contributing to the growth and development of the college by sharing their professional experiences and providing financial aid to the deserving students.
  1. Support from the Parent-Teacher Association and the activities:
  • As a step towards facilitating better interaction and communication with the parents of our students, the PTA was inaugurated on 3rd September 2011 and discussion was held on issues pertaining to students overall development.
  • Second PTA meeting was held on 10th February 2012 and issues related to internal exams, attendance and discipline were discussed.
  1. Health Services:
  • As a corporate social responsibility, the Rotaract club organized a Dental check up and treatment camp for the local residents and also for the staff and students of our college on 15th of September 2011. Doctors from AB Shetty Institute of Dental Sciences conducted the camp.
  • NSS unit of our college in conjunction with K S Hegde Medical Academy had organised a Medical Camp in the college premises for the local residents and for the inmates of St. Antony’s Poor Home, Mangalore on 16th of September 2011
  • Keeping in mind the overall health of the students, Doctors from KSHegde Medical Academy,initiated a health check up camp .The same is scheduled once in a week for each batch of students and staff. This was a new step taken towards providing quality facilities to the students and staff of the institution.
  • Anti- filarial medicines were distributed to all staff and students on 25th January 2012 after medical consultation.
  1. Performance in Sports Activities:
  • Interclass Football match was conducted on July 24-2011.The interclass football tournament was conducted with the intention of finding out new talents.
  • Students participated in the Independence cup football tournament conducted on 2nd August 2011 by Mangalore Football club at Nehru Maidan.
  • MangaloreUniversity athletic meet was held from 30thNovember to 2nd of December 2011. Our students participated in various eventsnamely 100mts, 200mts, Discuss throw, Shot put, Javelin and Long jump.
  • As an innovative practice the college organised games for the non-teaching staff on 28th December 2011.
  • The College Annual sports day was organised at Police Grounds, Mangalore on 29th January 2012.14 events for boys and 10 events for girls were conducted which included athletics. The prizes were distributed on the annual day.
  • An Interclass cricket tournament was conducted on 3rd March 2011and thefourth year BHM students won the championship title.
  • College organised an interclass Volley ball tournament on 3rd March 2011and the fourth year BHM students won the championship title.
  1. Incentives to outstanding sportspersons:NIL
  2. Students Achievement and awards :
  • Our student, Mr. Anurag Sharma secured second rank and Mr. Don Charles Fernandessecured third rank in the BHM examinations conducted by MangaloreUniversity in April-May 2011
  • The university exam results of our students for the academic year 2011-2012 have been as follows:

Semester / Pass percentage / Semester / Pass percentage
I / 37.25 / II / 58.46
III / 52.38 / IV / 57.6
V / 50.94 / VI / 100
VII / 45.40 / VIII / 62.96
  1. Activities of Guidance and Counselling Cell:

From this academic year the college has been using the services of a qualified counsellor to help students in their academic as well as overall performance.