Role Title:Head of Service -Physical Disabilities

April 2011

ROLE PROFILE

Role Title:Head of Service -Physical Disabilities

Service Area:Milton Keynes Community health Services / social care

Directorate:Milton Keynes Community Health Services

Accountable to:Operational Director Adult and Older People’s Transformation – MK CHS

Grade: L

JE Code: JE0012

Purpose of job (outline what, to whom and why)

To provide operational leadership to the Milton Keynes Community health Service (MKCHS) Physical Disability Services. The service provides the following services to people with a Physical Disability: - Community Occupational Therapy, Community Equipment, Wheelchair Therapy and provision, Neuro Rehabilitation Centre (providing rehab and therapeutic intervention on a clinic basis), Falls Service, Clinical Specialist team (home based support to people with brain injury, MS, MND, Epilepsy, Parkinson’s disease).

Key Objectives (list what outcomes are essential)

1 / Partnerships with NHS Milton Keynes, the council and partner services, MKFT (Milton Keynes Foundation Trust) and primary care, are undertaken which develop policies and deliver services that promote independence, wellbeing and choice for customers, and meet the care requirements following assessment, for people with disabilities
2 / A diverse group of managers are managed, which includes supervision, appraisals, and holding regular team meetings ensuring policies and procedures are being adhered to, and services delivered to a high standard
3 / Work in partnership across MKCHS to establish work priorities, to innovate and develop cross Team services, ensuring a seamless adult health & social care service for customers
4 / All policies and procedures are monitored and maintained both within areas of control and across the organisation, delivering a consistent and lawfulapplication of policy into service delivery, including meeting the requirements for registration and inspections by CQC and other statutory bodies
5 / Service budgets are prepared, monitored and controlled, to ensure that financial targets are met and systems are in place to identify pressure areas and respond appropriately.
6 / Manage services to ensure continuous improvement by meeting national and local performance targets and by setting and meeting team improvement targets
7 / Complaints are investigated and reports prepared to ensure timely and appropriate resolution for customers
8 / Disciplinary or capability procedure actions are undertaken as necessary, including chairing hearings, ensuring that staff are managed to work to at least minimum acceptable standards of conduct and service delivery
9 / Professional development is undertaken, encouraged and supported for all staff,ensuring relevant knowledge of new national and local initiatives is maintained, communicated, and implemented within teams.

Scope (outline the size or scope of the role, direct or indirect responsibility for people, finances, resources and any special aspects of the role)

People: The role requires the post holder to give clear management direction to approximately 70 members of staff viaa group of5direct report managers, from several areas of health, building strong working relationships with HR, Finance, Commissioning to ensure cohesiveness of services ensuring that the service works within the agreed budgets and the organisational agreed policies and procedures.

This role requires significant stakeholder engagement particularly with service users, the private and voluntary sector.

It is the responsibility of the Head of Service to give direction to the managers regarding the policies and procedures of the organisation and to ensure monitoring of implementation

Financial:This role has accountability for budgets, of approximately 2.7m. This value includes staffing, non pay and equipment budgets (wheelchair and Med loan equipment).

Rehabilitation Unit Pay 307,263 Non Pay 292,788

Occupational Therapy Pay 463,355 Non Pay 50,858

Med Aid Loan Pay 266,772 Non Pay 572,320

Wheelchair Service Pay 239,380 Non Pay 364,977

Neuro spec team Pay 264,448 Non Pay 17,836

Rehab Medical 93,764 Non Pay 3,250

Specific Responsibilities :

Work Profile (outline the main areas of responsibility and accountability and competencies)

1 Clinical Performance and Organisational management responsibility
To be accountable for the planning and delivery of Physical Disability Services, prioritising needs to provide an effective service
To maintain clinical expertise by providing physical disability services in identified service area and appropriate locations, ie clients’ home, hospital or other setting
To ensure the maintenance of clinical records in accordance with MKCHS policies
To lead and promote evidence-based practice in the services
To promote Physical Disability Services, negotiating priorities where appropriate
To liaise regularly with the Director of Adult and Older Peoples Transformation and Service leads on professional and service issues
To contribute to the design and delivery of services in accordance with the objectives of MKCHS
To be responsible for and effectively manage budgets including budget setting, procurement of capital equipment. Manage budgets in MKCHS and pooled budgets held by MK Council
To agree and implement the service specific objectives arising from MKCHS and MK Council’s objectives
To work within the clinical governance framework adopted by MKCHS
To investigate complaints received by the service and develop systems to facilitate service improvements as a result of investigations
To establish effective working relationships with other services in MKCHS, local authority, voluntary sector and neighbouring PCT Provider Services and participate in partnership working
Convene and chair meetings as required
To prepare papers and proposals for submission to relevant organisations and meetings
To prepare and deliver formal presentations to relevant organisations and meetings
To maintain records relating to staff issues including formal investigations
Robustly monitor and analyse service performance and effectiveness
2 Staff management
To develop and maintain effective communication structures, facilitating two way communication on Service and Trust issues
To ensure that staff maintain up to date written and electronic activity data in accordance with professional and MKCHS standards
To lead on the skill mix, recruitment and retention of staff in the Physical Disability Services
To be responsible for implementation of MKCHS Human Resource policies, such as, flexible working, retirement, disciplinary within the designated service
To support staff in meeting the needs of people referred to the service
To build an effective team with a sense of direction, clear aims and objectives and the ability to achieve goals
To ensure that effective communication systems are in place to enable service delivery to occur
To be approachable for staff to feel confident in discussing confidential and highly sensitive information that may be affecting their working/personal lives
3 Training and development
Attend mandatory training in accordance with MKCHS policy and any other training that is required in order to satisfactorily undertake the duties and responsibilities of the job
To participate and lead service appraisal, and continuous personal and professional development in accordance with the MKCHS policies and procedures and as required by relevant professional bodies
To participate and lead in supervision, in accordance with the MKCHS policies and procedures
To ensure that all staff have effective induction and supervision programmes
To supervise staff and assist in staff and student training through education, guidance and example
To assess training needs of staff and ensure (as far as practicable) that appropriate training is provided to meet those needs
To apply specialist skills and knowledge in order to establish professional competence and fitness to practice
To identify areas for personal and professional development, discuss these with Director and implement agreed actions
4 Health and safety and risk management
Ensure that local policies and procedures are in place to protect the health, safety and welfare of everyone who comes into contact with MKCHS and its’ Physical Disability services
Ensure all incidents are reported and that procedures are in place to reduce risks (including clinical risk) in line with the Trust’s Risk Management strategy
To adhere to Trust policies in relation to Heath and Safety
To undertake risk assessments as and when required and ensure that the Risk Registers are kept up to date and the Director and the Risk Management committee are aware of risks that pose high risks to MKCHS
5 General responsibilities
To contribute to MKCHS policies and procedures and to devise local policies and procedures
To ensure MKCHS policies are adhered to at all times
To maintain and respect patient and staff confidentiality
To comply with the Data Protection Act, Freedom of Information Act and Caldicott recommendations
To complete statistical returns as required locally, regionally and nationally and analyse variations in these
To initiate, participate and co-operate in research based studies, practice development, evaluation, audit and surveys in response to identified need
To represent the service at meetings within the organisation and external organisations
To maintain and improve quality in all areas of work and practices in accordance with the Trust’s systems, standards and guidelines
Ensure that all actions promote equality and diversity in accordance with MKCHS policy and the law
To promote a positive image of MKCHS and establish appropriate professional networks to raise the profile of the service
To adhere to Professional Code of conduct

This role will lead change, specifically by promoting the integration of services for older people and physically disabled adults, and by developing an integrated and singly managed Service across health and Social care

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Head of Service -Physical Disabilities

April 2011

Job Context (attach the organisation chart(s) relating to the role )

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Head of Service -Physical Disabilities

April 2011

PERSON SPECIFICATION

In this section the Skills, Knowledge, Qualification and Competency requirements to perform the role to a satisfactory standard are set out. The extent, nature and level of the role holder’s knowledge and skills should be specified

Awarenesssome knowledge or skills sufficient to show aptitude and the ability to learn in the particular work area

Significant knowledge and skills gained through practice and/or qualification sufficient to fulfil the role requirements

Extensiveknowledge and skills gained through practice and/ or qualification to fulfil the role requirements and contribute to training others and developing policy and practice in the work area

PERSON SPECIFICATION / Examples specific to role / Required / Level / Method of Assessment interview, testing, reference
Essential / Desirable / Awareness / Significant / Extensive
SKILLS AND KNOWLEDGE
Technical knowledge and qualifications / A recognised Management qualification. (DMS, MBA or equivalent) or
A relevant social care or healthprofessional qualification ( or equivalent ) / x / reference
Planning and organising work / Plan and organise own work load, to delegate where appropriate, and to achieve deadlines even within shifting priorities work / x / x / testing
Planning capacity and resources / Maximise the use of financial, human and physical resources to ensure continuous service improvement and value for money / x / x / interview
Managing self and personal skills / Ensure youhave the personal resources to do your job effectively and measure your performance against agreed objectives and address any areas for improvement; undertake any development activity to ensure that your skill and knowledge meet the needs of the role / x / x / interview
Communication / Deliver information clearly and succinctly to others in the council, partnerships, external organisations and to customers;employing the council’s standards of plain English to create meaningful statementsand being able to communicate at all levels; use numerical and statistical data accurately to influence others where appropriate / x / x / Interview/ testing
Providing direction / Provide leadership to people in a way which motivates supports and enables them to achieve the objectives of PCT Strategic Objectives and Values. Demonstrating a leadership style which inspires and draws out the strengths from individuals within a team / x / x / Interview/
reference
Influencing and interpersonal skills / Build working relationships across the organisation to enable sharing of information, whilst demonstrating integrity and sensitivity to confidentiality; Identifying areas of mutual benefit in working with other key stakeholders and build relationships to achieve service improvements across the directorate, council and other organisations / x / x / Interview/
reference
PROBLEM-SOLVING
Using initiative to overcome problems / Analyse complex problems andidentify and implement solutions which will be meet the needs of the majority of stakeholders / x / x / Interview/ testing
Achieving results / Develop flexible but robust medium and long-term plans which support PCTs Strategic Objectives and Values for service improvement, making sure that standards are in place for effective communication, monitoring progress and measuring success / x / x / Interview/
reference
Managing risk / Demonstrate a highly developed ability to undertake risk assessments to ensure that proportionate and positive risk taking is applied to all situations with the services / x / x / Interview/ testing
Facilitating and Managing change / Develop strategies for change which takes note of barriers and risks, and the appropriate monitoring required: putting in place a specific programme, including the necessary resources, supporting mechanisms and communication structure to ensure the planned service improvements are positively managed and implemented / x / x / Interview/
reference
ACCOUNTABILITY and RESPONSIBILITY
Undertakes tasks without supervision / Demonstrate the ability to work autonomously, to set own direction, but also to incorporate into service planning, national and corporate direction when required / x / x / Interview/ testing/reference
Managing people / Plan and organise the distribution of work; monitoring progress and quality, measuring against agreed standards, reviewing and updating in the light of developments; Identifying the people required to achieve team and organisational objectives, determining the combination of skills, knowledge and behaviours required to achieve the successful outcome of strategic plans . / x / x / Interview/
reference
Managing financial resources / Prepare, agree and monitor a budget to achieve goals and aims, taking timely action when there are unforeseen developments and drawing on internal or external expertise when necessary, to ensure value for moneyand financial balance. / x / x / Interview/ testing/reference
Values and culture / Lead by example, and display a commitment to PCT’s behavioural ethics, influencing colleagues by demonstrating, and encouraging a way of working which reflects the principles of the equality and diversity
Ensure that PCT’s Equality & Diversity policy is clearly communicated to all employees. / x / x / interview
Customer service / Consult with customers to ensure that we are providing what they need to the required standard and keep customers involved in changes and developments that may effect them.
Ensure that all customers have fair and equal access to services and facilitating support and/ or resources, to enable every customer to access the services they need / x / x / interview
Health and safety / Establish a culture which ensures safety considerations are firmly embedded in the planning and decision processes within your remit and making sure that legislation relating to health and safety which impacts onyour service areas are understood by all employees and that the working environment is free from risks and hazards / x / x / interview

COMPETENCIES REQUIRED – All post holders must be able to comply with the Council’s core competency requirements which include communication, respect for others, customer service, drive for results, delivering the promise and continuous personal development.

SPOKEN ENGLISH FLUENCY DUTY REQUIREMENT - The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for this post.

In addition for those posts with management responsibilities the competencies will include managing self and personal skills, providing direction, facilitating and managing change, working with people, using resources, achieving results, promoting policy, values and culture, customer service and health and safety.

Other information

• able to travel to meet service delivery requirements
• available to undertake work outside of normal working hours

Signed Job holder / Signed Line Manager / Signed Service Head/ Assistant Director
Print Job Holder / Print Line Manager / Print Service Head/ Assistant Director / Date

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Head of Service -Physical Disabilities