JOB OPENING
Effective October 23, 2017
SNAP is seekinga qualified individual for aHousing Counselor Managerposition, to work in SNAP’s Financial Stability Core. Thisposition isfull time, regular and open to all qualified individuals. Job Description is attached.
Interested applicants must submit a completed SNAP application, cover letter and resume to the SNAP Human Resources Department 3102 W. Ft George Wright Ave., Spokane, WA 99224. All materialsneed to be at the SNAP Human Resources office by November 1, 2017, in order to be considered. SNAP employment applications are available at 3102 W. Ft George Wright, Spokane, WA99224 or online at .
Salary for this position is $17.83-$21.69 per hour DOE
Benefits include medical, dental, life, LTD, and 403(b)
SNAP values diversity in its work force and is committed to Equal Opportunity and Affirmative Action.
EVERYBODY’S JOB DESCRIPTION
For all job applicants, please read before applying.
WHO WE ARE:
SNAP is SpokaneCounty’s Community Action Agency. We are a donor-supported agency providing opportunities at the neighborhood level to help people reach their full potential. We strive to provide the best customer service to everyone we encounter and be ambassadors of our mission. We require all of our staff members to fulfill these commitments and want all potential employees to be aware of them prior to applying for a position with SNAP.
Our employees deserve the best co-workers possible.
WE HIRE PEOPLE WHO…..
ARE AMBASSADORS OF OUR MISSION, VISION AND VALUES
Mission: Connecting and providing access to resources which create opportunities, with dignity, for low income people.
Vision: Creating opportunities for people to strive towards their full potential.
Values: Community, respect and justice.
These statements apply not only to the people we serve but to our co-workers and partners and we serve as ambassadors of these statements regardless of where we are and who we are interacting with.
SUPPORT OUR EQUAL EMPLOYMENT OPPORTUNITY POLICY
We believe each person is unique and should be evaluated only by individual ability and merit of achievement. We will not hire or retain anyone who practices or permits prejudice, harassment or discrimination against people because of their race or color, national origin, age, sex, religion, disability, genetic information, sexual orientation, marital status, or veteran service status.
COMMIT TO QUALITY WORK AND EXCELLENT SERVICE
We value the people we serve and strive to meet their needs. We work collaboratively with other employees and partners. We eagerly seek ways to improve our work, both in quality and quantity. We maintain the confidentiality of those we serve at all times.
SHOW BELIEF IN TEAMWORK
We demonstrate teamwork by speaking positively about our co-workers, other programs and SNAP. We arrive on time, accept tasks for the good of the team, cooperate with leaders and support and help others in their work. We believe in being generous with compliments and “thank you’s”, and solving problems by focusing on the mission, vision and values.
YOU MAY BE ASKED QUESTIONS ABOUT THE ABOVE DURING THE INTERVIEW PROCESS.
If you feel comfortable that you fit the above requirements, please initial this document below and return it with your employment application.
SNAP
JOB DESCRIPTION
Position Title:Housing Counselor Manager
Core Area:Financial Stability
Department:Housing Counseling
Reports to:Director, Financial Stability
FLSA Status: non-Exempt
Grade: 9
EEO Class: 1.2 (Mid-Management)
Time Classification:Full Time
Position Summary: Responsible for the management and administration of SNAP’s Housing Counseling Program.
Principle Duties and Responsibilities:
- Counsels delinquent homeowners on resolution options. Interviews homeowners, develops individual case plans, budget analysis, negotiates with lenders, may accompany homeowner to mediation or meetings with lenders, provides timely, accurate information and referrals and conducts follow-up interviews.
Counsels prospective homebuyers, develops individual case plans, budget analysis
and provides information and referral services and conducts follow-up interviews.
Completes detailed case notes for each client contact and service provided.
- Manages program contracts, including monitoring outcomes, ensuring that contract requirements are met and reports are submitted as per notices of award, program announcements and OMB circulars. Ensures that the program’s goals and objectives are met, that performance payments are earned and loan production volume is adequate. Audits client files to monitor quality of program services and compliance with contract requirements.
- Recruits, organizes training, supervises and evaluatesHousing Counseling Program staff, ensuring that contract requirements and best practices are understood and followed. Prepare Housing Counselors for HUD certification testing, ensuring that they meet competencies in financial management, housing affordability, fair housing, homeownership, avoiding foreclosure and tenancy.
- Assists in writing grants for Housing Counseling programs in coordination with Director.
- Supplements the efforts of staff, providing homebuyer education and housing counseling as needed.
- Supports marketing plans for the department and n community events.
- Within the context of the stated principle job duties, serve as an ambassador of SNAP’s mission and values.
- Completes assigned projects and performs related duties as needed or situation dictates.
- Provides excellent customer service at all times as well as helps to grow the customer service culture within the agency.
Requirements:
Education and Experience
- Required: Bachelor’s Degree, three years supervisory experience and five years’ experience in the mortgage industry
- Preferred: Bachelor’s Business or Finance Degree, five years supervisory experience and ten years mortgage industry experience
Knowledge, Skills, and Abilities
- Thorough knowledge and understanding of mortgage lending.
- Skills in written and oral communication.
- Demonstrated skills in planning, program development and problem solving.
- Computer skills including the ability to manage information, spreadsheet development, data entry and word processing.
- Ability to relate to and communicate with a variety of people including those representing different ethnic and cultural backgrounds.
- Knowledge of foreclosure process, time frames and remedies.
- Knowledge of community resources and programs for referral.
- Knowledge of mortgage lending, underwriting and loan processing
- Ability to work independently and as a part of a team.
- Knowledge of HUD programs including loss mitigation, first-time homebuyer programs.
- Ability to set up individual case plans for program participants that lay out solutions and options to housing needs.
Training and Certifications
- Certified Housing Counselor and Housing Counseling Program Manager/Director, to be obtained within 1 year after hire.
- Certified by Washington State Housing Finance Commission to teach Homebuyer Education, to be obtained within 1 year after hire.
Work Environment/Physical Activities:
This position requires some evenings and weekend work.
The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
Date Last Reviewed/Revised:07/01/05Reviewed/Revised By:C. Pasterz
Title Change:11/2007
2/2011 Gunning
1.2016Rodkey/Johnson
7/2016
10/10/2017Pasterz/Johnson