Rubric for Resident Assistant Evaluation

Resident Assistant Self-Appraisal

Villanova University Office for Residence Life

Resident Assistant: Date:

Part 1: Administrative Responsibilities

Communication
Rating:Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
Significantly
Exceeds Expectations / Exceeds Expectations / Meets Expectations / Falls Below Expectations / Significantly Falls
Below Expectations
  • Generally responds to emails in less than 24 hours.
  • Checks RA mailbox daily and is willing to pick up fellow building staff mail and disseminate as needed.
  • Checks email regularly throughout the day.
  • Is consistently proactive in scheduling meetings with supervisors.
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  • Generally responds to requests for information within 24 hours.
  • Checks RA mailbox several times a week.
  • Checks email a few times each day.
  • Is generally proactive in scheduling meetings with supervisors.
  • Promptly communicates resident/staff/facilities concerns to supervisor.
  • Emails to residents demonstrate enthusiasm and creativity.
  • Keeps supervisors in the loop on floor issues.
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  • Generally responds to requests for information within 48 hours without prompting from supervisors.
  • Schedules 1:1s with supervisors as requested.
  • Honors meeting times.
  • Checks RA mailbox 2x/week.
  • Checks email daily.
  • Appropriately communicates resident/staff/ facilities concerns to supervisor.
  • Follows proper protocol when emailing residents.
  • Posts current flyers and removes outdated postings.
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  • Usually takes more than 48 hours to respond to requests for information.
  • Has missed at least one 1:1 with a supervisor.
  • Usually checks RA mailbox once a week.
  • Checks email occasionally.
  • Communicates resident/staff/facilities concerns occasionally.
  • Has neglected to copy supervisors on email communication to residents at least once.
  • Some outdated flyers are left hanging in hallway.
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  • Rarely responds to requests for information without prompting.
  • 1:1s with supervisors often missed and need to be rescheduled.
  • Rarely checks RA mailbox and usually requires reminders to do so.
  • Checks email infrequently.
  • Does not communicate resident/staff/facilities concerns.
  • Consistently neglects proper protocol when emailing residents.
  • Rarely hangs new flyers or removes outdated ones.

Paperwork
Rating:Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
  • Provides highly detailed and specific information on RA Reports.
  • Regularly submits service requests for common area damage and follows up on all requests.
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  • Provides detailed information on RA Reports.
  • Consistently submits service requests for building maintenance and custodial issues.
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  • Provides adequate information on RA Reports to cover past month of RA work.
  • IRs, PCs, RCs are thorough, accurate, and appropriately detailed.
  • Submits service requests for floor maintenance and custodial issues.
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  • RA Reports occasionally lack information or details.
  • IRs, PCs, RCs, etc., have at times been missing important details.
  • Some maintenance or custodial issues on floor have gone unreported or unnoticed.
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  • Rarely provides adequate detail on RA Reports.
  • Reports are frequently lacking important details.
  • Seems unaware of and rarely submits service requests for floor maintenance concerns.

Timeliness
Rating:Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
Significantly
Exceeds Expectations / Exceeds Expectations / Meets Expectations / Falls Below Expectations / Significantly Falls
Below Expectations
  • Immediately forwards all paperwork related to resident incidents or concerns, including IRs, PCs, RCs.
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  • Forwards all paperwork related to resident concerns within 24 hours.
  • Regularly submits Incident Reports within 24 hours following an incident.
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  • Forwards all paperwork related to resident concerns within 48 hours.
  • Regularly submits paperwork and responds to requests for information on time.
  • Roommate Living Agreements are completed promptly.
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  • Occasionally late with resident concern paperwork.
  • Has needed a reminder on more than one occasion to submit a report or form.
  • Roommate Living Agreements are late.
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  • Does not submit resident concern paperwork on time and/or does not complete paperwork related to resident concerns.
  • Failed to submit at least one Incident Report as required
  • Has failed to complete a Roommate Living Agreement for every room.

Administrative Strengths:
Administrative Areas for Growth:

2. Community Development

CB Planning and Execution
Rating:Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
Significantly
Exceeds Expectations / Exceeds Expectations / Meets Expectations / Falls Below Expectations / Significantly Falls
Below Expectations
  • Consistently organizes CBs that meet resident needs/interests across all categories.
  • Often takes the lead in organizing larger CBs or multiple co-programming efforts with other RAs, yet shares responsibilities.
  • Demonstrates impressive creativity when planning CBs.
  • Uses creative and innovative methods for advertising.
  • Offers ideas and feedback to Coordinator for Residential Learning.
  • Coordinates details of larger programs with appropriate members of the staff.
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  • Has CBs that meet resident needs/interests across all categories.
  • Seeks to co-program CBs and supports the efforts of other groups and individuals.
  • Has surveyed residents at least once about their interests, needs, and availability.
  • Involves residents in planning and implementation of CBs.
  • Uses many resources as basis for CBs.
  • Seeks feedback for CBs.
  • Uses multiple methods of advertising.
  • Actively follows up on CB logistics and takes initiative to handle details as appropriate.
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  • CBs generally meet resident needs/interests across all categories.
  • Has balanced floor CBs with co-programming opportunities.
  • Supports the efforts of other groups/individuals in CBs.
  • Uses some resources as a basis for CBs.
  • Provides inclusive programs.
  • CBs are offered at a time convenient for residents.
  • Seeks to improve CB performance
  • Advertises a week in advance for CBs
  • Coordinates and follows up with all parts of the CB (van, food orders, etc.).
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  • CBs do not consistently meet the needs/interests of the residents.
  • Rarely co-programs effectively and/or only seeks to co-program while only offering 1-2 floor CBs.
  • Seeks credit for CBs they did not fully participate in.
  • Resources are underutilized.
  • Has CBs at inconvenient times for residents.
  • Demonstrates lack of follow-through when given suggestions for improvement.
  • Advertises for only a limited time prior to a CB (day of, a few days before).
  • Has overlooked details of a CB (i.e. van reservations, MPE requests, etc.).
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  • Does not seek out opportunities to co-program.
  • Does not co-program effectively and/or has not offered any floor CBs.
  • Does not use resources for CBs.
  • CBs are not spaced out appropriately throughout the semester.
  • CBs lack creativity and relevance for residents.
  • Does not seem interested in CBs
  • Does not advertise for CBs.

CB Proposals and Reports
Rating: Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
Significantly
Exceeds Expectations / Exceeds Expectations / Meets Expectations / Falls Below Expectations / Significantly Falls
Below Expectations
  • Has implemented several CBs over and above what is required.
  • Indicates semester plan forCBs at the beginning of the semester (via proposals or other communication).
  • Submits CB Reports within 24 hours after the CB.
  • Utilizes alternative sources of funding for CBs.
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  • Has implemented a few extra CBs.
  • Consistently submits CB Proposals two weeks in advance or earlier.
  • CB Reports are submitted within a week following the CB.
  • Proposals and Reports are highly detailed and demonstrate thoughtful planning.
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  • Has implemented the required number of CBs.
  • With rare exception, submits CB Proposals two weeks in advance.
  • Submits CB Reports by the deadline each month.
  • Proposals and Reports are accurate and appropriately detailed.
  • Spends programming funds appropriately and submits paperwork as required.
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  • Is missing at least one required CB.
  • CB Proposals have been submitted less than two weeks in advance on more than one occasion for required CBs.
  • CB Reports have been late at least once, and staff member has required reminders to submit them.
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  • Is missing several required CBs.
  • CB Proposals are consistently submitted less than a week in advance.
  • CB Reports are consistently submitted after the deadline or not at all, even after reminders.
  • Has failed to communicate changes to a CB to the Coordinator for Residential Learning.
  • Programming funds are used without approval or inappropriately.

Bulletin Boards and Door Tags
Rating:Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
  • Bulletin boards are completed before the deadline each month.
  • Bulletin boards are usuallyinnovative and educational.
  • RA regularly replaces worn or vandalized door tags and bulletin boards.
  • Invests significant time and creativity in door tags.
  • Hallway and bathroom areas are also nicely decorated.
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  • Invests time in making creative bulletin boards.
  • Makes a door tag for any new resident who moves onto the floor.
  • Door tags demonstrate care and creativity.
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  • Posts bulletin board by the monthly due date.
  • Bulletin boards follow the guidelines as listed in RA Manual.
  • Hangs clearly labeled door tags at the start of each semester.
  • Hall decorations communicate a sense of pride in the community.
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  • At least one bulletin board has been late.
  • Bulletin boards generally lack creativity.
  • Bulletin board has contained inappropriate content at least once.
  • Torn or vandalized decorations are left hanging in hallway.
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  • Has missed and/or was late with more than one bulletin board.
  • Bulletin boards lack time investment and creativity; utilizes mainly pre-made bulletin boards.
  • Hall decorations communicate a lack of care for the community.

Community Development Strengths:
Community DevelopmentAreas for Growth:

3. Resident Responsibilities

Hall Leadership
Rating:Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
Significantly
Exceeds Expectations / Exceeds Expectations / Meets Expectations / Falls Below Expectations / Significantly Falls
Below Expectations
  • Demonstrates persistence in getting to know all residents.
  • Actively works to make connections among residents.
  • RA has instilled a sense of hall pride among residents.
  • Residents identify with their floor and encourage one another to be involved.
  • Utilizes more than one advertising strategy for hall meetings.
  • Is viewed as an integral and visible part of the hall community.
  • Residents have a strong connection to their RA and the floor community.
  • Actively creates an environment that is welcoming and affirming of student identities.
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  • Consistently introduces residents to one another.
  • Offers informal opportunities to build community in hall.
  • Demonstrates to residents an ethic of care and investment in the community.
  • Floor meetings are well-attended and are a time for group discussion about common concerns.
  • Community Living Agreement is regularly referred to and revisited.
  • Spends a great deal of time in the hall with door open.
  • Takes initiative to seek out residents to get involved.
  • Works to promote respect for diversity on the hall/wing.
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  • Works to foster a sense of camaraderie and mutual respect among residents.
  • Holds floor meetings as required to disseminate information and to address common issues and concerns.
  • Fosters a safe and welcoming environment for all residents.
  • Community Living Agreement has appropriate content.
  • Community Living Agreement is posted in a prominent location in the hallway.
  • Is a regular and visible presence in the hall.
  • Is generally accessible to staff and residents.
  • Promotes resident involvement in IHC, RAMP, and/or RA.
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  • Makes an inconsistent effort to build resident connections.
  • Floor meetings are not well publicized or attended.
  • There is little sense of community; some residents feel invested and others do not.
  • Community Living Agreement is difficult to locate, lacks clarity, or has not been replaced if vandalized.
  • Does not always make presence on the floor known.
  • Has limited availability outside of duty hours.
  • Atmosphere on hall encourages inappropriate jokes and comments that may be offensive to specific student(s) / groups.
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  • Demonstrates little effort and/or interest in engaging residents in the floor community.
  • Has not held all the required floor meetings.
  • Community Living Agreement contradicts the Code of Student Conduct.
  • No Community Living Agreement is present or visible.
  • Is rarely in the building and does not take initiative to interact with residents when in the hall.
  • Has limited understanding of the floor dynamic.
  • Has engaged in / encouraged behavior that is offensive to fellow students and violates the University’s Community of Respect.

Resident Relationships
Rating:Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
  • Knows residents of other floors by name in addition to own residents.
  • Anticipates conflicts and takes proactive measures to address them before they become an issue.
  • Has genuine interest in the health and well-being of each resident.
  • Meets one-on-one with every resident or with roommates at least once during the year.
  • Has provided increased outreach to students of concern / students not connecting.
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  • Knows the first and last name of every resident.
  • Addresses residents by name.
  • Is aware of individual resident issues and needs and actively works to address them.
  • Is comfortable and calm in handling a variety of conflicts.
  • Follows up with residents without reminders.
  • Proactively works with residents to update Roommate Living Agreements throughout the year.
  • Can identify students of concern / students not connecting and has informed supervisors of concern.
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  • Knows the name of every resident.
  • Has taken the opportunity to get to know residents on a deeper level.
  • Appears genuinely invested in the success of each resident.
  • Works to develop a sense of rapport to both counsel and document concerns.
  • Is generally comfortable, balanced, and fair in addressing issues and conflicts.
  • Follows up with residents promptly and communicates information to supervisor.
  • Assists with Roommate Living Agreements in person.
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  • Does not know the names of all residents.
  • Has only a basic knowledge of residents.
  • Overlooks resident problems.
  • Struggles to maintain objectivity when managing conflicts.
  • Follows up with residents only when prompted.
  • Has a limited knowledge of how residents interact with one another and with the Villanova community.
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  • Only knows a few residents on the floor by name.
  • Does not know personal information about many residents.
  • Actively avoids conflict situations.
  • Has not gotten involved in assisting with issues on the floor.
  • Does not follow up on resident concerns..
  • Roommate Living Agreements were not completed with in-person assistance from RA.
  • Cannot identify residents who are frequently present on the hall and in the Villanova community.

Resident Responsibilities Strengths:
ResidentResponsibilities Areas for Growth:

4. Duty

Duty Procedures
Rating:Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
Significantly
Exceeds Expectations / Exceeds Expectations / Meets Expectations / Falls Below Expectations / Significantly Falls
Below Expectations
  • Where applicable, meets with Public Safety Officer at start of PS shift.
  • Completes extra rounds when it is perceived to be an active night in the building.
  • Can be relied on to hold fellow staff members accountable for proper duty procedures.
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  • Consistently uses duty hours to build hall community.
  • Informs a supervisor if duty procedures are not being followed.
  • Utilizes appropriate resources prior to calling a supervisor with questions.
  • Regularly submits service requests for common area damages on duty nights.
  • Removes outdated fliers during duty rounds.
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  • Reports for all assigned duty consistently on time.
  • Completes thorough and timely rounds on a regular basis.
  • Completes final rounds at assigned time.
  • Consistently keeps door wide open while on duty.
  • Utilizes Professional On-Call when necessary & for all “key-in” situations.
  • Abides by the quiet hour policy while on rounds.
  • Always stores master key in a safe, appropriate location.
  • Calls in facilities and custodial needs and emergencies to Public Safety.
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  • Occasionally late for duty.
  • Does not complete thorough rounds (i.e. through bathrooms, common areas).
  • Has failed to complete final rounds.
  • More often than not has had a guest in roomduring duty hours.
  • Calls Professional On-Call or supervisor to answer questions that are found in the manual.
  • Occasionally only props door open a crack.
  • Does not consistently address facilities or custodial needs while on duty
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  • Consistently fails to report to duty on time.
  • Has left the building during duty hours for non-emergencies.
  • Rarely or never completes thorough rounds (i.e. checking bathrooms or common areas).
  • Regularly has a guest in room during duty hours.
  • Has missed duty completely without notification.
  • Has had door closed while on duty.
  • Master Key has been lost or misused.
  • Actively ignores facilities and custodial needs in hall.

Duty Scheduling and Notifications
Rating:Select OneSignificantly Exceeds ExpectationsExceeds ExpectationsMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
  • Consistently plans well in advance and duty switches are for true emergencies only.
  • Steps up to take duty responsibilities in an emergency.
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  • Often assists other RAs with duty switches.
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  • Communicates requests off and duty switches thoroughly in advance.
  • Maintains accurate duty board.
  • Posts signs indicating “on-duty” and “on-rounds” appropriately.
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  • May make late duty switch requests or complete multiple and frequent duty switches.
  • Duty board information is occasionally outdated.
  • Signs indicating “on-duty” and “on-rounds” are missing or misused.
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  • Switches duty with staff without notifying AC or Professional On-Call.
  • Makes unauthorized modifications to the duty structure.
  • Requires frequent reminders to update duty board.

Break Procedures
Rating: Select OneMeets ExpectationsFalls Below ExpectationsSignificantly Falls Below Expectations
Meets Expectations / Falls Below Expectations / Significantly Falls
Below Expectations
  • Completes share of break duty and closing responsibilities.
  • Completes and submits appropriate paperwork for fire safety checks prior to leaving for break as assigned.
  • Turns in and picks up Master Key at break periods.
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  • Has left early for at least one break with little notice to supervisors.
  • Paperwork for fire safety checks was turned in late.
  • Requires reminders to drop off or pick up Master Key before or after a break
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  • On at least one occasion has left early for break without permission.
  • Does not complete fire safety inspections as required.
  • Does not turn in Master Key prior to leaving for break.

Duty Strengths:
Duty Areas for Growth:

5. Policy Enforcement