RICHMOND CARERS CENTRE

USERS SURVEY

We are asking carers who have had contact with Richmond Carers Centre in the last few months, to answer a few questions about our services in order that we can obtain their views on what we provide and get suggestions about how to do things better or differently.

We very much hope you can find the time to take part in this survey, which is anonymous and should only take a few minutes to complete. If there are questions, which you do not feel comfortable in replying to, then just leave them blank.

Would you please return the completed survey to us by3rd September 2010 (no stamp required) to the following freepost address:

FREEPOST RRKZ-TTCE RYES

Richmond Carers Centre

5 Briar Road

Twickenham TW2 6RB

Alternatively you can access the form on our website type in your responses and email it to the Centre at

CONTACTING RICHMOND CARERS CENTRE

Please tick the box that fits best your response / YES / NO / USUALLY
I find it easy to make contact with Richmond Carers Centre
The telephone support line is answered courteously
Phone messages and letters are responded to quickly
Letters sent by Richmond Carers Centre staff are clear and informative
Visitors to Richmond Carers Centre are made welcome
The environment at Richmond Carers Centre is comfortable

HOW EFFECTIVE IS RICHMOND CARERS CENTRE?

Please tick the box that fits best your response / YES / NO / USUALLY
Contact with Richmond Carers Centre helps me in my role as a carer
Richmond Carers Centre is my first point of contact for advice
about carers’ issues
Richmond Carers Centre acts as a valuable voice for carers
I would recommend Richmond Carers Centre to other carers
I am satisfied with the service provided by Richmond Carers Centre

Please continue overleaf:

SERVICES/EVENTS PROVIDED BY RICHMOND CARERS CENTRE

(NB: Please only respond where you have actually used the specified services)

Please tick the box that fits best your response / YES / NO / USUALLY
Advice and Information:
The advice/information provided by Richmond Carers Centre staff is clear and helpful
Listening Support: face to face or by telephone:
I find this support helpful and empathetic
Newsletter:
I find this interesting and informative
Website:
Is easy to use
Regular Activity Groups- Art workshops, digital photography, book club, knit and natter:
These are stimulating and enjoyable

Support Groups:

I find these to be supportive and welcoming
Carers’ Information Workshops:
The programme is relevant and well run

Social Events and Outings for Carers:

These are enjoyable and well run

Carers Conference and Carers Rights Day:

Events such as these are important to me as a carer

Well-being Services- Complementary Therapies, Counselling and Relaxation Groups

Make a positive difference to my health/well-being

Other comments you might have about the service you have received from Richmond Carers Centre:

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Finally, we would welcome any suggestions you might have about how to improve or extend our services.

Please let us have any additional feedback, suggestions or comments below. Your input is important in helping us develop our service to meet your needs.

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THANK YOU VERY MUCH FOR HELPING US TO EVALUATE OUR SERVICES

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