POSITION DESCRIPTION

Role Title: Quality & Performance Facilitator

(Corporate Services, and Maori Health Directorate)

Reports To:Director of Performance

Team:Performance Team

Direct Reports: None

Location:Dunedin or Invercargill (but travel to other DHB sites is expected)

ROLE OF THE DISTRICT HEALTH BOARD
Our Vision:
  • Better Health, Better Lives, Whanau Ora.
Our Mission:
  • We work in partnership with people and communities to achieve their optimum health and wellbeing.
  • We seek excellence through a culture of learning, enquiry, service and caring.
Our Values:
Kind
Manaakitanga / Looking after our people: we respect and support each other. Our hospitality and kindness foster better care.
Open
Pono / Being sincere: we listen, hear and communicate openly and honestly. Treat people how they would like to be treated.
Positive
Whaiwhakaaro / Best action: we are thoughtful, bring a positive attitude and are always looking to do things better.
Community
Whanaungatanga / As family: we are genuine, nurture and maintain relationships to promote and build on all the strengths in our community.
Our Statutory Purpose:
  • To improve, promote and protect the health of our population.
  • Promote the integration of health services across primary and secondary care services.
  • Seek the optimum arrangement for the most effective and efficient delivery of health services.
  • Promote effective care or support for those in need of personal health or disability support services.
  • Promote the inclusion and participation in society and the independence of people with disabilities.
  • Reduce health disparities by improving health outcomes for Maori and other population groups.
  • Foster community participation in health improvement, and in planning for the provision of, and changes to the provision of services.
  • Uphold the ethical and quality standards expected of us and to exhibit a sense of social and environmental responsibility.

PURPOSE OF THE ROLE
The key purpose of this role will be to facilitate and/or implement improvement activities within the Corporate Services (Finance, Information Systems, Human Resources, Procurement, Building & Property, Quality & Patient Safety, Planning & Funding, and Maori Health Directorate) to support and progress the Performance Excellence & Quality Improvement Strategy and Framework. This will include support to the senior managers and staff in these services to implement improvement methodologies, be involved in innovation, utilise the Performance Excellence framework (Baldrige), and appropriately analyse, measure and report progress.
ORGANISATIONAL COMPETENCIES
Customer Focus / Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Integrity and Trust / Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Drive For Results / Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results.
Managing Diversity / Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.
ROLE SPECIFIC COMPETENCIES
Interpersonal Savvy / Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Process Management / Good at figuring out the process necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
Problem Solving / Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Planning / Accurately scopes out length and difficulty of task and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals, evaluates results.
KEY RELATIONSHIPS
Internal
Quality & Performance Facilitators in other Directorates
Director of Quality
Senior Leadership Team – all directorates
Maori Health Team
Quality and Patient Safety Team
Administrative staff
Business Analysts
Finance Team
Planning & Funding Team
Human Resources Team
Information Systems and Reporting Teams
Building and Property Team
Procurement Team / External
Other District Health Boards
Primary Care Providers
Ministry of Health
Health Quality and Safety Commission
Patients, families and Whanau
Other District Health Boards
Other related agencies, including ACC & NHB
Universities, Polytechnics and other educational institutions
KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED
Essential Criteria
  • Experience in systems improvement methodologies
  • Project Management Qualification (i.e. PRINCE2), or experience using a project methodology
Experience / Knowledge
  • Competent in MS Desktop (MS Word, Excel and Outlook)
  • Familiarity with project management techniques
  • Presentation and training skills
  • Skilled communicator, and proficient at documenting ideas/information
  • Knowledge and experience of clinical activities within a major hospital and its associated patient flows
  • Experience working as part of project teams
  • Competent in MS Project
  • Proficient in data analysis and manipulation in MS Excel

KEY ACCOUNTABILITIES / DELIVERABLES / EXAMPLE MEASURES
Manage Corporate Services/Maori Health Directorateimprovement activities /
  • Undertake problem identification activities using the tools and methodologies as outlined in the PE & QI Framework.
  • Undertake analysis and trending utilising a range of available data. Work in collaboration with the Business Analysts.
  • Facilitate the planning and implementation of processes to rectify issues or optimise opportunities for improvement based on the data and discussion with the services’ manager.
  • Facilitate the Service’s business planning, implementation & monitoring.
  • In collaboration with the Performance team facilitate training for the services/Directorate in system improvement methodologies.
/
  • The improvement methodologies outlined in the Performance Excellence & Quality Improvement Strategy, and Structural documents are utilised by the Services
  • A range of data is used to inform improvement activities i.e. performance and financial measures, performance to Annual Plan, Health Round Table
  • Staff within the Directorate/Service are familiar with the improvement methodologies and know how to use them to identify areas for improvement

Manage Service and Directorate Projects to ensure the project meets its timeline and budget, and risks are mitigated /
  • Establish all project documentation and controls.
  • Complete regular project and progress reports.
  • Provide appropriate communication to ensure all stakeholders are informed about the project and its purpose.
  • Communication strategies are developed and implemented.
/
  • All project documentation is up to date and reflects issues and resolution.
  • Regular reporting is accurate and timely.
  • Key stakeholders are informed, and the project’s progress and success is showcased.

Facilitate the implementation of organisational-wide Patient Safety initiatives within the Directorate /
  • In collaboration with the Quality & Patient Safety team facilitate the implementation, ongoing management and evaluation of patient safety initiatives.
/
  • All patient safety activities are implemented as per the Zero Patient Harm Action Plan & the National Patient Safety Campaign

Manage Baldrige Assessment within the Corporate Services /
  • Facilitate services to utilise the Baldrige Criteria, or aspects of the criteria to measure its performance.
  • In collaboration with the Performance team train and work alongside staff to assess performance in their service areas
  • In collaboration with the Clinician Manager Leadership Team priortise the gaps or areas for improvement, identify solutions and implement.
/
  • Baldrige Criteria is utilised by the Services/Directorate to measure performance

Culture of Innovation /
  • Be the Services’/Directorate’s point of contact for staff ideas and work with them to progress the idea
  • Assist and encourage staff and the Directorate to prepare for the Southern Innovation Challenge
  • In collaboration with the Performance team implement training and support in tools of evaluation and critical thinking
/
  • The Services/Directorate has a number of entries for the Southern Innovation Challenge
  • A range of tools are utilised to help think differently and critically

Note: The above example measures are provided as a guide only. The precise performance measures for this position will require further discussion between the job holder and manager.

Name: ______

Date: ______