American Heritage FCU
Fraud Awareness
Each group will review the scenario(s) they are assigned. The group will have 10 minutes to answer the questions. They will act out their scene for the group including the decision and reasoning behind it.
Case Study: Payroll Check
1. Rich Johnson presents his “payroll” check from Thomas Jefferson University drawn on Wachovia for $986.58 that he would like to cash. Account has been opened for 5 months and there has been no recent activity on the account for the last 4 months.
Does anything concern you about the transaction? What red flags do you notice if any? Do you think the check could be fraudulent? Why?
What tools or information would you use to make your decision?
Would you hold the check? How long?
How would you explain the situation to your member?
Case Study: Payroll Check
2. Joyce Cohen presents her “payroll” check from Walmart for $1100.62. She has requested that you do not put a hold on the item. You are familiar with Joyce but did not know that she was working for Walmart. Also, she does not currently have enough on deposit to cover this item. Joyce has overdrawn her account several times in the past few months.
Does anything concern you about the transaction? What red flags do you notice if any? Do you think the check could be fraudulent? Why?
What tools or information would you use to make your decision?
Would you hold the check? How long?
How would you explain the situation to your member?
Case Study: Mystery Shopping Opportunity
3. Frank Williams presents a check drawn on First American Bank from IKEA for $3456.00. He tells you that it is his payment for becoming a secret shopper. He explains that he needs access to this money as he needs to wire funds through Western Union as part of his evaluation.
Does anything concern you about the transaction? What red flags do you notice if any? Do you think the check could be fraudulent? Why?
What tools or information would you use to make your decision?
Would you hold the check? How long?
How would you explain the situation to your member?
Case Study: Large Personal Check
4. Holly Drake presents a check drawn on TD Bank from Debra Smith for $1985.00. She mentions that she sold a few things on eBay and is hoping to go on vacation with the money she is making selling her unwanted items. The only problem is that the buyer made a mistake and she needs to send her back $500.00. Holly has been a member for years and has not had any issues with NSFs.
Does anything concern you about the transaction? What red flags do you notice if any? Do you think the check could be fraudulent? Why?
What tools or information would you use to make your decision?
Would you hold the check? How long?
How would you explain the situation to your member?
Case Study: Lottery Winning
5. Leanna Davis presents a check drawn on Bank of America from Allstate for $4990.40. She tells you that she is so excited she won a sweepstakes. She has never won anything before. But before she receives the $250,000.00 prize, she needs to prepay her taxes and insurance with this check.
Does anything concern you about the transaction? What red flags do you notice if any? Do you think the check could be fraudulent? Why?
What tools or information would you use to make your decision?
Would you hold the check? How long?
How would you explain the situation to your member?
Case Study: Wire Transfer
6. Brian Combs just got a Home Equity loan with AMHFCU. He is taking an advance so he can purchase $5,000 worth of electronics from Malaysia. He will be wiring the money to the company today.
Does anything concern you about the transaction? What red flags do you notice if any?
Do you think the member is at risk for fraud? Why?
Would you hold the check? How long?
How would you explain the situation to your member?
Case Study: Multiple Checks
7. Walter Jones is making a check deposit at your branch for $865.00. The warning states that he has made transactions in the last 2 days. After reviewing the account, you notice that he has been in another branch today with a check for $930.00
Does anything concern you about the transaction? What red flags do you notice if any?
What tools or information would you use to make your decision?
Would you hold the check? How long?
How would you explain the situation to your member?