Memorandum
To:County Treasurers and Staff
From:Peggy Stalcup, Public Service Administrator III
Date:May 4, 2004
Subject:Results & Priorities from County Surveys
Please find listed below the results in priority order of the survey that you returned to our office at the end of April. We will use these results to initiate the training of both our staff and yours in the very near future.
- Special tag transfers and keeping original vehicle especially personalized.
- Trusts
- Decedents
- Personalized Plate exchanges, better explanations of exchange menu
- Lien releases on e-title
- E-Titles
- E-Title sale between individuals. How does it work
- Educational Plates involving primarily transfers and name changes
- Personalized relinquishments
- E-Title name change or adding a name
- E-title lienholders consent to transfer
- Personalized re-issuance
- E-Titles duplicate re-issue titles
- E-Title insurance pay offs
- Assignments of titles/smo’s
- Negotiable/non negotiable
- Antiques
- Will/probates
- Abandoned vehicles
- E-titles lost printed titles with liens
- E-titles length of time for issuance of titles
- E-titles nsi filings/matching
- E-check
- E-Title record moving out of state
- E-Title what to do about lienholders out of business
- E-Title dealers education
- E-Title name changes
- E-Title quarterly payments
- Identification of E-Title records
- Identification of lien release applications
- Does lien release have to be process in sellers county
- POA’S
- Definition of motorized bikes and what do we register
- Personalized disabled
- Court orders
- TOD’S
- E-Title transferring ownership
- Address problems
- Transfer requirements/name additions/relationship/expired
- Signatures
- Verifications
- E-Titles corrected titles.
- E-Titles Secured titles
- E-Titles from other states
- Quiet titles
- Leased vehicles when pertaining to special tags
- Special antiques
- Disabled tags/ not showing renewal/transfers
- Mechanics affidavit
- Storage liens
- Disclaimers
- Help screens updated on the as/400
- Date of sale on titles
- Out of state titling requirements/assignments
- Divorce papers
- Executors
- Specially constructed
- Repossessions
- Leased vehicles
- Receipting inventory
- Command 10’s
- LT to HT renewals
- Phone support/uniformity in answers
- On line manual
- Apportioned tags
- Sales tax rural addresses
- Personalized tags
- Corrected registrations/how to enter and use fees
- Insurance
- Quarterly payments/balance/cancel/defaults
- Heavy use requirements
- Non use renewals
- Farm trailer definitions
- Replacement inventory/whats being done about re-order points
- Faster issuance of replacement inventory
- On line signature requirements
- Landlords affidavit
- Trailers
- All-Terrain vehicles
- Titles sitting on wip/microfilmed
- One and the same affidavits
- Weights on out of state vehicles
- “and” what to do for out of state and instate
- Assembled vehicles
- Boat trailers
- Special interest and street rod
- National guard plates
- Amateur Radio plates
- Shrines Plates
- Ag in the Classroom plates
- Disabled Veteran plates
- Codes in the wip file
- How to read wip inquiry screens
- Transferring special plates from au to tk
- ARO plates
- Addendum’s
- Manual applications
- Recreational vehicles
- Inventory manual issue
- Destroying inventory
- Records sitting on wip
- Military
- Registration only
- 30 day permits
- 5 year utility
- Farm registrations hauling for hire/mileage registration
- Refunds
- Sorting title documents
- Implement of husbandry
- Insufficient funds
- Handicapped address problems
- Curbstoners
- Advise when forms are changed
- Location of sale for sales tax and how to determine
- Sales tax on implement of husbandry
- Trailers under 2000 pounds
- Sales tax reports
- PIN Numbers
- Residency of vehicle. Where do we register
- Owners renewals. Can anyone do renewals?
- Weight increase
- Ordering new personalized
- What to do about inventory that has never been used.
- Moving inventory between offices
- Inventory adjustment
- Restoring inventory
- Tracking inventory at the state
- Inventory report retention
- Tracking of placards
- Tracking of issued decals
- Who to call for supplies
- Correct placement of all decals
- Corrections to inventory
- Minors on descendants
- Auctions paperwork
- Guardianships
- Imports
- Hand carries do’s and don’ts
- What to do about crossouts on the sales tax receipts
- Support on phones, knowledgable people
- Adding and removing names
- Placement of names
- Mileage errors
- Homemade trailers
- When to use bill of sales to title vehicles
- Records not being updated on special tags
- Which special plates are retained by family or spouse
- Combat wounded plates
- Veterans plates
- When are downloads being completed
- Communication failures what do we do before calling 1700
- Style abbreviations
- Number of copies
- Title codes
- Make list
- Delinquent tax coding
- Sales tax adjustment screens
- Non-highway
- Banks need more training
- Web site address
- E-tag movement after renewal generated
- Branded titles
- Ownership defined
- Valueless mobile homes
- Body exchange
- Abandoned manufactured homes
- Motor exchange
- Letters of Administration
- Possessory
- Repercussions for dropping lienholders
- “By” signatures
- Even trade sales tax
- What is the time frame that name can be added with affadavit of fact
- Who can pick up an E-Title?
- Assignment errors
- Sales tax do’s and don’ts
- Flow chart on life and times of a Ks title
- How to get errors corrected
- Title onlys
- Jumped title reassignments
- Accepted riders on titles
- Overseas Usuars
- Review of the differences among all special tags
- Fees for switching from vehicle to vehicle
- E-Tags
- Vehicles exempt from registration
- Buses
- Special interest collectors number
- School buses
- Harvest permits
- Legal expiration of renewal due to week-end
- Explain tax valuation at bottom of receipt
- Resident/non resident requirements
- Web renewals
- Lease buyouts
- Counterfeit insurance
- 6000 miles registrations
- State assessed
- Agriculture use sales tax
- Sales tax on boats
- 930 class code haul for hire vehicles
- Signature pads
- Sales tax exemptions
- Titles to microfilm without being issued
- Yellow letters for training
- Why do upset customers get their way? Why don’t you support the counties?
- Sales tax rebates/warranties
- Name changes
- More drivers license training
- Transferring calls
- Sales tax KCC’s number when to use for exemption
- Correspondence codes explanations
- Common errors counties are making
- Accessibility to records
- Suspensions on records
- Field for relationship on plate transfers
- Age requirements for owners of vehicles
- How to check the system for messages
- How to move work between printers, How to add or rename printers.
- Changing date in computer
- How to change passwords
- Notarization on what
- Credit cards added to vips
- Elimination of manufactured home and how to reverse
- Short cuts between programs
- Stopping and starting laser printers
- When to call help desk or when to call vips
- Item number listing on inventory items
- Matching with state inventory totals
- Search using decal number
Thanks for your input. We will address these issues in priority order as time permits. If the subject matter requires a short response the issue may be addressed with other releases. If you have questions, please let me know as soon as possible as we will be compiling our training documents very shortly.
cc:Carmen Alldritt, Director of vehicles
Mathew Moser, Manager Titles and Registrations
04-030