Senior Administrator
Ash Grove
Mare Street
London /
JOB DESCRIPTION

Salary: £25 –£28K per annum - 35 hours per week Monday - Friday

An employer’s pension contribution will be payable after completion of a six month probationary period.

Location Hackney – Ash Grove Garage

Role

This is a newly created post reporting to the Assistant Regional Manager and accountable to the Regional Manager, designed to support the Senior Managers of CT Plus to implement maintain and manage systems and processes within the Operations Team.

As a member of CT Plus Operations, the successful candidate should be an experienced administrator seeking to develop their career in a fast moving customer-focussedenvironment within a growing social enterprise. To succeed you will need to have excellent administrative skills, gained from working at a similar level, good communication, IT and organisational skills and attentionto detail with experience of allocating shifts/duties and preparing weekly payroll for over 230 driving staff. The post holder will need to be flexible in their attitude and be prepared to play a full role as part of the wider management team by carrying out other duties to a high standard and undertake other ad hoc duties as and when required.

The post has line management responsibility for one Administrative Assistant.

Please contact Paulette Lyden for an application pack E-mail or phone 0207 275 02469.

Closing date for applications,11th November 12 noon.

Interview date TBA

Duties and Responsibilities

Equality
  • Adherence to and promotion of HCT’s Equal Opportunities Policy at all times.
  • Keep abreast of best-practice developments within Equal Opportunities and implement these as required.

Staff Management
  • Line management of the Admin Assistant – undertake regular performance reviews, manage sickness and annual leave in accordance with company procedures.

Service Delivery
  • Responsible for the performance, maintenance and review of all electronic and manual administrative systems within the Operations Team e.g. OMNIDAS, SAP, depot electronic filing systems;
  • Provide administrative support to the Regional and Assistant Regional Manager’s;
  • Support the Regional Management Team with all HR staffing matters including taking notes at disciplinary, grievance meetings, drafting letters,etc.
  • Responsible for managing the administrative side of the recruitment process from arranging interviews to drawing up contracts of employment and ensuring induction programmes are completed;
  • Responsible for maintaining staff information and updating sickness and absence information on OMNIDAS
  • Create and produce monthly and ad hoc management reports utilisingsystems to maximum potential;
  • Assisting with customer complaints liaising with TfL, accessing and updating the TfL online SAP complaints system, provide responses within an agreed timeframe and in accordance with CT Plus procedures
  • Attend Customer Service meetings run by TfL with other contractors;
  • Oversee stationery ordering and purchasing of equipment, copiers, IT andphones etc;
  • Responsible for the control and reporting of Petty Cash;
  • Responsible for the preparation of weekly payroll functions in accordance with company procedure and HMRC guidelines;
  • Any other duties as determined by the Assistant Regional and Regional Manager.

Premises
  • Ensuring a safe working environment at all times in accordance with relevant Health & Safety regulations are adhered to at all times;
  • Maintain the Risk Assessment register ensuring assessments and policies are reviewed in accordance with the specified timetable;
  • Support the H&S Manager, Safety Rep with the H&S administration.

Person Specification

Essential
Commitment to equality of opportunity and ability to work to, promote and develop HCT’s Equal Opportunities Policy.
Excellent IT skills including the ability to use systems to produce regular, ad hoc and statistical reports
Staff management experience
Experience in HR Administrative functions and procedures and have a good knowledge of employment law. Evidence of continuing professional development (CPD).
Knowledge of H&S law or a willingness to learn
Experience of working in a customer service environment, dealing with a variety of stakeholders and managing customer complaints
Experience of designing and implementing administrative systems
Excellent communication skills and ability to form good relationships with service users.
Experience of undertaking payroll preparation for over 250 staff.
Experience of managing and allocating shift/rostered duties within a similar environment.
Ability to work well as part of a team, on one’s own and use own initiative.
Ability to be accurate and pay attention to detail.
Understand the importance of reliable, safe and comfortable transport.
Proactive and forward thinking “hands on can do attitude” with good people management skills
Desirable
Experience or qualification relevant to the role – BTEC/ Degree in Business Administration.
Geographical knowledge of East London.
Ability to speak or understand a language, other than English, spoken by a minority community in Hackney and neighbouring areas.
Knowledge of disability awareness issues and understanding of the mobility needs of disabled and elderly people.

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