RESUME SERVICES AGREEMENT

Thank you for purchasing a Resume and/or Cover Letter package from The Essay Expert LLC. We are pleased that you have chosen us to meet your career writing needs and we look forward to providing you with tools for a successful and rewarding career search.

Before we begin work, I want to make sure we are all on the same page regarding our policies and practices. If you have a question or concern about ANYTHING during this process, please address these questions to Brenda Bernstein at or 608-467-0067. We are committed to providing outstanding services and products, and, above all, to your satisfaction.

You have retained The Essay Expert LLC to work with you for career-related writing services. Services will be provided by an assigned Consultant via phone and e-mail, unless other arrangements are agreed upon prior to the start of the consulting package. All documents sent via email by either party will be in Word (i.e., .doc or .docx) format unless otherwise stipulated in the initial consultation.

Please be aware of the following expectations and terms of your agreement with The Essay Expert:

CONFIDENTIALITY

Your identity and the nature of your sessions will be kept private from any third parties unless you provide written consent. If you choose not to provide written consent, we may seek out the advice of another career counseling professional without revealing your name or any identifying information.

There are 3 exceptions to confidentiality:

1)When disclosure is imminent to prevent harm to yourself or others;

2)When legal demands require that confidential material be released;

3)When a child is in need of protection.

DOCUMENT INTEGRITY

  1. We will be using the Track Changes feature of MS Word. If you need assistance in using this feature, please read

***You are responsible for making sure there are no redlining marks or comments on your final documents.*** We will be happy to send you a clean copy or .pdf of any document upon request.

  1. Spell check and editing techniques will be used to ensure the correctness and accuracy of your documents, but it is your responsibility to proofread and give final approval of their completion.

TURNAROUND TIME / SCHEDULING

  1. For resume packages, we will have an initial version of your resume prepared for you no more than 14 business days after information gathering is complete, unless another agreement is communicated and agreed upon. If you need a faster turnaround, RUSH packages are available to accommodate your needs.
  2. The Essay Expert’sguideline is that you will have a response to your calls and emails within 2 business days, and comments on your documents returned within 3 to 5 business days. If you do not hear back from your consultant within the appropriate time period, please resend your message and leave a telephone message with your consultant. If you still do not get a response after another business day, please contact Brenda Bernstein directly.
  3. In order for us to help you within our promised turnaround times, we ask that you promptly complete and return any surveys or questionnaires sent by your consultant or by The Essay Expert LLC. Our response times are guaranteed only in relation to when you provide completed questionnaires and responses to our inquiries.
  4. The Essay Expert LLC reserves the right to extend the deadline of the project and/or to add fees to our initial estimate in order to accommodate additional, unanticipated work. Work on the project may be delayed while additional fees are processed.
  5. If we make an appointment for a specific time, please provide 24 hours’ notice if you need to cancel or change the appointment. For hourly packages, The Essay Expert’s policy is to charge ½ hour for any appointments missed without proper notice. For flat rate packages, you will forfeit your package if you miss two meetings without providing 24 hours’ notice.

REFUND / EXCHANGE / FORFEITURE POLICY & QUALITY GUARANTEE

  1. The Essay Expert does not provide refunds after 3 days have passed from the date of purchase; however, we are happy to use your payment toward another service for you or a friend if you decide not to proceed with the service you purchased.
  2. We do guarantee quality work and that we will work with you to maximize the effectiveness of your written documents; we do not guarantee a job, promotion or other result apart from well-crafted documents. If, however, you are unsatisfied with the product we create for you, you may request a revision for up to 60 days after receipt of a final draft.
  3. If you delay completion of your questionnaire for 30 days or more, and wish to proceed with your project, you will be charged any price increases that have been implemented since your initial purchase. Once you pay the difference in price, we will proceed with your project as per these terms of agreement.
  4. You are expected to provide feedback/edits on any documents provided to you by The Essay Expert within 30 days of receiving the document. If we do not receive comments from you or a request for an extension within 30 days of our delivery of a document to you, we will consider your package completeand fulfilledand you will incur charges at the prevailing hourly rate for any changes necessary.
  5. You are expected to provide responses to any questions from your consultant within 30 days of receiving those questions. If we do not receive answers or a request for an extension from you within 30 days, we will consider your package forfeited and you will incur charges at the prevailing hourly rate for any work done.
  6. If you purchased a LinkedIn Summary package that includes 1 hour of additional writing or coaching, you must utilize the 1 hour of additional services within 30 days of receiving your completed LinkedIn Headline and Summary. If you do not schedule or use your 1 hour of services within 30 days of our delivery of the LinkedIn Headline & Summary, we will consider your package forfeited and you will incur charges at the prevailing hourly rate for any changes necessary.

RESUME PACKAGE SPECIFICS

  1. You will receive a detailed questionnaire via email. Please complete this questionnaire and return it to us as soon as possible. It is important that you take the time to answer the questionnaire completely and to the best of your ability. Most people find that it is an extremely useful process to go through! Don’t worry about grammar or how pretty things sound – that’s our job!
  2. You will be assigned to work with a consultant who will draft your resume. Our consultants are all professional resume writers, and Brenda will review all of the consultant’s work before it is sent to you.
  3. For Basic Resume packages, we will provide up to two drafts of your resume for the package price. This package does not include charts or graphs, and you will be given a basic, attractive resume format. We will also provide you with a text-based resume upon request.
  4. For Mid-Level Resume packages, we will provide up to two drafts of your resume for the package price. This package does not include charts or graphs, and you will be given a basic, attractive resume format. We will also provide you with a text-based resume upon request.
  5. For Executive Resume packages, we will provide unlimited revisions for the package price up until you and we agree we have reached a final draft. Your resume may include graphs and charts, and it will have an Executive look and feel.
  6. You will have an opportunity to provide any feedback or requested edits regarding format and/or content after receipt of your initial draft. We will accommodate all your requests as quickly as possible!
  7. We will provide you with a text-based resume upon request for submission to online application systems. However please see items 8-9 if you want us to create a keyword-optimized resume.
  8. The primary resume we provide will be formatted optimally to present to hiring managers or anyone who might be interviewing you. If you are working with recruiters, they will most likely ask you to strip all the formatting from the resume. Here is an article on how to do that:
  9. If you are applying to jobs on line, you may wish to purchase a keyword-optimized resume as an add-on. With this service, we will target a version of your resume to a specific position. You will be asked to participate in the process of keyword integration once we identify the keyword phrases that are needed!

COVER LETTER PACKAGES

  1. So that we can write the most targeted letters possible for you, we request that you provide us with at least oneand preferably three job descriptions. We find “generic” cover letters are not as effective as those targeting a specific position.
  2. If you request more than two cover letters, we encourage you to draft the third letter yourself and to get our feedback and edits. We hope this process will allow you to create future cover letters without having to purchase additional packages. Of course if you prefer for us to continue writing letters for you, we can do that too!

CONSULTANTS & REFERRALS

  1. The Essay Expert works with consultants to do some interviews and draft documents. Please be assured that Brenda will read every word and make sure you are receiving a quality product.
  2. We welcome and encourage your referrals! Please make your referrals to The Essay Expert, and if you have worked with a consultant you particularly like, we will be happy to assign your friends and colleagues to work with that same consultant. We appreciate your business!

ADDITIONAL CLIENT RESPONSIBILITIES

Taking the initiative to have your career documents professionally written is a big step. Progress will be made most efficiently when you commit to the following:

  1. It is ideal to begin working with your Consultant as far in advance of your deadline as possible. The Essay Expert LLC is not responsible for missed deadlines due to client delay.
  2. You agree to provide feedback to your Consultant to ensure that your resume and cover letter meet your goals and expectations.
  3. You are solely responsible for direct correspondence with your targeted employers/organizations.
  4. You agree to advise The Essay Expert of any changes in your contact information.
  5. Resume services are tax deductible. Consult your accountant regarding how to claim your tax benefit from your resume expense. If you require a receipt for your purchase and have not received one please request a receipt at .
  6. Your resume and cover letter are only the beginning. Obtaining a new position requires taking action, including identifying appropriate opportunities; researching your target companies on line and on LinkedIn; engaging in aggressive networking; tailoring your resume and cover letter for each position you apply to; and following up with employers after you send the initial documents. If you wish to work with a job search coach on these tasks, please check the box on your resume questionnaire to indicate you are interested in job search coaching, or email to receive a referral to a specialized job search coach.
  7. As you conduct your job search, we recommend that you check all websites where you might have a profile, especially Facebook, to make sure there’s nothing there you would not want an employer or admissions officer to see. They *do* search for you on the web! Some companies actually require you to friend the hiring manager on facebook. No one is safe from scrutiny!

Please sign this document electronically and email it as an attachment to . Once we receive this letter and your completed questionnaire,your consultant will contact you to arrange a time for a first conversation.

If you have not done so already, please send your current resume and any cover letter(s) you have drafted to . Thank you for choosing The Essay Expert, and we look forward to working with you!
Sincerely,
Brenda Bernstein

The Essay Expert LLC

608-467-0067

My typed or signed signature below certifies that I have read this Client Agreement and agree to abide by all above policies and procedures. I also agree to hold my Consultant and The Essay Expert LLC harmless for any adverse situations created as a direct or indirect result of specific advice or referrals given by the Consultant. My signature acknowledges the receipt of a copy of this Agreement.

Client Signature ______Date______

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