Repwarn Telemarketing Scripts
Approach1
“Good morning/afternoon, my name is [name] and I’m calling from [Company name] with Repwarn online reputation management software, we focus on protecting businesses and their reputations online as there is some pretty nasty stuff that is being said. Do you have a minute to discuss how we could help your business?
“Thank you, I appreciate you taking my call. I understand your time is important so I’ll get straight to the point.
“Repwarn is designed to monitor your business’s digital profile, searching Google, Facebook, Twitter and everywhere else on the web to let you know what people are saying about you.
It is a risk protection service really, as there have been businesses that have lost tens of thousands of dollars because of seemingly harmless comments online.
“We can help you track every mention of your business, good or bad, as it happens and ensure there is no suprises out there that can harm your business before you even know about it”
“Is that something I can pop in and talk to you about for 10 or 15 minutes?”
Yes – Great is there a day of the week that works better for you?
No, or can you send me some information
“Sure – what is your email address? (And then send them YOUR Link to the free report”
Follow on from no: Do you already have a system that is monitoring for anything said about you, your products or your brands online?
Yes – “ok great. Then you know how valuable it is. Please make sure to check out the information I send you so you can see how we stack up”
No “Ouch. Ok, that can do your business real damage. I would suggest you look at the information I am going to send through. It might just save your business or at the least save ten thousand or more in lost revenue”
Sign-off
Approach2
“Good morning/afternoon, I’m [name] from [company name] with Repwarn Software. Do you have a minute to discuss how we could help protect your business’s online presence?
“Great, thanks for your time today, I promise I’ll be as quick as possible. Just to give you a brief rundown of what we do, Repwarn is an online reputation support service, designed to monitor what people are saying about your business online because there is a lot of damaging material out there.
“We can track awareness and mentions of your brand and services through search engines and social media to monitor customer experiences and responses, allowing communication before it becomes a problem or help to spread good news and grow the business.
“Basically, we watch what people are saying about you online and let you know about it straight away. It’s your online insurance policy against someone that could destroy your business or cost you tens of thousands of dollars with a seemingly simple comment on social media. Obviously this is pretty vital to all businesses these days, so do you have a bit more time now to discuss how we can help you?”
Yes – Great is there a day of the week that works better for you?
No, or can you send me some information
“Sure – what is your email address? (And then send them YOUR Link to the free report”
Follow on from no: Do you already have a system that is monitoring for anything said about you, your products or your brands online?
Yes – “ok great. Then you know how valuable it is. Please make sure to check out the information I send you so you can see how we stack up”
No “Ouch. Ok, that can do your business real damage. I would suggest you look at the information I am going to send through. It might just save your business or at the least save ten thousand or more in lost revenue”
Sign-off
Approach 3
“Good morning/afternoon, I’m calling from [Company name] with Repwarn Software, we’re a service that helps businesses monitor what people are saying about them online. Obviously there is some pretty bad material that people post about businesses. Do you have a moment to talk about what we can do for you?
“Excellent, thank you very much, I do appreciate it. Just to introduce myself, my name is [name]. I’ll try to make this as painless as possible!
“I’ll just give you a quick rundown of what we do and then you can decide if you’d like to learn a bit more, if that’s ok?”
“Great, thank you. So basically, Repwarn monitors a business’s online presence, tracking every online mention, good or bad, and letting you know about it so you can respond instantly.
“We constantly search Google, Facebook, Twitter and everywhere else so you know your digital identity is as strong and positive as it can be, and from there we can also help build your online brand to deliver new leads and customers.
“As a business owner, you’ll know how important a strong web presence is these days so do you mind if I ask you a few questions…?
(some example questions)
The goal here is to have a conversation – that LEADS TO AN APPOINMENT
At any time, when you feel you have trust, set the appointment and go and see them (or send them to the webinar)
Q. Do you have someone or a program monitoring your brand, product names, key personnel and even competitors at the moment
Q. Did You know that a single bad review can cost businesses over 80% of their customers and over $100,000 per year in lost revenue?
Q. Have you known of anyone that has been affected by bad or negative posts online?
Q. Have you ever read a bad review of a product or service and it has changed your mind about buying it?
Q. Did you know you could automate the process of monitoring for your keyword mentions and posts online?
Q. Do you think that protecting yourself from having your reputation damaged from online posts is important?
Lead in to appointment
Ok, it sounds like we may have something that can help add that level of protection for you.
Let me pop in for 10 or 15 minutes and show you how we can set this up for you.
Is there a day of the week that works best?
(set in the calendar)
No, or can you send me some information
“Sure – what is your email address? (And then send them YOUR Link to the free report”
Follow on from no: Do you already have a system that is monitoring for anything said about you, your products or your brands online?
Yes – “ok great. Then you know how valuable it is. Please make sure to check out the information I send you so you can see how we stack up”
No “Ouch. Ok, that can do your business real damage. I would suggest you look at the information I am going to send through. It might just save your business or at the least save ten thousand or more in lost revenue”
Sign-off
If customer says they are not interested straight out: “I completely understand, would it be OK if I just provided you with brief details on how we can help protect your business online?
Great – what is your email address”
(and send them YOUR link with the free downloadable report)