Results & Priorities from County Surveys

Memorandum

To:County Treasurers and Staff

From:Peggy Stalcup, Public Service Administrator III

Date:May 4, 2004

Subject:Results & Priorities from County Surveys

Please find listed below the results in priority order of the survey that you returned to our office at the end of April. We will use these results to initiate the training of both our staff and yours in the very near future.

Special tag transfers and keeping original vehicle especially personalized.
Trusts
Decedents
Personalized Plate exchanges, better explanations of exchange menu
Lien releases on e-title
E-Titles
E-Title sale between individuals. How does it work
Educational Plates involving primarily transfers and name changes
Personalized relinquishments
E-Title name change or adding a name
E-title lienholders consent to transfer
Personalized re-issuance
E-Titles duplicate re-issue titles
E-Title insurance pay offs
Assignments of titles/smo’s
Negotiable/non negotiable
Antiques
Will/probates
Abandoned vehicles
E-titles lost printed titles with liens
E-titles length of time for issuance of titles
E-titles nsi filings/matching
E-check
E-Title record moving out of state
E-Title what to do about lienholders out of business
E-Title dealers education
E-Title name changes
E-Title quarterly payments
Identification of E-Title records
Identification of lien release applications
Does lien release have to be process in sellers county
POA’S
Definition of motorized bikes and what do we register
Personalized disabled
Court orders
TOD’S
E-Title transferring ownership
Address problems
Transfer requirements/name additions/relationship/expired
Signatures
Verifications
E-Titles corrected titles.
E-Titles Secured titles
E-Titles from other states
Quiet titles
Leased vehicles when pertaining to special tags
Special antiques
Disabled tags/ not showing renewal/transfers
Mechanics affidavit
Storage liens
Disclaimers
Help screens updated on the as/400
Date of sale on titles
Out of state titling requirements/assignments
Divorce papers
Executors
Specially constructed
Repossessions
Leased vehicles
Receipting inventory
Command 10’s
LT to HT renewals
Phone support/uniformity in answers
On line manual
Apportioned tags
Sales tax rural addresses
Personalized tags
Corrected registrations/how to enter and use fees
Insurance
Quarterly payments/balance/cancel/defaults
Heavy use requirements
Non use renewals
Farm trailer definitions
Replacement inventory/whats being done about re-order points
Faster issuance of replacement inventory
On line signature requirements
Landlords affidavit
Trailers
All-Terrain vehicles
Titles sitting on wip/microfilmed
One and the same affidavits
Weights on out of state vehicles
“and” what to do for out of state and instate
Assembled vehicles
Boat trailers
Special interest and street rod
National guard plates
Amateur Radio plates
Shrines Plates
Ag in the Classroom plates
Disabled Veteran plates
Codes in the wip file
How to read wip inquiry screens
Transferring special plates from au to tk
ARO plates
Addendum’s
Manual applications
Recreational vehicles
Inventory manual issue
Destroying inventory
Records sitting on wip
Military
Registration only
30 day permits
5 year utility
Farm registrations hauling for hire/mileage registration
Refunds
Sorting title documents
Implement of husbandry
Insufficient funds
Handicapped address problems
Curbstoners
Advise when forms are changed
Location of sale for sales tax and how to determine
Sales tax on implement of husbandry
Trailers under 2000 pounds
Sales tax reports
PIN Numbers
Residency of vehicle. Where do we register
Owners renewals. Can anyone do renewals?
Weight increase
Ordering new personalized
What to do about inventory that has never been used.
Moving inventory between offices
Inventory adjustment
Restoring inventory
Tracking inventory at the state
Inventory report retention
Tracking of placards
Tracking of issued decals
Who to call for supplies
Correct placement of all decals
Corrections to inventory
Minors on descendants
Auctions paperwork
Guardianships
Imports
Hand carries do’s and don’ts
What to do about crossouts on the sales tax receipts
Support on phones, knowledgable people
Adding and removing names
Placement of names
Mileage errors
Homemade trailers
When to use bill of sales to title vehicles
Records not being updated on special tags
Which special plates are retained by family or spouse
Combat wounded plates
Veterans plates
When are downloads being completed
Communication failures what do we do before calling 1700
Style abbreviations
Number of copies
Title codes
Make list
Delinquent tax coding
Sales tax adjustment screens
Non-highway
Banks need more training
Web site address
E-tag movement after renewal generated
Branded titles
Ownership defined
Valueless mobile homes
Body exchange
Abandoned manufactured homes
Motor exchange
Letters of Administration
Possessory
Repercussions for dropping lienholders
“By” signatures
Even trade sales tax
What is the time frame that name can be added with affadavit of fact
Who can pick up an E-Title?
Assignment errors
Sales tax do’s and don’ts
Flow chart on life and times of a Ks title
How to get errors corrected
Title onlys
Jumped title reassignments
Accepted riders on titles
Overseas Usuars
Review of the differences among all special tags
Fees for switching from vehicle to vehicle
E-Tags
Vehicles exempt from registration
Buses
Special interest collectors number
School buses
Harvest permits
Legal expiration of renewal due to week-end
Explain tax valuation at bottom of receipt
Resident/non resident requirements
Web renewals
Lease buyouts
Counterfeit insurance
6000 miles registrations
State assessed
Agriculture use sales tax
Sales tax on boats
930 class code haul for hire vehicles
Signature pads
Sales tax exemptions
Titles to microfilm without being issued
Yellow letters for training
Why do upset customers get their way? Why don’t you support the counties?
Sales tax rebates/warranties
Name changes
More drivers license training
Transferring calls
Sales tax KCC’s number when to use for exemption
Correspondence codes explanations
Common errors counties are making
Accessibility to records
Suspensions on records
Field for relationship on plate transfers
Age requirements for owners of vehicles
How to check the system for messages
How to move work between printers, How to add or rename printers.
Changing date in computer
How to change passwords
Notarization on what
Credit cards added to vips
Elimination of manufactured home and how to reverse
Short cuts between programs
Stopping and starting laser printers
When to call help desk or when to call vips
Item number listing on inventory items
Matching with state inventory totals
Search using decal number

Thanks for your input. We will address these issues in priority order as time permits. If the subject matter requires a short response the issue may be addressed with other releases. If you have questions, please let me know as soon as possible as we will be compiling our training documents very shortly.

cc:Carmen Alldritt, Director of vehicles

Mathew Moser, Manager Titles and Registrations

04-030