April 2011
ROLE PROFILE
Role Title: Development Manager - Housing and Support
Service Area: Joint Learning Disability Service
Directorate: Community Wellbeing
Accountable to: Joint Services Manager – Learning Disability
Grade: K
JE Code: JE0034
Purpose of job (outline what, to whom and why )
To develop, manage and co ordinate the housing and support services available to people with a learning disability in Milton Keynes. To ensure that services are person centred and of a high quality.
To manage the internal floating support service for adults with learning disabilities (Community Support Team), and ensure that service delivery is in line with service specifications, legislation and guidance.
Key Objectives (list what outcomes are essential)
1 / Maximise choice and quality of housing and support services to meet the needs and aspiration of local people with a learning disability2 / Deliver balanced budgets and meet local need in the designated service areas. This includes income fromgrants, social care purchasing and staffing budgets.
3 / Manage the service delivery of the Community Support team, be “Registered Manager” for the Community Inclusion Service and ensure that these services meet all requirements of CQC and inspectionsare managed well.
4 / Ensure that all data required for PIs, Supporting People and Joint Commissioning is collected and available to support returns as required.
5 / Ensure that all staff within the service receive appropriate supervision, appraisal and training and that training needs are incorporated in the joint service training plan.
6 / Develop and implement a user led quality assurance system appropriate for supporting living services.
7 / Work with the Commissioner and local housing and support providers to ensure that capacity keep pace with need.
8 / Ensure that local housing resources where the Joint Learning Disability team have nominations are targeted effectively.
9 / Ensure that the local learning disability service is well informed of both local and national developments in relation to housing and support. This will include ensuring compliance with changes in legislation and enabling staff to support service users with changes and benefits.
10 / Work with local housing providers, including MKC housing to develop appropriate housing to the changing needs of service users.
Scope (outline the size or scope of the role, direct or indirect responsibility for people, finances, resources and any special aspects of the role)
This role has overall responsibility for the registration of the Community Inclusion Service – supported living service. This comprises both directly being responsible for the Community Support Team (CST) which has around 40 members of staff with associated delegated responsibilities.
To manage and monitor the Community Support Team budget of over £1m. In addition to manage theSupported Living purchasing budget of over £4m including income from Continuing Health Care. This will include participating in contract monitoring with Contracts and Commissioning and working closely with CTALD to remain up to date with the need for new packages.
There are specific responsibilities in relation to Supporting People and liaison with housing support providers including leading the local Housing Allocation processfor adult with a learning disability. This role will provide the leadership needed in relation to the development of both in house and purchased supported living services.
Responsible for the main office base and its environment at Stantonbury Campus as well as oversight of a number of properties where the service has nomination rights which are important to maintain through appropriate liaison with external housing providers (and to develop these links in order to maximise housing availability).
Work Profile (outline the main areas of responsibility and accountability and competencies)
The key areas of responsibility include:
- Working with commissioning to develop a long term strategy to meet housing and support needs for people with a learning disability in Milton Keynes.
- Leading a range of HR processes including investigations, recruitment and performance management of staff. These processes may be informed by the PCT or MKC HR policies, depending of the terms and conditions of the member of staff.
- Ensure that staff within the service are working to all required policies, both local and corporate
- Ensuring that the Joint Services manager is well informed of developments and issues.
- Report to the service manager monthly on financial performance and forecast competently for year end.
- Lead on the implementation of any changes required within the service area
- Ensure that quality standards are met
- Lead consultations with staff or service users as required
- Deputise for the Joint Services Manager as required
- Represent MKC at national forums in relation to supported living
- Lead a local consortium of Supported Living providers to ensure best practice locally
- Working co-operatively with other service managers to ensure CQC registration is maintained
Development Manager - Housing and Support1
April 2011
Development Manager - Housing and Support1
Work Area / Assessable Criteria Specific to Role / Required / Level / Method of Assessment, interview, application form tested at interview, testing, referenceEssential / Desirable / Awareness / Significant / Extensive
SKILLS AND KNOWLEDGE
Technical knowledge and required skills and essential qualifications area / Assessable criteria
Qualifications and/ or Professional membership level / Social work qualification (DipSW, CQSW, Degree in social work or equivalent) or
RMH, LD or General registered nurse, OT or other relevant professional qualification
Management qualification or equivalent
Teaching Cert or Practice teaching award / X
X
X / X / Application form
Skills / Ability to analyse complex information, summarise and record relevant information clearly and concisely so that information can be easily understood by users and colleagues.
Ability to manage and deal effectively with conflict
Ability to lead and motivate others
Ability to work as part of a team with Adult Health and Social Care in a multi-agency setting
Assessment skills – ability to demonstrate understanding of process and evidence of ability to apply skills
Ability to lead on customer issues and resolve complaint effectively
IT skills i.e. including word processing, databases, spreadsheets.
Ability to lead and influence other providers and developing strategy to meet local needs. / X
X
X
X
X
X
X
X / X
X
X
X
X
X
X / X / interview
Planning and organising / Plan and organise own work load, delegate where appropriate, and achieve deadlines even within shifting work priorities. / X / X / Testing/interview
Managing risk / Demonstrate a highly developed ability to undertake risk assessments to ensure that proportionate and positive risk taking is applied and encouraged. / X / X / interview
Knowledge / Detailed knowledge of the national guidance, policies and legislation relevant to community health and social care services
An understanding and commitment to person centred approaches in health and social care services
Understanding the principles of public sector budgets
Experience of managing Adult Safeguarding investigations and knowledge of current research and guidance in this area
Demonstrable evidence of working in a multi-agency settings
Demonstrable evidence of knowledge of housing legislation, Mental Capacity Act and Ordinary Residence / X
X
X
X
X / X / X
X
X
X / X
X / Interview/testing
Travel requirements / Able to travel as required to undertake role (essential car user) / X / Application form
Working Pattern
(shift, Working out of normal hours) / Available to undertake work outside normal working hours, to work flexibly and be on call for emergencies / X / Application form
Other / Evidence of ability to manage crisis situations in a calm and proactive manner
Evidence of commitment to equality of opportunity / X
X / X
X / interview
Work Area / Assessable Criteria Specific to Role / Required / Level / Method of Assessment, interview, application form tested at interview, testing, reference
Essential / Desirable / Awareness / Significant / Extensive
Qualities for Achieving Excellence
To be used for non management Jobs
COMMUNICATION / Assessable criteria
Communicating verbally / Delivering information clearly and succinctly to others in the council, partnerships, external organisations and to customers / X / X / interview
Communicating in writing / Employing the council’s standards of plain English to create meaningful statements. Using the best channel for the message / X / X / Application form/ testing
Working with numbers / Being able to use numerical and statistical data accurately to influence others where appropriate / X / X / Testing
Developing relationships / Building and developing positive and ethical relationships and networks which help to get the work done
Employing suitable interpersonal skills and being able to communicate at all levels / X
X / X
X / interview
CUSTOMER SERVICE / Assessable criteria
Involving customers to improve our service / Consulting with customers to ensure that we are providing what they need to the required standards
Keeping customers involved in changes and developments that may effect them
Balancing different customer needs and expectations / X
X
X / X
X
X / interview
Ensuring personal information is treated confidentially / Acting In line with the council’s policy and legislation information which states that people must be treated respectfully and confidentially / X / X / interview
DELIVERING THE PROMISE (Commitment) / Assessable criteria
Delivering the service and objectives / Taking responsibility for delivering own work and meeting agreed work objectives, working to local frameworks and guidelines. Being able to foster a sense of ownership of the objectives within the team / X / X / Interview/testing
Utilising resources efficiently and effectively / Using resources efficiently and effectively and in line with the Council’s environmental responsibilities and best value guidelines. / X / X / Interview/testing
Working in a team / Being part of the local and larger team and supporting these teams to achieve their work goals. / X / X / Interview
RESPECT FOR OTHERS / Assessable criteria
Valuing differences / Reinforcing the opportunities and benefits of sharing experiences that are different from our own
Challenging inappropriate behaviour to ourselves and others / X
X / X / interview
Working with partners / Seeking to work with other organisations for the mutual benefit of both parties / X / X / interview
Learning from people who are different from ourselves / Working across professions, directorates and traditional boundaries. / X / X / interview
CONTINUOUS PERSONAL DEVELPMENT / Assessable criteria
Developing to deliver your current role more effectively / Continuously developing knowledge, skills and abilities to meet the roles current needs of the role / X / X / Application form/interview
Meeting new challenges in your job / Identifying and willingly undertake training and development to embrace change / X / X / interview
DRIVE FOR RESULTS / Assessable criteria
Contributing to improving the service / Providing suggestions and feedback on working methods to improve performance. Leading by example / X / X / interview
Being receptive to change / Being open to ideas on how to improve the current methods and levels of service. Taking measured risks to try new ideas. / X / X / interview
Work Area / Assessable Criteria Specific to Role / Required / Level / Method of Assessment, interview, application form tested at interview, testing, reference
Essential / Desirable / Awareness / Significant / Extensive
Management Competency Framework
PROVIDING DIRECTION / Assessable criteria
Providing clear, positive leadership / Providing leadership to people in a way which motivates, supports and enables them to achieve the objectives of MKC’s
Vision and Values/PCT’s objectives and in turn those of the integrated services Demonstrating a leadership style which inspires and draws out the strengths from individuals within a team / X / X / interview
Developing and implementing operational plans in your area of responsibility / Planning, creating and supporting activities which support and contribute to corporate and departmental and strategic objectives / X / X / interview
FACILITATING AND MANAGING CHANGE / Assessable criteria
Being open and receptive to change / Responding positively to change within your work area and taking responsibility for putting into practice changes which are being implemented / X / X / interview
Encouraging innovation in your team / Encouraging people to improve current services and ways of doing things by developing a climate in which people think creatively about practice, systems and processes, and apply new approaches to produce better results / X / X / interview
USING RESOURCES / Assessable criteria
Making efficient use of what is available / Ensuring that all resources are used responsibly, avoiding unnecessary waste / X / X / Interview/testing
Managing a budget / Preparing, agreeing and monitoring a budget to achieve goals and aims, taking timely action when there are unforeseen developments and drawing on internal or external expertise when necessary / X / X / Interview/testing
ACHIEVING RESULTS / Assessable criteria
Managing risk / Identifying and evaluating risks systematically, communicating information to enable appropriate and timely action; recognising situations where risk may be justifiable / X / X / interview
Improving organisational performance / Leading, managing and supporting improvements to services and processes, inviting and sharing knowledge and ideas on how improvements can be made / X / X / interview
WORKING WITH PEOPLE / Assessable criteria
Allocating work and monitoring progress and quality in your area of responsibility / Planning and organising the distribution of work; monitoring progress and quality, measuring against agreed standards, reviewing and updating in the light of developments / X / X / interview
Providing learning and development opportunities / Supporting and enabling colleagues to improve performance through a continuous learning culture in which appropriate resources are available and employees are encouraged to take responsibility for their own development / X / X / interview
Recruiting, selecting and retaining people / Ensuring that people who are employed, directly or indirectly, will bring appropriate skills and behaviours to the role and will grow and develop, adding value to MKC / X / X / interview
Planning the workforce / Identifying the people required to achieve team and organisational objectives, determining the combination of skills, knowledge and behaviours required to achieve the successful outcome of strategic plans within MKC’s Vision and Values / X / X / interview
HEALTH AND SAFETY / Assessable criteria
Ensuring compliance with legal requirements / Making sure that laws relating to health and safety and laws relating to your service area are understood by all employees and that the working environment is free from risks and hazards / X / X / interview
Ensuring an effective organisational approach to health and safety / Leading the overall approach to contribute to the well-being and productivity of staff; to decrease risks and maintain the integrity of MKC as a safe place / X / x / interview
PROMOTING POLICY, VALUES AND CULTURE / Assessable criteria
Promoting equality of opportunity and diversity in your team / Promoting awareness within your team to ensure that they understand the opportunities and benefits of diversity / X / X / interview
Ensuring compliance with legal, ethical and social requirements / Ensuring that your team displays behaviour which is appropriate to their responsibilities in relation to the law and MKC’s policy on equal opportunities, discrimination and diversity / X / X / interview
COMMUNICATION / Assessable criteria
Developing productive working relationships with partners and colleagues / Building and developing relationships and networks with people in your own and other organisations to enable up to date and accurate information to be shared / X / X / interview
Creating a culture of “open and honest” communication / Developing an environment of two-way communication in which people are encouraged to ask questions, trust the credibility and integrity of the answers they receive and feel confident enough to challenge / X / X / interview
Signed Job holder / Signed Line Manager / Signed Service Head / Date
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