Kuba Natha Hostel

RACS ID: 5779

Approved provider: North and West Remote Health Limited

Home address: Lardil Street MORNINGTON ISLAND QLD 4871

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 15 June 2020.
We made our decision on 20 April 2017.
The audit was conducted on 21 March 2017 to 22 March 2017. The assessment team’s report is attached.
After considering the submission from the home including actions taken by the home, we decided that the home does now meet expected outcome 4.2 Regulatory compliance.
We will continue to monitor the performance of the home including through unannounced visits.

Most recent decision concerning performance against the Accreditation Standards

Standard 1: Management systems, staffing and organisational development

Principle: Within the philosophy and level of care offered in the residential care service, management systems are responsive to the needs of care recipients, their representatives, staff and stakeholders, and the changing environment in which the service operates.

1.1 Continuous improvement Met

1.2 Regulatory compliance Met

1.3 Education and staff development Met

1.4 Comments and complaints Met

1.5 Planning and leadership Met

1.6 Human resource management Met

1.7 Inventory and equipment Met

1.8 Information systems Met

1.9 External services Met

Standard 2: Health and personal care

Principles: Care recipients’ physical and mental health will be promoted and achieved at the optimum level in partnership between each care recipient (or his or her representative) and the health care team.

2.1 Continuous improvement Met

2.2 Regulatory compliance Met

2.3 Education and staff development Met

2.4 Clinical care Met

2.5 Specialised nursing care needs Met

2.6 Other health and related services Met

2.7 Medication management Met

2.8 Pain management Met

2.9 Palliative care Met

2.10 Nutrition and hydration Met

2.11 Skin care Met

2.12 Continence management Met

2.13 Behavioural management Met

2.14 Mobility, dexterity and rehabilitation Met

2.15 Oral and dental care Met

2.16 Sensory loss Met

2.17 Sleep Met

Standard 3: Care recipient lifestyle

Principle: Care recipients retain their personal, civic, legal and consumer rights, and are assisted to achieve active control of their own lives within the residential care services and in the community.

3.1 Continuous improvement Met

3.2 Regulatory compliance Met

3.3 Education and staff development Met

3.4 Emotional Support Met

3.5 Independence Met

3.6 Privacy and dignity Met

3.7 Leisure interests and activities Met

3.8 Cultural and spiritual life Met

3.9 Choice and decision-making Met

3.10 Care recipient security of tenure and responsibilities Met

Standard 4: Physical

Principle: Care recipients live in a safe and comfortable environment that ensures the quality of life and welfare of care recipients, staff and visitors

4.1 Continuous improvement Met

4.2 Regulatory compliance Met

4.3 Education and staff development Met

4.4 Living environment Met

4.5 Occupational health and safety Met

4.6 Fire, security and other emergencies Met

4.7 Infection control Met

4.8 Catering, cleaning and laundry services Met

Home name: Kuba Natha Hostel Date/s of audit: 21 March 2017 to 22 March 2017

RACS ID: 5779 2

Audit Report

Name of home: Kuba Natha Hostel

RACS ID: 5779

Approved provider: North and West Remote Health Limited

Introduction

This is the report of a Re-accreditation Audit from 21 March 2017 to 22 March 2017 submitted to the Quality Agency.

Accredited residential aged care homes receive Australian Government subsidies to provide quality care and services to care recipients in accordance with the Accreditation Standards.

To remain accredited and continue to receive the subsidy, each home must demonstrate that it meets the Standards.

There are four Standards covering management systems, health and personal care, care recipient lifestyle, and the physical environment and there are 44 expected outcomes such as human resource management, clinical care, medication management, privacy and dignity, leisure interests, cultural and spiritual life, choice and decision-making and the living environment.

Each home applies for re-accreditation before its accreditation period expires and an assessment team visits the home to conduct an audit. The team assesses the quality of care and services at the home and reports its findings about whether the home meets or does not meet the Standards. The Quality Agency then decides whether the home has met the Standards and whether to re-accredit or not to re-accredit the home.

During a home’s period of accreditation there may be a review audit where an assessment team visits the home to reassess the quality of care and services and reports its findings about whether the home meets or does not meet the Standards.

Assessment team’s findings regarding performance against the Accreditation Standards

The information obtained through the audit of the home indicates the home meets:

·  43 expected outcomes

The information obtained through the audit of the home indicates the home does not meet the following expected outcomes:

·  4.2 Regulatory compliance

Scope of this document

An assessment team appointed by the Quality Agency conducted the Re-accreditation Audit from 21 March 2017 to 22 March 2017.

The audit was conducted in accordance with the Quality Agency Principles 2013 and the Accountability Principles 2014. The assessment team consisted of two registered aged care quality assessors.

The audit was against the Accreditation Standards as set out in the Quality of Care Principles 2014.

Details of home

Total number of allocated places: 15

Number of care recipients during audit: 10

Number of care recipients receiving high care during audit: 9

Special needs catered for: Care recipients of aboriginal descent

Audit trail

The assessment team spent 2 days on site and gathered information from the following:

Interviews

Position title / Number
Care recipients / 6
Executive manager / 1
Integrated aged care manager / 1
Facility manager / 2
Care and lifestyle staff / 3
Ancillary staff / 3

Sampled documents

Document type / Number
Care recipient file / 6
Medication charts / 11

Other documents reviewed

The team also reviewed:

·  Activity progress notes

·  Activity/therapy assessments

·  Care recipients’ information package

·  Clinical observations/weight matrix

·  Comprehensive medical assessment

·  Crisis plan

·  Dietary preference records

·  End of life wishes

·  Fire evacuation list

·  Fire safety routine activity report

·  Follow up action plan

·  Health summary sheet

·  Incident report

·  Individual nutritional needs profile

·  Infection control data surveillance

·  Lifestyle care plan

·  Medication competency

·  Menu

·  Minutes of meetings

·  Monthly bowel chart

·  Neurological observations chart

·  New employee induction checklist

·  Newsletter

·  Nurse initiated medication authorities

·  Observation chart

·  Organisation chart

·  Participation records

·  Pathology results

·  Pictorial duty lists

·  Position descriptions

·  Preventative maintenance schedule

·  Quality improvement register

·  Referral form

·  Regulatory compliance register

·  Residential care agreement

·  RN/EN monthly review checklist

·  Self-assessment

·  Staff education records

·  Staff handbook

·  Supplements list

·  Wound care documentation

Observations

The team observed the following:

·  Activities in progress

·  Administration of medication

·  Charter of care recipients rights and responsibilities on display

·  Equipment and supply storage areas

·  Fire safety equipment and evacuation maps

·  Interactions between staff and care recipients

·  Internal and external living environment

·  Noticeboards

·  Personal protective equipment

·  Short group observation

·  Staff work practices

·  Storage of medications

Assessment information

This section covers information about the home’s performance against each of the expected outcomes of the Accreditation Standards.

Standard 1 - Management systems, staffing and organisational development

Principle: Within the philosophy and level of care offered in the residential care service, management systems are responsive to the needs of care recipients, their representatives, staff and stakeholders, and the changing environment in which the service operates.

1.1 Continuous improvement

This expected outcome requires that “the organisation actively pursues continuous improvement”.

Team's findings

The home meets this expected outcome

The continuous improvement program includes processes for identifying areas for improvement, implementing change, monitoring and evaluating the effectiveness of improvements. Feedback is sought from care recipients, representatives, staff and other stakeholders to direct improvement activities. Improvement activities are documented on the quality improvement register. Management uses a range of monitoring processes such as audits and quality indicators to monitor the performance of the home's quality management systems. Outcomes are evaluated for effectiveness and ongoing monitoring of new processes occurs. Care recipients, representatives, staff and other personnel are provided with feedback about improvements. During this accreditation period the organisation has implemented initiatives to improve the quality of care and services it provides. Recent examples of improvements in Standard 1 Management systems, staffing and organisational development are:

·  Management identified an opportunity to improve access to and suitability of equipment for staff. Gloves previously used by care staff have been discarded and glove holders purchased and installed. Staff now have access to small, medium and large sized clinical grade gloves throughout the facility. Staff are satisfied with the new gloves and are aware of the location of holders.

·  In response to a suggestion, management identified an opportunity to improve the documentation of staff leave arrangements. A staff leave calendar has been developed that provides managers with relevant information when completing rosters. Management state the document is working well and it is easier to complete rosters in advance. This initiative has also resulted in improved communication and consultation with staff.

1.2 Regulatory compliance

This expected outcome requires that “the organisation’s management has systems in place to identify and ensure compliance with all relevant legislation, regulatory requirements, professional standards and guidelines”.

Team's findings

The home meets this expected outcome

The home has a system to identify relevant legislation, regulatory requirements and guidelines, and for monitoring these in relation to the Accreditation Standards. The organisation's management has established links with external organisations to ensure they are informed about changes to regulatory requirements. Where changes occur, the organisation takes action to update policies and procedures and communicate the changes to care recipients, their representatives and staff as appropriate. A range of systems and processes have been established by management to ensure compliance with regulatory requirements. Staff have an awareness of legislation, regulatory requirements, professional standards and guidelines relevant to their roles. Relevant to Standard 1: Management are aware of the regulatory responsibilities in relation to police certificates and the requirement to provide advice to care recipients and their representatives about re-accreditation site audits; there are processes to ensure these responsibilities are met.

1.3 Education and staff development

This expected outcome requires that “management and staff have appropriate knowledge and skills to perform their roles effectively”.

Team's findings

The home meets this expected outcome

The home's processes support the recruitment of staff with the required knowledge and skills to perform their roles. New staff participate in an orientation program that provides them with information about the organisation, key policies and procedures and equips them with mandatory skills for their role. Staff are scheduled to attend regular mandatory training; attendance is monitored and a process available to address non-attendance. The effectiveness of the education program is monitored through attendance records and observation of staff practice. Care recipients are satisfied staff have the knowledge and skills to perform their roles and staff are satisfied with the education and training provided.

1.4 Comments and complaints

This expected outcome requires that "each care recipient (or his or her representative) and other interested parties have access to internal and external complaints mechanisms".

Team's findings

The home meets this expected outcome

There are processes to ensure care recipients, their representatives and others are provided with information about how to access complaint mechanisms. Care recipients and others are supported to access these mechanisms. Facilities are available to enable the submission of confidential complaints and ensure privacy of those using complaints mechanisms. Complaints processes link with the home's continuous improvement system and where appropriate, complaints trigger reviews of and changes to the home's procedures and practices. The effectiveness of the comments and complaints system is monitored and evaluated. Results show complaints are considered and feedback is provided to complainants if requested. Management and staff have an understanding of the complaints process and how they can assist care recipients and representatives with access. Care recipients and other interested people have an awareness of the complaints mechanisms available to them and are satisfied they can access these without fear of reprisal.

1.5 Planning and Leadership

This expected outcome requires that "the organisation has documented the residential care service’s vision, values, philosophy, objectives and commitment to quality throughout the service".

Team's findings

The home meets this expected outcome

The organisation has documented the home's strategic directions, including their purpose, role, location, principles and commitment to quality. This information is communicated to care recipients, representatives, staff and others through a range of documents.

1.6 Human resource management

This expected outcome requires that "there are appropriately skilled and qualified staff sufficient to ensure that services are delivered in accordance with these standards and the residential care service’s philosophy and objectives".

Team's findings

The home meets this expected outcome

There are systems and processes to ensure there are sufficient skilled and qualified staff to deliver services that meet the Accreditation Standards and the home's philosophy and objectives. Recruitment, selection and induction processes ensure staff have the required knowledge and skills to deliver services. Staffing levels and skill mix are reviewed in response to changes in care recipients' needs and there are processes to address planned and unplanned leave. The home's monitoring, human resource and feedback processes identify opportunities for improvement in relation to human resource management. Staff are satisfied they have sufficient time to complete their work and meet care recipients' needs. Care recipients are satisfied with the availability of skilled and qualified staff and the quality of care and services provided.