Linda Lockwood, RN, MBA

Senior Manager <Name>

Summary of Qualifications

Ms. Lockwood has over thirty years of experience as a clinician, nurse executive and healthcare consultant, in both the provider and payer arena Her areas of expertise include clinical re-design/optimization, change management, clinical outcomes measurement, HIPAA compliance, patient safety and computerized physician order entry (CPOE). Prior to joining FCG Ms. Lockwood served as a VP of Clinical Operations, Director of Medical Management and Director of Critical Care Nursing.

Academic Background

Masters in Business Administration, Sellinger School, Loyola College, Baltimore, MD

Diploma in Nursing, Bryn Mawr Hospital School of Nursing, Bryn Mawr, PA.

Professional Affiliations

Member, Healthcare Information and Management Systems Society (HIMSS)

Synopsis of Experience

Medical Management/Change Management

  • Responsible for implementing change management strategy in re-design of clinical groups. Developed and delivered educational programs for management and associates. Provided ongoing support for teams throughout business transformation
  • Responsible for national oversight, planning and implementation of medical management strategies for PHO, including data analysis and feedback, medical economics, clinical guidelines, disease management and implementation of global risk program
  • Assisted in design of physician profiling system for specialty practices. Held oversight for utilizing profiles to collaborate with physician leaders to develop and implement strategies for cost containment
  • Responsible for oversight of inpatient operations, including behavioral health for MCO, covering 1.7 million lives, producing savings of 12 million dollars on inpatient days in one year.
  • Responsible for development and oversight of operations on Medicaid and private review contracts for the PRO in Maryland and District of Columbia

Resume Of: Linda Lockwood RN, MBA (Continued)

Strategic Planning/HIPAA Compliance

  • Managed multiple design and implementation teams to conduct HIPAA Assessment evaluations for provider organizations, including strategic plan impact, remedial planning, budgeting and project oversight
  • Developed and implemented review methodology for provider HIPAA compliance. Developed packaged knowledge tool to transfer methodology to large audience
  • Assisted in development of strategic plan for transformation of alternative medicine network to eBusiness model
  • Developed strategic plan for clinician by-in for provider portal system
  • Developed strategic plan for change from fee for service to managed care review for large Medicaid contracts, including change management education for staff
  • Developed strategic plan for re-design of case management model for two large University hospitals

System Selection

  • Interfaced with development staff to design and implement medical management data base for PHO
  • Streamlined review process from paper to laptop for long term care, and Medicaid managed care, as well as MCO inpatient review. Process included systems requirements and design, implementation, change management and technical training for review staff.
  • Redesigned Quality screens for MCO to assure compliance with NCQA and enable data collection for quality improvement projects
  • Led process for system requirements for UM, Provider Relations and Quality for MCO
  • Designed and implemented automated system for ambulatory review quality of care in collaboration with major research organizations

CPOE/System Implementation/Clinical Documentation

  • Implemented computerized physician order entry (CPOE) system in large University hospital system-including training and go-live support at two hospitals
  • Provided ongoing support and direction of nurse analyst team for CPOE within University hospital system
  • Managed readiness assessments for CPOE implementations at a variety of hospitals, including analysis and documentation of CPOE readiness assessment findings and recommended interventions

Resume Of: Linda Lockwood RN, MBA (Continued)

  • Conducted analysis of clinical documentation system, and provided ongoing support for implementation team, including change management, team building and outcomes metric identification
  • Conducted Patient Safety evaluations, including recommendations for optimizing patient safety, medication management and high risk clinical process identification

Advanced Technology/Information Architecture/Integration

  • Responsible for Data Quality and Data Stewardship, within the development of an Enterprise Data Warehouse (EDW) for large MCO

Clinical Optimization/Redesign

  • Conducted clinical redesign for case management systems at two large University Hospitals, focusing on integrating case management with improving clinical and financial outcomes
  • Conducted analysis and redesign of key clinical process at hospital systems to assure that evidence based medicine was used to optimize clinical outcomes for areas such as CHF, management of ventilator patients, community acquired pneumonia, chest pain and normal vaginal deliveries. Focus on reducing clinical practice variation, improving financial and clinical metrics, while utilizing technology as a driver for change
  • Development of processes to optimize care around JCAHO core measures, focusing on data feedback to providers, development of standardized order sets and automation of data collection
  • Responsible for redesign of Emergency Department services to assure high quality cost effective outcomes
  • Responsible for redesign of operations for inpatient review at large MCO
  • Responsible for redesign of all Medicaid operations at PRO to assure compliance with regulations and produce cost savings

Presentations

“Managing the Behavioral Aspects of a CPOE Implementation, “HIMSS National Conference, San Diego, February 2003

“Reducing Clinical Practice Variation in the Community Hospital,” Scottsdale Institute, December 2002

“Understanding Clinical Practice Variation in Orthopedic Medicine,” Blue Cross and Blue Shield of Virginia, October 2000

“Teambuilding in an Environment of Change,” Mid Atlantic Medical Corporation, Rockville, MD, January 1999

“Change Management for Nurse Managers,” Delmarva Foundation for Medical Care, September 1998