Reporting to the Administration Team Leader
Grade:National Apprenticeship Rate
Hours30 hours per week, plus training time
The Receptionist is responsible for providing a high quality, responsive service to visitors, staff and students in reception alongside carrying out a range of administration duties relating to the attendance of students at the college.
This role is based at the Stockton Sixth Form College site.
Main Duties and Responsibilities
Reception duties:
To provide a high quality, excellent and responsive service to visitors, staff and students in reception including:-
- To provide a welcoming and professional presence for all visitors to the college
- To ensure that telephone calls to the collegeare handled professionally, efficiently and accurately
- To manage incoming and outgoing post effectively
- Direct catering and deliveries to the appropriate entrance
- Meeting and greeting visitors
- Sign-posting delegates to rooms
- Informing staff that visitors have arrived
- Answering telephone and dealing with any queries relating to room bookings
- Creating weekly reception booking sheets and making amendments to reception sheets when required
Other duties:
To carry out administrative and support duties as requested within the following support teams:
- Student Support
- Marketing & Liaison
- Administration
- Management Information
Carrying out such similar duties as may be required by the Principal, commensurate with the post.
This job description sets out the main responsibilities for the postholder, but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and the postholder is expected to be flexible in the range of responsibilities they undertake commensurate with the responsibility and salary
Apprentice Receptionist – Job Description /Essential:
- Good communication skills
- Ability to engage and persuade on the telephone and face to face
- Committed to providing a quality customer service
- Energetic, enthusiastic, resilient and a good sense of humour
- Caring but firm approach and empathy towards young people
- Deal with demanding situations and requests in a calm, reassuring manner with a view to achieving a positive outcome.
- Good Office software skills
- Flexible approach to meeting the demands of the team as a whole
- Smart appearance
- Ability to work independently and with initiative, whilst being a good team player
Desirable:
- Experience in dealing with campus users at a reception or service desk