SALES SUPERVISOR (Part Time) APPLICATION PACK

Thank you for your interest in the post of Sales Supervisor at Wiltshire Creative. Please find a job description, person specification, application form and equal opportunities monitoring form enclosed. For further information about the Company please visit our website at

To apply for the post, please complete the application form and send it to or by post(marking the envelope with the code SS) to:

Administration Department

Wiltshire Creative

Salisbury Playhouse

Malthouse Lane

SALISBURY

SP2 7RA

The closing date for applications is 9.00am Monday 23rdApril 2018. Interviews are planned to take place during the week commencing Monday 30th April 2018; please advise in your application if you are NOT available during this period.

If you wish to have an informal conversation before applying, please contact Michele Prescott on 01722 320333

We regret we are unable to acknowledge receipt of applications. However, we will endeavour to inform you by e-mail within three weeks of the closing date if your application has been unsuccessful.

We look forward to receiving your application and thank you for your interest in Salisbury Playhouse.

EQUAL OPPORTUNITIES

Wiltshire Creative strives to be an Equal Opportunities employer. The aim of this policy is to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, class, race, colour, nationality, ethnic origin, marital status, sexual orientation, age, physical disability, trade union activity, political or religious belief. Selection criteria and procedures will be kept under review to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities. All employees are required to comply with, and actively promote, this policy.

ACCESS

If you would like to submit your application in another format we would be happy to accommodate this. Please contact Howard Meaden on 01722 345173 or email: that suitable alternatives can be discussed. Please also advise us of any special requirements needed to facilitate your participation in an interview should you be shortlisted.

APPLICATION GUIDANCE NOTES

Job Description and Person Specification

Please read the person specification and job description carefully. You should ensure that you meet all the essential criteria before submitting an application. Use the person specification as a guide to completing the section of the application form entitled 'Information in Support of Your Application'

Please type on this form or write clearly and legibly in black ink.

Please complete the form in detail. No CVs will be considered.

Data Protection

The information given on this form will be used to create a shortlist for interviews. Any data about you will be held securely with access restricted to those involved in dealing with your application in the recruitment process. This application form will be kept on file for a maximum of twelve months and then destroyed. Should any job opportunities arise in the future for which we think you may be suitable, we may send you application details about the vacancy. In addition, we may contact you in the future for feedback on our recruitment procedures. Signature of the application forms indicates your consent to the data being used in this manner.

Equal Opportunities Monitoring Form

To help us monitor our equal opportunities policy, we would be grateful if you could complete the enclosed Equal Opportunities monitoring form. When your application is received, this form is removed and is not used during the short-listing process. The information submitted is kept in the strictest confidence, following Data Protection requirements, and will only be used to monitor and analyse the progress of the Theatre's Equal Opportunity Policy.

JOB DESCRIPTION

JOB TITLESALES SUPERVISOR (Part Time)
RESPONSIBLE TOSALES MANAGER

RESPONSIBLE FORSALES ASSISTANTS

MAIN RELATIONSHIPSCOMMUNICATIONS AND SALES DIRECTOR; COMMUNICATIONS AND SALES ASSISTANT; SYSTEMS OFFICER; FINANCE MANAGER

The Sales Supervisor is one of two posts working with the Sales Manager to run the busy Ticket Sales Office, ensuring that all counter, telephone and web sales are managed efficiently and with a high level of customer satisfaction ______

KEY RESPONSIBILITIES

Sales / Supervising
Customer Service
Communications

These responsibilities involve a number of key activities as outlined below:

Sales

To sell tickets for productions and other events taking place across Wiltshire Creative’s sites
To sell tickets for external events where Wiltshire Creative is the ticket agent
To sell other items as required. e.g. memberships, programmes, gift vouchers
To be aware of sales targets and current upselling initiatives
To follow correct cashing up and reconciliation procedures at the end of a shift

Supervising

To open and close the Ticket Sales Office

To complete daily banking and reconciliation (liaising with the Finance dept)
Day-to-day supervision of the Sales Team
Extracting reports from the Spektrix ticketing system to circulate internally and to external producers
Assisting the Sales Manager with setting up events on the ticketing system
Attending staff, operational and other meetings as appropriate
Being aware of the disability and access requirements of audiences and the appropriate services the organisation offers
Acting on behalf of the Sales Manager to satisfactorily resolve any customer complaints that may arise

Customer Service

To provide a polite and efficient service to all customers of Wiltshire Creative
To develop an understanding of our work, audiences and local area to better inform customers
To attend plays early in the run so that they can be effectively promoted to audiences

Communications

As part of the Communications & Sales team you may be asked to ensure publicity is kept up to date and tidy in the foyer
You may be asked to contribute to various marketing initiatives such as pro-active groups activity, keeping the database and website up to date and assisting with mailings.

GENERAL

To always act in the best interests of Wiltshire Creative
To take positive action to promote Equal Opportunities in all aspects of the work of Wiltshire Creative
To agree to abide by Wiltshire Creative policies such as Health and Safety, Safeguarding etc
To maintain confidentiality in all areas relating to Wiltshire Creative
To maximise income and minimise expenditure wherever possible

To undertake any other duties appropriate to this role and/or in support of the Executive
To be flexible and to undertake any other reasonable duties as requested by Management

CANDIDATE SPECIFICATION

Excellent customer care and communication skills
Computer literacy, preferably with experience in a sales, arts or leisure environment
Ability to remain calm while working under pressure
Ability to work as part of a team and preferably experience of leading a team
Clean and tidy presentation (uniform elements will be provided)
Flexibility to work evenings and weekends
An interest in theatre

______

TERMS & CONDITIONS

Salary:£9.34 per hour

Hours:24 hours per week (Monday to Saturday 10am – 8pm) on a rota

basis

Holiday:20 days holiday pro rata plus 8 days public holidays, rising in

line with length of employment.

Term:Part time permanent contract

Pension:Wiltshire Creative offers a group personal pension whereby

contributions can be deducted from salary if requested and is

currently matched by Wiltshire Creative up to 2% of salary rising in line with auto-enrolment regulations.

Wiltshire Creative is legally obliged to auto enrol all eligible employees into this scheme after three months’ employment, although the employee has the right to ‘opt out’.

Full details are available from the Finance Department upon

request.

APPLICATION FORM FOR THE POST OF: TICKET SALES ASSISTANT

This form should be completed as fully as possible. You may continue any section on to additional sheets of paper if necessary.

Personal Information
Name:
Address:
Tel No: (Day) / Tel No: (Evening)
Email:
National Insurance Number:
If you have no National Insurance number do you have evidence of your entitlement to live and work in the UK? / Yes / No
If yes please detail evidence:
Do you have a valid driving licence? / Yes / No
Do you have any convictions not considered spent under the Rehabilitation of Offenders Act 1974? / Yes / No
If yes please give details:
Where did you hear about this position?
DECLARATION
I declare that, to the best of my knowledge, the information given in this application is correct and I understand that it will be treated as part of any subsequent Contract of Employment.
Signed: / Date:
Education/Qualifications
Please include details of schools/colleges attended, dates and qualifications achieved
School/College / Dates / Qualification / Grade
Employment History
Please give details of your employment history (paid or voluntary), starting with your most recent post.
Job Title & Organisation / Dates / Responsibilities
Additional Information
Pleas Please list any other skills, qualifications, or interests which may be appropriate for thepost:
Supporting Statement
Please explain why you would like this post, stating what qualities you think you can bring to the job and give any additional information you feel supports your application. This will enable us to see how your particular skills match up to the requirements of the job. It is, therefore, important that you tell us as much as possible about yourself in relation to all the items listed in the skills and experience section of the job description.
REFERENCES
Please give the names and addresses of two referees, one of whom should be your present employer, if applicable:
Name:
Address:
Tel No:
Email:
Relationship to referee:
May we request a reference prior to an offer of work? / Yes / No
Name:
Address:
Tel No:
Email:
Relationship to referee:
May we request a reference prior to an offer of work? / Yes / No
EQUAL OPORTUNITIES MONITORING FORM
Wiltshire Creative is committed to equality and as part of this process we need to monitor applicants.
The information requested on this form is required solely for this purpose and it in no way influences the recruitment and selection process. No name is to be given on the forms and completion is entirely voluntary; non-completion will have no effect on the consideration of your application. The information collected on this form is confidential and will be separated from your application form on arrival.
Age: / Under 25 / 25-34 / 35-44 / 45-54 / Over 64
Gender: / Male / Female / Transgender / Other / Prefer not to say
Sexual Orientation: / Bisexual / Gay/Lesbian / Heterosexual / Other / Prefer not to say
Religion or belief:
Do you have a disability? / Yes / No
If yes please give details:
Ethnic Make up
White / Chinese
British
Irish / Dual heritage:
Any other White background / Asian and White
Black African and white
Asian or British Asian / Black Caribbean and White
Asian Bangladeshi / Chinese and White
Asian Indian
Asian Pakistani / Any other background from more than one group
Any other Asian background
Any other Ethnic Group
Black or British Black
Black African
Black Caribbean
Any other Black background

Thank you for completing this form, please return with your application for employment.