RE: Your New Posture and Mobility Services, Formerly Known As Wheelchair Services

Address

26th October 2015

Dear Client,

RE: Your new Posture and Mobility Services, formerly known as wheelchair services

As you may be aware Opcare have recently been awarded the contract to provide The Posture and Mobility Services by the Harrow and Hillingdon Clinical Commissioning Groups, within their areas of Harrow and Hillingdon. We are therefore writing to introduce ourselves and some of the improvements planned for the service.

From the 1st November 2015 the phone number for both clinical and technical services in relation to your posture and mobility needs (including emergency repairs) shall be 0208 427 2881

Our new service will be very different. It puts you, the client, at its heart and is built around what you told the local Clinical Commissioning Group you wanted from the service.

We will offer community-based clinics on a weekly or fortnightly basis to bring services closer to you. One of these being within the Oakland Medical Centre in Uxbridge, with further clinic locations being added over the coming months. We will keep a service hub in Harrow, but make it a ‘one stop shop’ for your needs.

The biggest changes in service will be:

·  Shorter waiting times because the referral, assessment, equipment provision and repairs service will be seamless.

·  Therapists and rehabilitation staff will visit at home, at work or at school – in order to increase convenience for clients

·  A returns and repairs drop off point for equipment with an on-site workshop which has stocks of spares

The contact details for the service are as follows

Harrow and Hillingdon Posture and Mobility Service

Unit 11

Waverley Industrial Estate

Hailsham Drive

Harrow

HA1 4TR

Phone. 0208 427 2881

Email.

Website . http://www.opcare.co.uk/NHS-Clinic-Locations/Harrow-and-Hillingdon.aspx

You’re in good hands. We provide prosthetic, orthotic and wheelchair services to more than 70,000 NHS patients which makes us one of the largest providers in the UK.

Patient experience is at the heart of our plans for improvements and we are hopeful that you should start to see improvements very quickly.

We are keen to create a forum for patients in order that we can collate your views and look to continually improve the service we provide. If you would like to join the forum and participate in future user group events please express an interest via email to

If you would like to know more about Opcare please visit www.opcare.co.uk, or if you wish to speak to someone about the new wheelchair services you can get in touch with Heather Russell on 0208 427 2881 who will be happy to support and advise you.

Yours Sincerely

Hayley Munro

Project Manager

NB To speak to someone independently about the new Wheelchair Service, you can contact Healthwatch, a watchdog that monitors health and social care services. If you live in Hillingdon contact 01895 272997 or residents of Harrow call 020 3432 2889