RFP Questions and Answers Round 1

Establishment of a Learning Academy

RFP Questions and Answers Round 1

Issued June 12, 2015

MFW EMPLOYEES

Question #1: Do you have an organizational chart, and can you share it?

Response #1: Not required for submission of proposal.

Question #2: How many employees do you have, and what are the locations of the employees?

Response #2: MFW has 569 employees total - 94 are located at headquarters (Amman), and 475 are spread across 52 branches in Jordan.

Question #3: Do you have job descriptions, and can you share them?

Response #3: No, not at this stage.

Question #4: Do you have a competency framework for the jobs, and can you share it?

Response #4: No, not at this stage.

MFW BENEFICIARIES

Question #5: What is the number of MFW beneficiaries in Jordan, and where are they located?

Response #5: Active beneficiaries total 117,000. They are located across Jordan. MFW has 52 branches covering all Jordanian governorates.

Question #6: What is the proportional geographic distribution of the MFW’s beneficiaries in Jordan by governorate?

Response #6: See the table below

Amman / 31.6%
Balqa / 8.0%
Zarqa / 15.1%
Madaba / 4.2%
Irbid / 18.1%
Mafraq / 6.2%
Ajloun / 3.0%
Jarash / 4.2%
Karak / 4.3%
Tafileh / 2.2%
Maan / 1.5%
Aqaba / 1.6%

Question #7: What are the industries ofMFW beneficiaries (i.e. hand crafts, beauty salons, dairy products)?

Response #7: MFW beneficiaries can be found in all industries.

Question #8: What are the types of loans disbursed by MFW? And how many beneficiaries benefit from each loan type/segment? What are the minimum and maximum loan values?

Response #8: See table below.

Loan Type / Loan Size / Repayment Period / Beneficiaries / Description
Tadamun / Up to JD 900 / Up to 18 months / 95,000 / Tadamun Loan is offered to women with existing home-based businesses. Each borrower in the solidarity group runs an individual home-based business. Borrowers use the loan to purchase goods or materials required for running their business, or to further expand it.
Seasonal / Up to JD 200 / 8 months / 8,000 / Seasonal loan, which is parallel to Tadamun, is designed to support these beneficiaries’ projects. It is available to groups of women, each of whom runs her own business.
Tatweer / Up to JD 25,000 / Up to 36 months / 19,000 / Tatweer Loan primarily focuses on micro and small independent businesses and is available to both men and women running businesses in existence for a minimum of six months. Borrowers use their loans to purchase fixed assets or working capital.
Umoumah / Up to JD 300 / 3,900 / Umoumah loan is designed to assist expectant mothers during pregnancy and childbirth by covering the medical expenses and buy necessary nutrition and food complements.
Public Cars / JD 1,500 / 18 months / 2,100 / Public Cars loan provides owners of public cars of any type with the required funding to pay for their cars’ annual licensing, insurance and maintenance fees.
Jami’ati / Up to JD 2,000 / Up to 36 months / 700 / Jami’ati loan is granted to students who have 3 semesters or less to graduate. It is designed to help students and low-income families cover university fees, whether public or private.
Mehnati / Up to JD 2,000 / Up to 24 months / 760 / Mehnati loan targets ambitious youth who wish to take training courses to mold their knowledge and skills, but their financial status hinders their way.
Motaka’edat Loan / up to 3,000JD / with 36 month / 760 / This loan is tailored for women aging 45 years and above, to help them initiate a project or improve a current project.

PHASE I: TRAINING NEEDS ASSESSMENT

Question #9: Is there an expected project commencement date?

Response #9: It is anticipated that work will begin towards the end of August/beginning of September.

Question #10: What is the expected sample size from MFW’s beneficiaries?

Response #10: Expected sample shall not be below 200 clients.

Question #11: Who is covered in the assessment of beneficiaries? Owners of the respective entities only, or owners and their teams?

Response #11: The beneficiaries’ assessment will cover both owners and their teams.

Question #12: What is the expected sample size from MFW’s staff members?

Response #12: Expected sample shall not be below 150 staff member. All Different levels of employees should be covered.

Question #13:Can you clarify what you mean by “target group(s)” in relation to the beneficiaries and staff assessment?

Response #13: The assessment should cover different types of beneficiaries (new to business, mid- level, and advanced entrepreneurs who are about to be graduated to Small and Medium level. Also for MFW staff, assessment should cover loan officers, seniors, managers, and executives at different departments.

Question #14: Regarding the Staff Assessment, the RFP says: “The TNA should identify training needs segmented by Department.”How many departments?

Response #14: MFW has 13 departments and 52 branches.

PHASE II: DEVELOPMENT

Question #15: Is the training program for beneficiaries composed of 30 courses or 30 training hours?

Response #15: 30 courses

Question #16:For the beneficiaries training program, what is the expected number of participants per course?

Response #16: The design and content of the materials shall be developed for 30 courses. At least 30 training courses shall be conducted by the firm, and another two sets shall be conducted by MFW trainers but monitored by the firm. Each set shall have between 20 to 28 beneficiaries.

Question #17:Is the training program for staff composed of 20 courses or 20 training hours?

Response #17: 20 courses

Question #18:How many staff will participate in the training?

Response #18: The design and content of the materials shall be developed for 20 courses. At least 20 training courses shall be conducted by the firm, and another two sets shall be conducted by MFW trainers but monitored by the firm. Each set shall have between 15 to 20 employees.

TOT TRAINING

Question #19: At least 20 MFW members will be selected and trained on delivery of curricula developed under the scope of this project.Can we split them into two groups (no more than 12 trainees each)?

Response #19: Yes.

Question #20: Is there any specific number of training hours or training days (e.g. 20 training hours in 10 days)?

Response #20: According to RFP, the firm should bring two types of courses depending on the assessment results. The first type is the specialized courses that can range from 3 – 5 days. The second type is crash courses that should not exceed the one-day training.

Question #21: Where will TOT sessions be held?

Response #21: They will occur in the MFW learning Academy located in Al Hashmi Shamali.

Question #22: Is the cost incurred by MFW?

Response #22: Cost of printing materials, lunch and coffee breaks shall be at the expense of the firm, and therefore should be included in the Cost Proposal.

Question #23: Regarding Phase 3, should the TOT training include techniques for being a professional trainer, so the trainer would be able to deliver the training mentioned in Phase 2, or should it focus on delivering Phase 2 training with basic training techniques?

Response #23: It should include both. The program should be focused on how to deliver the developed materials with mentoring sessions.

PHASE IV: FEEDBACK AND EVALUATION

Question #24: Do you need an automated/electronic system? Or just a system that includes forms, etc.?

Response #24: The firm should only present recommendations and templates for the new Knowledge Management System to be implemented in the training academy.

PROPOSAL SUBMISSION

Question #25: We kindly request extending the deadline for submitting proposals for at least another week.

Response #25: We agree. The extension shall be announced via a modification to the RFP, which will be posted to the FHI 360 website. Each interested firm shall receive an update by email.

Question #26: Can you clarify if there is a budgeted amount for the RFP (ceiling amount)?

Response #26: We cannot comment on the budget ceiling.

Question #27: Is there a preference for a US entity to prime? Are partnerships with US firms preferred?

Response #27: There will only be one firm selected, and there is no preference for a US firm.