Quality goals[1] 2015-17 – a 2 page summary of staffactions:

Service Users and Carers Involvement

  • Nominate people for our service users and carers awards
  • Include service user and carer experience objectives at appraisals
  • Know what feedback systems the trust has so you can encourage people to give real feedback on their experiences and it can make a difference to future service delivery
  • Share feedback with PALS
  • Attend Carer Engagement Standards training
  • Identify and work with carers at the earliest opportunity
  • Make sure people are introduced to their service and are provided with a range of relevant information
  • Make sure people who want to tell their story have support to do so
  • Understand and use the feedback you get about people’s experiences to work together to improve services

Recovery and person centred focus

  • Regularly reflect on your own life-experience and its impact on both your current practice and your own health and wellbeing
  • Actively seek to offer hope, control and opportunity in every interaction with those using services
  • Seek to constructively challenge yourself and others to reduce power imbalances wherever possible and to recognise the ongoing process of questioning and learning in sustaining recovery focused or person centred practice
  • Be aware of any commissioning targets related to recovery or person centred care planning

Quality Improvement (QI)

  • Submit ideas for quality improvement to the Everyday Lean Ideas page on the QI website
  • Access the training available, either Leading Quality Improvement (for managers and clinicians) or First Steps in Quality Improvement (for any member of staff)
  • Support colleagues taking part in improvement activities – attend the RPIW report outs on Friday afternoons

CQC’s Core Questions and Fundamental Standards

  • Understand the legal requirements of the Fundamental standards
  • Discuss with your manager if you are unclear
  • Raise any quality or compliance concerns
  • Make suggestions for improving quality

Risk management and safety

  • Ensure that all risks are reported and recorded within the team risk register
  • Follow best practice guidelines that promote “harm free care”
  • Report any incident you witness (even if you are not sure of the criteria) on the Trust’s web-based system, Safeguard
  • When incidents do occur ensure that the service user/carer is offered an apology

Learning the Lessons

  • Read the learning lessons bulletin and implement relevant learning in practice
  • Participate in team learning events and share experience from practice and ideas for improved practice

Clinical Strategy

  • Ask to see your directorate or divisional clinical strategy and business plans
  • Raise questions with your managers to help you understand why and how goals have been arrived at
  • Ensure your personal objectives set at your next appraisal link to your directorate clinical strategy

Quality Accounts

  • Understand and participate in quality improvement activities, including clinical audits, NICE standards reviews, national quality accreditation schemes and QI activities
  • Consider what the key quality indicators mean to you in your role and how you can have a direct impact on improved outcomes for service users and carers
  • Input anything you are required to correctly on the clinical information and other systems within 24 hours
  • Alert your manager whenever you have difficulties in achieving this
  • Report any technical problems that prevent you inputting data with the health informatics service (HIS) immediately

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[1] For further details of all these frameworks and for what staff and teams need to know, please contact Lorraine Brazier (on 01785 221677, or at ) to ask for a copy of the Trust document, “Provide high quality recovery focused services - Our first strategic aim: what it means for staff and teams”