RESPONSIBLE GAMBLING CODE OF CONDUCT
MEMBER/CUSTOMER SURVEY SHEET
The ______Club is committed to providing the highest standards of customer care and responsible gambling for our members, visitors, employees and broader community.
Our Responsible Gambling Code of Conduct describes how we do this and is available from the club upon request as well as on our club’s website
Your feedback will assist us to understand if our Responsible Gambling Code is effective in its operation. We would appreciate you providing comments, both positive and negative, regarding the codes operation before returning it to a staff member.
Member/Customer Name (optional):______
Responsible Gambling Code of Conduct1 / Are you aware that this club operates under a responsible gambling code of conduct? / Yes / No
Customer Complaints
2 / Are you aware that if you felt the gaming code of conduct was not being followed by this club, there is a way of making a formal complaint about the operation of the code? / Yes / No
Responsible Gambling Messages
3 / This club has a responsible gambling message; do you know what it is? / Yes / No
Responsible Gambling Information
4a / Do you know that information regarding controlling how much you spend is available in this club? / Yes / No
4b / Have you seen information on gambling support services in this club? / Yes / No
Gambling Product Information
5 / Are you aware that all gaming machines has a function that can display information on the game rules and your chances of winning / Yes / No
Customer Loyalty Schemes(if available)
6a / Are you a member of our Customer Loyalty Program? / Yes / No
6b / If yes, do you know how to opt out of the scheme? / Yes / No
Pre-commitment
7a / Are you aware of any information in the club that would help customers set time or money limits on their gaming machine play? / Yes / No
7b / Are you aware that all gaming machines has a function that can display information on the game rules and your chances of winning / Yes / No
Gambling Environment
8a / Do you feel you always know how much time you have spent playing gaming machines? / Yes / No
8b / Are you aware of other non-gaming activities available in this club? / Yes / No
Financial transactions
9 / Are you aware of the options available to you for payment of winnings? / Yes / No
Survey Method
10 / Did you complete this survey alone or did a staff member ask you these questions? / Alone / Interview
Additional Comments: (if required)
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