Sample Letter Asking for Repair to Faulty Goods Outside Guarantee

Sample letter asking a retailer for a repair to faulty goods outside guarantee.

Your Name



Trader’s Name


Dear Sir/ Madam (or name of person);

Re: Invoice / Contract Number, Faulty Item (e.g. three piece suite, computer, television etc.) Make and Model.

On the (date) I bought the above (item) from your firm, at a cost of £.... .

On the (date) it developed the following fault(s). (describe the fault(s)).

I complained to you on the (date) about these faults but was informed that, as the item was outside the guarantee period, you would not repair it free of charge.

However, irrespective of the guarantee, I believe implied into our contract under the Sale of Goods Act 1979 (as amended) are certain “statutory rights”. One of these is that the (item) you supplied me should be of a Satisfactory Quality.

To be of a Satisfactory Quality, goods must meet the standard that a reasonable person would regard as satisfactory bearing in mind the way they were described, what they cost and other relevant circumstances.

Also relevant to this obligation is the durability of goods.

I feel that the (item) I purchased should not have developed the above fault(s) considering the price and the length of time I have had it.

I would therefore ask you to reconsider this matter with a view to arranging for a free repair within the next 14 days. If you do not agree to this I shall consider getting the (item) repaired myself, if this is possible, and look to you for the cost of doing this.


I believe the (item) is beyond economic repair I therefore request that you arrange for it to be replaced free of charge or a refund provided.

I look forward to receiving your response as soon as possible.

Yours sincerely/ faithfully;

Sign and print your name.

This is only a sample letter to give you guidance on what to write. You will need to write the letter out and substitute your own detail at the appropriate places shown in bold. Send your letter by recorded delivery and keep a copy.

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