Salvation Army Trading Company Ltd
Cluster Manager
Job Description
Post: Cluster Manager
Reporting to: Area Manager
Key Accountabilities:
- To manage two or more shops optimising sales and donations ensuring that all KPI’s across both shops are met.
- To manage and deliver profit and loss in each of the shops as per company budgets
- To ensure that the company business strategy is fully implemented in the shops by the shop teams
- Recruit and maintain a regular bank of volunteers to cover the operational needs of the shop as per company targets
- To be responsible for all stock and cash in each of the shops at all times
- To develop staff and volunteers to a high standard of customer service and competence in all the shops through the policy and procedures
- To actively support and contribute to corporate projects and initiatives across the company
Key Performance Areas:
- Achieve financial budgets
- Develop and motivate team performance and managing through performance review
- Achieve high level customer service by observing company core values
- Create conditions for continued business change
What you have to do:
- Agree and implement Shop KPI’s
- Manage shops in line with agreed profiles
- Observe and fulfil core values
- Monitor and review progress against KPI’s and ensure appropriate action is taken where required
- Recruit and train a large number of volunteers (on going)
- To be resourceful in actively seeking and recruiting volunteers
- Manage stock in accordance with shop policy and procedures
- Actively promote ‘re’ brands and Gift Aid
- Regularly review shop teams and implement best practice
- Maintain shop standards in line with the company guidelines.
- Create the conditions for the shop teams to be motivated, committed and high performing
- Represent the shops externally, taking responsibility for protecting the public image as well as company interest
- Represent shop teams at line operating meetings
What you have to do (continued):
- Provide clear leadership on the need for and delivery of change
- Continually ensure that personal behaviour reflects the vision and values of the company
- Undertake any reasonable task as directed by the line manager
Health & Safety
- Provide the necessary support and guidance to all staff in order to assist them in ensuring their Health & Safety responsibilities, legislative obligations and that company policies are complied with
- In conjunction with the Area Manager investigate accidents to identify the basic cause as and when required.
- To respond to request for Health & Safety information, advice and support or seek guidance
- Contribute to and maintain comprehensive site specific risk assessment