JOB DESCRIPTION:Steward

RESPONSIBLE TO:The Senior Steward

HOURS: 39 hours per week including shifts covering day, evening, weekends, bank and public holidays

PRIMARY JOB PURPOSE

A key and varied role within a busy team serving, patients, visitors, other Hospice users and staff. Assisting all departments to meet the needs of St Christopher’s in its service to the community.

PRINCIPAL ACCOUNTABILITIES

To undertake a wide range of both patient/visitor facing and support duties as part of the Steward team:

  1. Day to day security service, locking and unlocking, setting and un-setting alarms, carrying out regular security patrols etc
  2. Setting up rooms for various meetings, events, and training
  3. Movement of empty and full medical gas cylinders
  4. Assist the nursing teams in transferring patients on admission to wards
  5. Provide a newspaper service to patients and internally within the Hospice
  6. Day to day security service, locking and unlocking, setting and un-setting alarms, carrying out regular security patrols etc
  1. Ensure that Helpdesk and Telephone requests are dealt with in line with the Stewards service level agreement
  1. Provide a mail service, receive, process and distribute mail, sort frank and despatch outgoing mail
  1. Ensure that all rubbish is removed and placed in the appropriate bins, ensuring that the outside bin areas are kept clean and tidy at all times.
  2. General transportation of goods and materialsand if required provide assistance to the patient transport team both off site and within the Hospice.

Driving Hospice vehicles as required:

  1. Deliver or pick up Hospice equipment for patient home use
  2. Clean and soiled laundry
  3. Drugs and medication for patient use
  4. Samples and blood for transfusion
  5. Domestic and clinical waste
  6. Fundraising Materials
  7. Delivery of stores
  8. Assist in the transportation of patients
  9. Ad hoc portering tasks, such as bed and furniture moving
  1. Convey cash and cheques to and from the bank for processing
  2. Deal with external contractors / deliveries, distributing as necessary
  3. Move deceased patients as appropriate, assisting undertakers, locating the deceased in the mortuary or viewing rooms
  1. Assist the Senior Steward in managing the Mortuary booking system and associated patient documentation
  1. Ensure the Mortuary, Viewing Room and associated areas are well presented, safe, clean and tidy
  2. Maintain the Hospice grounds, car parks, gardensand any other designated areas ensuring they are well presented, safe, clean and tidy
  3. General maintenance of equipment, such as daily/weekly checks of condition, checking/cleaning vehicles
  4. Be part of the Hospice fire team
  1. To assist the Orderlieswith ad-hoc tasks such as hanging curtains/high level cleaning
  1. Any other duties that may be required to facilitate the smooth running of St Christopher’s

PERSON SPECIFICATION: STEWARD

Qualifications / Essential / Desirable
Good standard of education including Maths and English / √
Possession driving licence (proof required at interview) / √
Skills
Ability to work alone or as part of a team, be part of the stewards shift pattern / √
Ability to deal sensitively face to face with dying patients and their relatives / √
Ability to lift (with aids if required) weights equivalent to 2 filled sacks, sometimes in situations where access is not straightforward / √
Ability to read and understand written instruction / √
Awareness of dealing with security systems / √
Knowledge and experience
Experience of working in a health care setting / √
Experience of working in a similar role / √
Able to use Microsoft Office suite including Word and email / √
Personal attributes
Friendly, approachable and compassionate / √
Excellent communication skills / √
Flexible approach to work / √

Job Description: Stewards. October 2017Page 1