ROLE PROFILE
Role Title:Head ofOlder People’s Housing & Community SupportServices
Service Area:Adult Social care
Directorate:Community Wellbeing
Accountable to:Assistant Director Adult Social care
Grade: M
JE Code:JE0009
Purpose of job (outline what, to whom and why)
To develop and deliver a range of high quality and responsive customer focused services for Older People and people with disabilities to include sheltered housing, community alarm services, sheltered housing with care , Day Services and Homecare.
Key Objectives (list what outcomes are essential)
1 / Partnerships with the PCT, other council and partner services, are undertaken which develop policies and deliver services that promote independence, wellbeing and choice for customers, and meet the care requirements following assessment, for older people and people with disabilities2 / A diverse group of managers are managed , which includes undertaking supervision, appraisals, and holding regular team meetings ensuring policies and procedures are being adhered to and updated, and services delivered to a high standard
3 / Heads of Servicework in partnership across adult social care to establish work priorities, to innovate and develop cross Team services, ensuring a seamless adult social care service for customers who receive a health or social care service in Milton Keynes
4 / All policies and procedures are monitored and maintained both within areas of control, ,and across adult social care, delivering a consistent and lawful, application of policy into service delivery, including meeting the requirements for registration and inspections by the Care Quality commission ( or other future regulatory bodies) and other statutory bodies
5 / Service budgets are prepared, monitored and controlled, to ensure that financial targets are met and systems are in place to identify pressure areas and respond appropriately.
6 / Services are managed to ensure continuous improvement , by meeting national and local performance targets and by setting and meeting team improvement targets
7 / Complaints are investigated and reports prepared to ensure timely and appropriate resolution for customers
8 / Disciplinary or capability procedure actions are undertaken as necessary, including chairing hearings, ensuring that staff are managed to work to at least minimum acceptable standards of conduct and service delivery
9 / Professional development is undertaken, and encouraged and supported for all staff,ensuring relevant knowledge of new national and local initiatives is maintained, communicated, and implemented within the teams.
Scope (outline the size or scope of the role, direct or indirect responsibility for people, finances, resources and any special aspects of the role)
People: The role requires the post holder to give clear management direction to approximately 350 members of staff viaa group ofeight direct report managers, from several areas of Housing and Social care, building strong working relationships with HR, Finance, Commissioning to ensure cohesiveness of services ensuring that the service works within the agreed budgets and the councils agreed policies and procedures.
It is the responsibility of the Head of Service to give direction to the managers regarding the policies and procedures of the Council and the requirements of the Care Quality commission to ensure registration status is maintained and the services continue to function.
Financial:This role has responsibility for General fund and Housing Revenue account budgets, of approximately 5.3m. which are in the main staffing costs, but with some capital to maintain buildings systems and equipment. These budgets generate income for the council and have to be closely monitored to ensure that charging policies are effective This also includes grant funds from Supporting People for which reports and proposals must be prepared and negotiated. Bids for capital for funds are also required for improvements and developments.
Non Financial -This role has responsibility for 29 sheltered housing schemes,2 very sheltered housing schemes, 2 day centres and the council’s alarm Centre. This requires the knowledge and ability to manage (in conjunction with housing services) this stock, to ensure it is maintained and is compliant with all statutory regulations
Work Profile (outline the main areas of responsibility and accountability and competencies)
This is a key role in statutory services demanding a professional approach in giving leadership and guidance to a group of managers delivering a wide range of services to an increasing population with complex care needs.
The role holder will need to be aware of and able to implement all the quality standards and performance measures required by and to ensure and monitor that appropriate systems are in place.
The role holder is responsible for the leadership, support and direction of the Home care Service, the Sheltered Housing Service, the developing sheltered housing with care service , day services and the Community Alarm and Telecare Service, this incorporates 350 staff majority of who provide 24 hour/ 7 day a week services to the Community. The focus of this role is to continuously improve and develop these services to meet the changing needs of an increasing population. The role holder needs to be willing to respond to out of hours calls and to be available to manage urgent situations that occur in the evenings and at weekends.
This is a key role in Social care services demanding a professional approach in giving leadership and guidance to a group of registered social care managers, delivering a wide range of services to an increasing population of older people who need care and support services. This service is high profile across the health and social care economy in that it provides the front line, responsive management of those who might otherwise get admitted to hospital or long term residential care.
Within Older people’s housing and community support services this role is responsible for the council’s In-house domiciliary care service, 2 housing schemes for people with a dementia, 2 housing schemes for people who have high care needs, 27 sheltered housing schemes that provide housing support to older people, the council’s city wide community alarm and Telecare service and 2 day care centres. Access team. All of the care services are CQC registered and the services require a registered manager therefore the post holder must ensure compliance with all regulatory requirements
This role has responsibility for significant budget management including grant funds from Supporting People for which reports and proposals must be prepared and negotiated. Bids for capital for funds are also required for improvements and developments.
The role holder is responsible for performance management of staff across these services including dealing with recruitment and selection, workforce planning, and matters of capability and discipline
The role holder is responsible for planning and maintaining the Asset Management strategy for sheltered housing and to work closely with Housing to continue to maintain and develop the physical resources.
These are developing services for the council and as such there is a requirement to promote and market services appropriately. There is specific responsibility to be aware of developing and emerging technological solutions with regards to Tele healthcare and to work with Health partners to roll out the use of such assistive technology.
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Head ofOlder People’s Housing & Community Support Services1
Job Context (attach the organisation chart(s) relating to the role )
PERSON SPECIFICATION
In this section the Skills, Knowledge, Qualification and Competency requirements to perform the role to a satisfactory standard are set out. The extent, nature and level of the role holder’s knowledge and skills should be specified
Awarenesssome knowledge or skills sufficient to show aptitude and the ability to learn in the particular work area
Significant knowledge and skills gained through practice and/or qualification sufficient to fulfil the role requirements
Extensiveknowledge and skills gained through practice and/ or qualification to fulfil the role requirements and contribute to training others and developing policy and practice in the work area
PERSON SPECIFICATION / Examples specific to role / Required / Level / Method of Assessment interview, testing, referenceEssential / Desirable / Awareness / Significant / Extensive
SKILLS AND KNOWLEDGE
Technical knowledge and qualifications /
- A recognised Management qualification. (DMS, MBA or equivalent) or
- A relevant social care or health professional qualification or equivalent
Planning and organising work /
- Plan and organise own work load, to delegate where appropriate, and to achieve deadlines even within shifting priorities work
Planning capacity and resources /
- Maximise the use of financial, human and physical resources to ensure continuous service improvement and value for money
Managing self and personal skills /
- Ensure you have the personal resources to do your job effectively and measure your performance against agreed objectives and address any areas for improvement ; undertake any development activity to ensure that your skill and knowledge meet the needs of the role
Communication /
- Deliver information clearly and succinctly to others in the council, partnerships, external organisations and to customers; employing the council’s standards of plain English to create meaningful statements and being able to communicate at all levels.; use numerical and statistical data accurately to influence others where appropriate
Providing direction /
- Provide leadership to people in a way which motivates supports and enables them to achieve the objectives of MKC’s Vision and Values. Demonstrating a leadership style which inspires and draws out the strengths from individuals within a team
reference
Influencing and interpersonal skills /
- Build working relationships across the organisation to enable sharing of information, whilst demonstrating integrity and sensitivity to confidentiality; Identifying areas of mutual benefit in working with other key stakeholders and build relationships to achieve service improvements across the directorate, council and other organisations
reference
PROBLEM-SOLVING
Using initiative to overcome problems /
- Analyse complex problems and identify and implement solutions which will be meet the needs of the majority of stakeholders
Achieving results /
- Develop flexible but robust medium and long-term plans which support MKC’s Vision and Values for service improvement , making sure that standards are in place for effective communication, monitoring progress and measuring success
reference
Managing risk /
- Demonstrate a highly developed ability to undertake risk assessments to ensure that proportionate and positive risk taking is applied to all situations with the services
Facilitating and Managing change /
- Develop strategies for change which takes note of barriers and risks, and the appropriate monitoring required: putting in place a specific programme, including the necessary resources, supporting mechanisms and communication structure to ensure the planned service improvements are positively managed and implemented
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ACCOUNTABILITY and RESPONSIBILITY
Undertakes tasks without supervision /
- Demonstrate the ability to work autonomously, to set own direction, but also to incorporate into service planning, national and corporate direction when required
Managing people /
- Plan and organise the distribution of work; monitoring progress and quality, measuring against agreed standards, reviewing and updating in the light of developments; Identifying the people required to achieve team and organisational objectives, determining the combination of skills, knowledge and behaviours required to achieve the successful outcome of strategic plans within MKC’s Vision and Values
reference
Managing financial resources /
- Prepare, agree and monitor a budget to achieve goals and aims, taking timely action when there are unforeseen developments and drawing on internal or external expertise when necessary, to ensure value for money and financial balance.
Values and culture /
- Lead by example, and display a commitment to MKC’s behavioural ethics, influencing colleagues by demonstrating, and encouraging a way of working which reflects the principles of the equality and diversity
- Ensure that MKC’s Corporate Equality policy is clearly communicated to all employees.
Customer service /
- Consult with customers to ensure that we are providing what they need to the required standard ,and keep customers involved in changes and developments that may effect them.
- Ensure that all customers have fair and equal access to services and facilitating support and/ or resources, to enable every customer to access the services they need
Health and safety /
- Embed a culture which ensures safety considerations are firmly embedded in the planning and decision processes within your remit and making sure that legislation relating to health and safety which impacts on your service areas are understood by all employees and that the working environment is free from risks and hazards
COMPETENCIES REQUIRED – All post holders must be able to comply with the Council’s core competency requirements which include communication, respect for others, customer service, drive for results, delivering the promise and continuous personal development.
In addition for those posts with management responsibilities the competencies will include managing self and personal skills, providing direction, facilitating and managing change, working with people, using resources, achieving results, promoting policy, values and culture, customer service and health and safety.
Other information
- able to travel to meet service delivery requirements
- available to undertake work outside of normal working hours
Signed Job holder / Signed Line Manager / Signed Assistant Director
Print Job holder / Print Line Manager / Print Assistant Director / Date
Head ofOlder People’s Housing & Community Support Services1