Richard White Dip Mgmt
Bede House Farm, 9 Lyndon Road, North Luffenham, Rutland, LE15 8JZ
Home +44 (0) 1780 72 00 49 Mobile +44 (0) 7977 508366
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PROFILE:
Senior executive with expertise in transformational change and strategy. Experienced Financial Services programme/portfolio director and interim operational manager in UK and Europe. Programme manager across multiple sectors including, public sector, car leasing, and business process outsourcing. Track record of delivering exceptional results across business change programmes, major IT developments and people management. Budget accountabilities in excess of £50m and benefit delivery in excess of £60m p.a.
KEY SKILLS:
· Operational management
· Change management across organisations
· Merger and acquisition expertise
· Business and IT programme and strategy directorship
· Productivity and motivational transformation
· Portfolio and programme assurance
· Interim operational management
· Cultural change
· Outsourcing programmes
· Commercial negotiator
EXPERIENCE:
Programme Manager Equifax UK Limited June 2012 – Jan 2013
CEO Executive Manager (Interim)
Equifax is a multinational with in excess of $2bn revenue per annum operating throughout the world. The Company specialises in the provision of business and consumer information supporting corporate decision making across a range of business activities. Using advanced analytics and proprietary solutions to create customised insights and empower clients to make informed decisions. Equifax UK has achieved double digit growth over the last 3 years.
My appointment delivers the programme management of a business transformation programme delivering organisational and infrastructure improvements to support the delivered growth over recent years and planned future expansion through organic and inorganic growth. In delivering executive support to the CEO I am providing a control and management framework in a fast moving and growing organisation to support his activities in pursuit of corporate objectives.
Key achievements
· Delivery of business improvement and restructure initiatives in IT, Process and HR
· Production of a corporate targeting operating model
· Supporting the delivery of budget and business projections for a 3 year horizon
· Delivery of an operating plan to support strategic imperatives
· Management and control of CEO focus on key strategic and tactical imperatives.
Programme Manager/ Phoenix Life Limited Jun 2010 – May 2012
Head of Function (Interim)
Phoenix Life Group is the UK’s largest ‘closed’ life funds business with 7.6 million policies in force and assets of around £69 billion. The With Profit Management division is accountable for the financial management of the company’s 13 with profit funds. Acquisition and merger activity had delivered inconsistent processes, low morale, unacceptable quality levels leading to a significant risk to the business.
My appointment delivered management initiatives to support sustainable models for increased quality and productivity. Morale levels increased and excessive staff turnover was stopped.
Key achievements
· Delivery of Solvency II financial management deliverables on time to budget
· Development of a sustainable portfolio process model transition in preparation for further acquisitions or group rationalisation
· 90% increase in quality measures during the assignment
· Rationalisation of financial management functions into a single site
· Increased staff morale delivered increased productivity through reduction in process lapse times by 20%
· Programme management of an initiative to restructure WP funds and entities with the Phoenix
Life Group delivering embedded value in excess of £10m year on year
· Programme Assurance of all project work undertaken by the With Profits Management Team on all cyclical and unique projects and programmes
· Programme Assurance of with profits responsibilities within a complete transformation of actuarial services delivering >£10m in operating costs
Sabbatical Apr 2009 to May 2010
· Year of study to achieve Management Diploma
· Fund raising for Médecins Sans Frontières.
Programme Manager (Interim) West Sussex County Council Apr 2008 - Apr 2009
In 2008 West Sussex County Council embarked on a programme to undertake a review of all services within Council remit. Customer centric and efficient approach taken for the provision of all services resulting in annual expenditure reductions by an incremental £60m. I managed the programme managed the review with a core budget of £21m and inclusive budget circa £50m, project team of 50 and subject matter experts numbering circa 500.
Key Achievements
· Delivery of £10m annualised revenue savings during 2008/2009, £50m over 2009/2011,
· Programme delivery under budget by £800k during year 2008/2009; all milestones met according to plan
· Programme Definition Document defining programme scope, costs, benefits and plans etc. Approved by Chief Executive and Cabinet members
· Enhancement and realignment of SAP deployments for HR support including revised HR policies and processes
· Development and implementation of customer support strategy to maximise ‘once and done’ opportunities for customers and ‘single point of entry’ for all queries
· Review of the provision of 260 individual front and back office service lines across a spectrum of 55 service categories
· Development of Transformational Plan to support the rationalisation and increased efficiency of back office services, including outsourcing options.
Programme Manager (Interim) ING Car Lease Feb 2007 – Apr 2008
ING Car Lease purchased Appleyard Contract Vehicles (AVC) in July 2006 as a component of a strategic growth strategy to move ING into the top 10 of car leasing operations in the UK. Delivered the merger and efficiency programme; budget cost circa £8m with >50 project personnel. Implemented a rationalised business resulting in a net increase in customers with revenue increase of 20% in year 1.
Key Achievements
· Merger of organisations achieving all KPIs on time, on plan 10% under budget
· Increase in combined revenue including retention of all key customers by 12%
· Enhancement of IT and administrative systems to support new products and processes
· Business Consultancy delivery ensuring cost efficiencies of business operating model and scalability opportunities using DMAIC (six sigma) methodology.
Programme Manager Diligenta (Interim) May 2006 – Jan 2007
Diligenta specialises in life and pension BPO. The programme developed a new UK compliant life and pensions administration package and migrated data from the current portfolio of 11 legacy administration platforms. I was deputy Programme Director and programme managed 6 data management work streams including repeatable data migration processes. Programme value £66m over 4 years.
Key Achievements
· Delivery of consultancy in setting up and creating the management and programme structure for the delivery of a £66m programme over 4 years
· Development of the end to end programme plan, budget and forecast, 18 work streams
· Recruitment of permanent management team of 6 to support the programme implementation
· Establishment of a strategy to support the acquisition of additional books of business.
Business Programme/ Clerical Medical International Apr 2004 – May 2006Portfolio Manager
European division of HBOS Financial Services operating in Luxembourg, Netherlands, Germany, Austria, Italy and Spain. Creation of programme management and project office functions from a green field environment. Ran a successful portfolio of circa 30 programmes and projects with an annualised budget of €40m.
Key Achievements:
· Establishment and recruitment of a 30 strong project management team from start up to delivery portfolio requirements
· Programme Assurance of all development portfolio, circa 30 concurrent programmes.
· Delivery of end to end projects including technology to take advantage of a unique tax opportunity in Germany at the end of 2004 which saw CMI monthly income rise from €12m per month to €30m per month. Delivery of new tax efficient unit linked life and annuity products into the German, Austrian and Italian markets enabling CMI to continue operating.
· Customer Service change management programme delivering a productivity increase of 25%.
Programme Manager AXA Life 1979 – Jul 2003
Leading global insurance company AXA with €742 billion assets under management. I managed the delivery of Sales and Marketing aspects of AXA Life business development programmes resulting in 32% increase in business and > £32m annualised profit.
QUALIFICATIONS: Post Graduate Professional Diploma in Management, (Open) 2011
Six Sigma Process Methodology 2002
DMAIC Methodology Training 2002
BEYOND WORK: Percussion leader in a top 10 UK brass band, cycling, walking, flying, golf, swimming, keeping fit.